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Hamilton Mercer

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About Hamilton Mercer


...Inspiring excellence through learning®


Who are Hamilton Mercer?

We’re a leading UK provider of Customer Service Training Programmes and Personal Development Courses, we have a passion for inspiring excellence through learning, and a reputation for delivering measurable results.


But, really, we’d like to start by asking who you are.


Because our approach is all about forming close partnerships with clients and finding out about their needs. By getting to know you, we can craft tailor-made, highly effective courses that help you reach your goals.


The Hamilton Mercer method works for the Panasonic, Johnson & Johnson, BP, Chanel, Houses of Parliament, small and medium-sized businesses, and individual clients looking to develop their careers. And it will work for you too.


Why we get results

Our tailor-made service is a big draw for clients. But there are a lot more reasons to come to Hamilton Mercer.


1) We know the territory. Our Trainers aren’t all talk – they come from the business world and have experience on the front line, at management level.


2) We’re with you all the way. We don’t turn up, deliver a speech, leave and send an invoice. Instead, we offer a comprehensive package. This includes a pre-course Learning Needs Analysis to help tailor a course to you; passionate, energetic course delivery; and post-course support tools (including unlimited access to Trainers) to reinforce learning.  


3) We deliver measurable results. We’ll give you tools to help you precisely assess the effects of training on employee performance. When you see these results, we think you’ll want to keep working with us again and again.


4) We’re really into this stuff We love being involved in this industry. We’re total customer service geeks and our passion for our subject and inspirational approach works wonders for our clients.


Put us to the test right now – give us a call

Our staff follow the exact same customer service principles we teach on our courses. Why not see these principles in action – give us a call on 0800 121 4660, or complete the enquiry form.  




Our Mission

To inspire companies and individuals to raise their standards and reach their goals, through our passionate approach to customer service training.




Our Vision

We aim to be the leading provider and authority in customer service training. The ‘go-to’ company for raising staff performance and results.




Our Values

Things we remember day in, day out, to help us deliver an excellent product to customers and grow our business.


A leading authority

It’s our company vision to be leading experts in our field. We’ll constantly update our knowledge and methods to deliver best-practice training.


Your success is our success

We continually remind ourselves that our long-term success depends on customer satisfaction. We want your repeat business and recommendations – and we’ll go the extra mile to get them.


Full commitment

We want our training to be 100 per cent effective (it’s job satisfaction for us, and a great result for you). That’s why we pledge to fully support all clients: before training, to help tailor courses to suit their needs; and after training, providing tools and support to help reinforce learning.   


Results, not rhetoric

We won’t promise the earth. We won’t continually tell you we’re the best. Rather, we’ll always make sure we give you the tools to accurately measure the results of our training. We think these results will speak far louder than anything else we could tell you!


Call 0800 121 4660
Enquiry form Click here

‘’The trainer - Simon was fantastic; he made the course very interactive and useful for us. He enabled me to empathise more with customers and delivered the training without being at all patronising. I enjoyed the course very much”.

Customer Service Coordinator


‘’I found the course very helpful and I will be using my thinking brain in all customer encounters.
I thought the trainer was brilliant, engaging and was very passionate about what she was delivering".

Customer Service Advisor
Basildon Borough Council


“The training was delivered in a very engaging way. The course content was excellent”.

Chief Technical Officer
Engage Hub