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Client Services Coordinator

 

Location: North Finchley, London

Salary: £23,000 - £27,000

 

We are currently seeking a Client Services Coordinator to manage the end-to-end process and daily operations of organising our training projects.

 

The successful applicant will serve as a key point of contact for our clients, from leading private sector organisations to nationwide public sector bodies. They must therefore be adaptable, diplomatic and an embodiment of the service culture we promote.

 

The successful candidate will report to the Client Services Director and will also work with our Head of Learning and Development, and team of expert Trainers.

 

Key responsibilities:

•  Managing client relationships – a core point of contact for clients.
•  Role modelling exceptional standards of customer service and time management.
•  Handling client enquiries (telephone / email).
•  Administration: structuring and proofreading content, coordinating training project documentation, handling large-volume printing, using SurveyMonkey software.
•  Managing training projects within our CRM system to ensure deadlines are met.
•  Organising travel arrangements in the UK and occasionally worldwide – researching, negotiating and booking train tickets, taxis, flights and hotels; creating detailed travel itineraries with directions and instructions.
•  Managing training venue bookings – liaising with our training centres in London, Birmingham and Manchester to provide accurate and up-to-date information.
•  Challenging existing systems and suggesting innovative ways to further improve service and processes – the candidate will take a proactive role in helping develop the business.

 

Your Capabilities / Strengths

•  An articulate and influential relationship builder who understands the corporate environment and is comfortable working with senior people within organisations.
•  A natural collaborator and great communicator, both verbal and written.
•  A passion for pleasing clients, learning new skills and self development.
•  A highly skilled and adept organiser who enjoys setting goals and juggles many projects and tasks at once, while remaining cool and calm in a high-pressure environment.
•  A great details person who likes to examine processes closely and devise even better and more efficient ways of working.
•  Possesses a good geographical knowledge of the UK – for organising travel and developing rapport with clients from across the country.
•  Excellent computer literacy, including knowledge of CRM systems and the Microsoft Office suite of software – especially Outlook, Word and Excel.
•  A brand ambassador, who can actively and enthusiastically promote a company and its services.

 

Interested?

If this role sounds like something you’d be great at, we’d love to hear from you.

 

Please email your CV to Oliver Roberts - o.roberts@hamiltonmercer.co.uk with the subject 'Client Services Coordinator''