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Effective Communication Skills Training



People with effective communication skills can express their own views clearly and constructively establish the needs of others.


Effective communicators have great control over their voice, tone and language, which they alter dependent on the scenario. They have the techniques and confidence to manage conflict, resolve discrepancies, influence people and handle assumptions.


Who Should Attend?

People that would like to improve verbal and non-verbal communication skills and awareness.




Next Scheduled Course:

Date Location Price Status Book Course
April 30th London £275+vat Places available Book Online
View all dates here




Learning Outcome

Non-Verbal Communication

  • Positive body language & expressions
  • Promote confidence and build trust
  • Make people feel comfortable


Effective Communication Techniques

  • Make an excellent first impression
  • Active listening techniques
  • Effective questioning strategies
  • Show genuine interest & empathy
  • Summarise intended actions
  • Provide alternatives where necessary
  • Manage conflict & resolve discrepancies
  • Influence people & handle assumptions
  • Rapport Building, Matching & Mirroring

Verbal Communication

  • Structure conversations & speak clearly
  • Apply inflection to the voice
  • Control pitch and pace
  • Learn positive and negative phrases


Communication Awareness

  • Why communication breaks down
  • Expectations and perceptions of others
  • Identify strengths and weaknesses
  • What is your first impression?
  • Awareness of expressions & body language
  • Interpret the body language of others



Delivery Style

• Interactive practicals including group discussions, role-plays (in small groups), and case study examples.



Learning Formats


Option One: Tailored In-house Training (Suitable for Groups of Staff)


Our Approach: A comprehensive seven-step approach enables us to identify your requirements, and then carefully tailor course topics and post-training reinforcement support tools to suit your needs.

Length: Tailored to your needs – bite-sized 90-minute sessions; or half-day, full-day, or two-day courses.

Locations/Availability: Delivered at your premises, or a venue of your choice in the UK or anywhere in the world (where appropriate). Training is available seven days a week, and there is no additional charge for weekend training.

Group Size: Flexible.


Discuss your requirements with one of our experts. Call 0800 121 4660 / 0208 445 9625, or complete an enquiry form.



Option Two: Scheduled Courses (Suitable for Individuals and Small Groups)


Our Approach: Learners and their line manager (where appropriate) complete questionnaires prior to the course, to establish key development areas. Learners complete personal action plans throughout the course to support the post-course reinforcement of new skills.

Length: 1 day (9.30am – 4.30pm).

Locations / Availability: Regular courses in London (dates listed below).

Group Size: Average of just six Learners per course (maximum of eight), led by experienced Trainers in a friendly learning environment. Because of the low numbers, plenty of personal attention is given to each Learner.

Refreshments: Lunch and refreshments are provided.

Awards: Certificate of Training presented on completion and course manual included.


London Training Centre: 20 Mercer Street, Covent Garden, London WC2H 9HD.

Course Date Price Status Book Course
2019 Dates      
April 30th £275+vat Available Book Online
June 20th £275+vat Available Book Online
September 11th £275+vat Available Book Online
December 3rd £275+vat Available Book Online
Schedule your own date when booking three or more learners - give us a call on 0800 121 4660.


Special Offers: Multiple bookings discounts are available and we also offer discounts for Charities and Social Enterprises.




Clients Include

Hamilton Mercer Training - Clients

Communication Skills Training Courses

Call 0800 121 4660
Enquiry form Click here

Online Booking form Click here

"The course was great at looking at the questions and issues behind the problem before looking at techniques. It offers a great foundation of knowledge but also the chance to apply this".

Customer Services Representative


"I found the learning style very useful & interesting. The communication techniques the trainer used kept us involved and interested in the course content. I will implement what I have learnt both socially and in the work environment!”.

Catering Manager
Amateur Swimming Association


“Outstanding course, presented in a very simplified manner. I recommend it highly”.

Kings College Hospital


“I found the course very useful, from understanding tone to empathy. We looked at real life problems along with work scenarios – this was very useful”.

Senior Graphic Designer
Northampton Borough Council


“The course was very useful and helped me to understand where I need to improve areas of my communication. The delivery style was very good”.

Service Performance
Stagecoach London


“I booked myself on this course privately as I wanted to improve my confidence and how I come across to other people, I have learnt to communicate via listening and how important tone can be when speaking, I would definitely recommend this course to my friends and work colleagues”.

Personal Booking


“The course has helped me establish the reasons behind my lack of communication, I have learnt how to determine the character flaws that need to be modified”.

Office Administrator

Sargent Electrical Services


“I realised that a lot of things, I have taking away a lot of new things to start developing on a daily basis”.


Homerton Hospital


Effective Communication