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On-site Consultancy Services



In addition to the standard telephone consultancy services offered with every tailored in-house training project, we also have on-site consultancy services to support the design and reinforcement / evaluation stages of the project.



On-Site Learning Needs Analysis (Design Stage)



On-site Learning Needs Analysis is conducted at your offices by an expert Trainer / Coach to identify gaps between the current performance, and desired performance of your staff.


Our Approach

Identify Organisational & Learning Goals

• Performance observations and KPI benchmarking.
• Meetings / interviews / focus groups.
• Process review and customer feedback analysis.


Evaluate / Plan of Action Creation

• A robust strategy to drive sustainable performance improvements is designed and presented.


Locations & Availability

• Conducted at your premises anywhere in the UK, and the rest of the world where appropriate.
• Consultancy can take place 7 days a week, and there is no additional charge for weekend consultancy.



Builds Credibility. Observing learners in their work environment enables the Trainer to experience customer interactions and individual performance levels, which can be used as credible examples during the training programme.


Objective Benchmarking. Specialist benchmarking tools (KPI’s) provide an accurate identification of skills gaps.


Manages Expectations. Questions, anxieties and possible resistance towards change are handled prior to the course.


Supports Budget Approval. Targeted training strategies save time, money and add further credibility when seeking senior level sponsorship for budget approval.


Please call 0800 121 4660 to discuss your consultancy needs or alternatively complete an enquiry form and we will call you back.



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“The customer service training course was very helpful and interesting. I now feel more confident with the skills I have learnt today.”

Facilities Administrator
Metronet Rail