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Assertiveness Training in Birmingham


Hamilton Mercer Training is a leading training company specialising in Assertiveness training.


Assertive people have high self-esteem and are confident. We offer Assertiveness training in two formats; Tailored In-house Assertiveness Training and scheduled Open Course Workshops.



Open Course Workshops


Our Birmingham training centre is based in the city centre and has several train stations within a short walking distance.


43 Temple Row overlooks St Philip’s Cathedral and is placed within Birmingham’s business and retail district. Our centre provides the perfect environment to carry out customer service training in Birmingham.

Venue Address: 43 Temple Row, Birmingham. B2 5LS.

Click here to view a map.



Assertiveness Course Dates

We run this course once a month in Birmingham please click on the link below to view the full list of assertiveness training dates

Tailored In-house Assertiveness Training

This is option is suitable for training groups of staff and can be delivered at your premises or a venue of your choice throughout the world.


In-house training is a tailored and cost effective solution for training groups of staff. Projects of any size can be delivered, from one-off workshops to extensive global roll-outs.


Learning is a process, not an event. Our comprehensive approach achieves sustainable results.


Please contact us to discuss your training requirements – Click here




Clients Include

Hamilton Mercer Training - Clients


Telephone Customer Service Training
Call 0800 121 4660
Enquiry form Click here

“Overall I found the course to be extremely useful. The content of the course is applicable to both work and social environments. The delivery style of the trainer was extremely effective in conveying a lot of useful information in one day.”

Test Analyst
Avon Cosmetics


“The course was very informative. I now have structures to put in place for scenarios at work. We have analysed my strengths and weaknesses and then the trainer has applied these to structures to put in place to assist the strengths and counter the weaknesses.”

Personal Assistant