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Hamilton Mercer

Call Centre Training


Call Centre Training programs ensure you provide your customers with the best possible service in every scenario. Choose from a range of call centre training courses and improve your customer relationships, communication skills, awareness and ability to handle difficult situations.



Training Formats Available


Option 1 - Public Workshops - Suitable for training individuals


View Course Dates & Availability - Click Here >



Option 2 - Bespoke In-house Training - Suitable for training groups of staff


  • Training at your premises or a venue of your choice throughout the UK
  • Course content and length is tailored to suit the needs of your staff
  • Bespoke course manual & certificate awarded

Please contact us to discuss your training brief - Click Here >





Clients Include

Hamilton Mercer Training - Clients




Call Centre Training

Call Centre Training
Call 0800 121 4660
Enquiry form Click here

“We have learnt new ways to deal with customers that will not infuriate the situation. The trainer was reassuring to shy members of the team.”

Call Centre Manager
Barnsley Metropolitan Borough Council


Call Centre Training