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Customer Service Training in Birmingham


Hamilton Mercer Training is a leading training company specialising in Customer Service training.


Our tailored solutions help organisations achieve customer service excellence. We offer customer service training in two formats; Tailored In-house Customer Service Training and scheduled Open Course Workshops.



Open Course Workshops


Our Birmingham training centre is based in the city centre and has several train stations within a short walking distance.
43 Temple Row overlooks St Philip’s Cathedral and is placed within Birmingham’s business and retail district. Our centre provides the perfect environment to carry out customer service training in Birmingham.

Venue Address: 43 Temple Row, Birmingham. B2 5LS.

Click here to view a map.


Customer Service Course Dates

We run this course once a month in Birmingham please click on the link below to view the full list of customer service training dates

Tailored In-house Customer Service Training

This is option is suitable for training groups of staff and can be delivered at your premises or a venue of your choice throughout the world.


In-house training is a tailored and cost effective solution for training groups of staff. Projects of any size can be delivered, from one-off workshops to extensive global roll-outs.


Learning is a process, not an event. Our comprehensive approach achieves sustainable results.


Please contact us to discuss your training requirements – Click here




Clients Include

Hamilton Mercer Training - Clients


Telephone Customer Service Training
Call 0800 121 4660
Enquiry form Click here

“I found the customer service course excellent and very interesting, I have learnt a lot. I will take a lot from this course to use in my daily role.”

Customer Service Advisor
Sandwell Council


“I found that the delivery of the course was very consistent and to the point. The trainer was very focused, informative and helpful. I feel very confident that I am able to apply the skills and techniques which I have learnt today to my role. I am grateful that I had the opportunity to attend this course.”

Customer Service Support
Willerby Holiday Homes