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Effective Communication Skills Training Course

 

Introduction

People with effective communication skills express themselves clearly and constructively establish the needs of others.

 

Effective communicators have great control over their voice, tone and language, which they alter dependent on the scenario. They have the capabilities to manage conflict, resolve discrepancies, influence people and handle assumptions.

 

Who Should Attend?

People that would like to improve verbal and non-verbal communication skills and awareness.

 

Content Overview

Module 1: Non-Verbal and Verbal Communication

Learning Outcomes:

Improving self-awareness. Making people feel comfortable. Making excellent first impressions. Promoting confidence and building trust.

Methodologies:

  • ‘Believability’ of Communication
  • Factors of Body Language
  • Factors of The Voice

 

Module 2: Managing Conflict & Resolving Discrepancies

Learning Outcomes:

Structuring conversations. Selecting the correct levels of assertion when highlighting mistakes. Avoiding unnecessary escalations.

Methodologies:

  • Using Positive and Persuasive Language
  • Tactfully Highlighting People’s Mistakes

 

Module 3: Identifying Needs and Motivations

Learning Outcomes:

Correctly interpreting the communication of others. Demonstrating genuine interest and empathy. Understanding the wants and needs of others.

Methodologies:

  • Barriers to Communication
  • Empathetic Listening: S.I.F.T. Method™
  • Effective Questioning Techniques

 

Module 4: Connecting with People

Learning Outcomes:

Building the trust and credibility of others. Developing genuine rapport and relationships. Making others feel comfortable around you. Breaking rapport and keeping conversations productive.

Methodologies:

  • Matching & Mirroring Techniques
  • Rapport Building & Influencing

 

Learning Formats

Option 1: Scheduled Courses (Suitable for Individuals / Small Groups)

• Locations / Availability: Regular courses in London (dates listed below).

• Our Approach: Questionnaires to establish key development areas. Personal action plans to support skills reinforcement.

• Length/Timings: 1 day (9.30am – 4.30pm).

• Group Size: Average of 6 delegates (maximum of 8). Led by friendly and experienced facilitators. Plenty of personal attention given.

• Refreshments: Breakfast, lunch and refreshments provided throughout the day.

• Awards: Certificate of Training presented on completion and course manual included.

 

London Training Centre > 20 Mercer Street, Covent Garden, London WC2H 9HD.

Additional Dates: Can't see a suitable date? Give us a call on 0800 121 4660 to discuss.

Special Offers: Discounts for Multiple bookings, Charities and Social Enterprises.

 

Option 2: Tailored In-house Training (Suitable for Groups of People)

• Locations/Availability: Delivered at your premises, UK / Worldwide, seven days a week.

• Our Approach: Comprehensive seven-step approach to identify your requirements, tailor course content and design post-course reinforcement tools.

• Length/Timings: Flexible. 90min bite-sized sessions, half-day, full-day, or two-day courses.

• Group Size: Flexible.

Call us to discuss your requirements on 0208 445 9625, or complete an enquiry form.

 

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Our Clients Include

Hamilton Mercer Training - Clients

Communication Skills Training Courses



Call 0800 121 4660
Email info@hamiltonmercer.co.uk
Enquiry form Click here

Online Booking form Click here

"The course was great at looking at the questions and issues behind the problem before looking at techniques. It offers a great foundation of knowledge but also the chance to apply this".

Customer Services Representative
HomeAway

 

"I found the learning style very useful & interesting. The communication techniques the trainer used kept us involved and interested in the course content. I will implement what I have learnt both socially and in the work environment!”.

Catering Manager
Amateur Swimming Association

 

“Outstanding course, presented in a very simplified manner. I recommend it highly”.

Doctor
Kings College Hospital

 

“I found the course very useful, from understanding tone to empathy. We looked at real life problems along with work scenarios – this was very useful”.

Senior Graphic Designer
Northampton Borough Council

 

“I realised that a lot of things, I have taking away a lot of new things to start developing on a daily basis”.

Doctor

Homerton Hospital