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Effective Communication Skills Training



People with effective communication skills can express their own views clearly and constructively establish the needs of others.


Effective communicators have great control over their voice, tone and language, which they alter dependent on the scenario. They have the techniques and confidence to manage conflict, resolve discrepancies, influence people and handle assumptions.


Who Should Attend?

People that would like to improve verbal and non-verbal communication skills and awareness.


Learning Outcome

Non-Verbal Communication

  • Positive body language & expressions
  • Promote confidence and build trust
  • Make people feel comfortable


Effective Communication Techniques

  • Make an excellent first impression
  • Active listening techniques
  • Effective questioning strategies
  • Show genuine interest & empathy
  • Summarise intended actions
  • Provide alternatives where necessary
  • Manage conflict & resolve discrepancies
  • Influence people & handle assumptions
  • Rapport Building, Matching & Mirroring

Verbal Communication

  • Structure conversations & speak clearly
  • Apply inflection to the voice
  • Control pitch and pace
  • Learn positive and negative phrases


Communication Awareness

  • Why communication breaks down
  • Expectations and perceptions of others
  • Identify strengths and weaknesses
  • What is your first impression?
  • Awareness of expressions & body language
  • Interpret the body language of others

Learning Formats

Option 1: Scheduled Courses (Suitable for Individuals / Small Groups)

• Locations / Availability: Regular courses in London (dates listed below).

• Our Approach: Questionnaires to establish key development areas. Personal action plans to support skills reinforcement.

• Length/Timings: 1 day (9.30am – 4.30pm).

• Group Size: Average of 6 delegates (maximum of 8). Led by friendly and experienced facilitators. Plenty of personal attention given.

• Refreshments: Breakfast, lunch and refreshments provided throughout the day.

• Awards: Certificate of Training presented on completion and course manual included.


London Venue > 20 Mercer Street, Covent Garden, London WC2H 9HD.

2019 Dates Price Status Book Course
June 20th £275+vat Available Book Online
July 30th £275+vat Available Book Online
September 11th £275+vat Available Book Online
December 3rd £275+vat Available Book Online

Additional Dates: Can't see a suitable date? Give us a call on 0800 121 4660 to discuss.

Special Offers: Discounts for Multiple bookings, Charities and Social Enterprises.


Option 2: Tailored In-house Training (Suitable for Groups of People)

• Locations/Availability: Delivered at your premises, UK / Worldwide, seven days a week.

• Our Approach: Comprehensive seven-step approach to identify your requirements, tailor course content and design post-course reinforcement tools.

• Length/Timings: Flexible. 90min bite-sized sessions, half-day, full-day, or two-day courses.

• Group Size: Flexible.

Call us to discuss your requirements on 0208 445 9625, or complete an enquiry form.




Our Clients Include

Hamilton Mercer Training - Clients

Communication Skills Training Courses

Call 0800 121 4660
Enquiry form Click here

Online Booking form Click here

"The course was great at looking at the questions and issues behind the problem before looking at techniques. It offers a great foundation of knowledge but also the chance to apply this".

Customer Services Representative


"I found the learning style very useful & interesting. The communication techniques the trainer used kept us involved and interested in the course content. I will implement what I have learnt both socially and in the work environment!”.

Catering Manager
Amateur Swimming Association


“Outstanding course, presented in a very simplified manner. I recommend it highly”.

Kings College Hospital


“I found the course very useful, from understanding tone to empathy. We looked at real life problems along with work scenarios – this was very useful”.

Senior Graphic Designer
Northampton Borough Council


“I realised that a lot of things, I have taking away a lot of new things to start developing on a daily basis”.


Homerton Hospital