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Receptionist Training
 

Customer Service Training in Manchester

 

 

Introduction

Your goal shouldn’t just be exceptional customer service, it should be consistently exceptional customer service. Achieve this and you not only demonstrate a positive, can-do approach that turns on customers to your product or brand. You do it again and again, to build trust and an enduring reputation.

 

This course looks at the key techniques to help you do just that.

 

Learning Outcome

• Increase productivity.
• Maintain a consistent and proactive approach to customer service.
• Build strong relationships with internal and external customers.

 

 

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Scheduled Courses (Suitable for Individuals and Small Groups)

 

Length: 1 day (9.30am – 5pm).

Our Approach: Learners and their line manager (where appropriate) complete questionnaires prior to the course, to establish key development areas. Learners complete personal development plans throughout the course to support the post-course reinforcement of new skills.

Group Size: Average of just six Learners per course (maximum of eight), led by experienced Trainers in a friendly learning environment. Because of the low numbers, plenty of personal attention is given to each Learner.

Refreshments: Lunch and refreshments are provided.

Awards: Certificate of Training presented on completion and course manual included.

 

Our Manchester training centre is located on Deansgate and directly opposite Spinningfield's.

 

A recently refurbished building sets for an engaging training experience.


Training Centre Address:

Centurion House, 129 Deansgate,

Manchester, M3 3WR.
Click here to view a map.

 

Course Topics and Training Dates:

Please click here to view the course topics and next available training dates.

 

 

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Tailored Customer Service Training (Suitable for Groups of Staff)


Length: Tailored to your needs – bite-sized 75-minute sessions; or half-day, full-day, or two-day courses.

Our Approach: A comprehensive seven-step approach enables us to identify your requirements, and then carefully tailor course topics and post-training reinforcement support tools to suit your needss.

Locations/Availability: Delivered at your premises, or a venue of your choice in the UK or anywhere in the world. Training is available seven days a week, and there is no additional charge for weekend training.

Group Size: Flexible.

 

Discuss your requirements with one of our experts. Call 0800 121 4660 / 0208 445 9625, or complete an enquiry form.

 

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Clients Include

 

Telephone Customer Service Training
Call 0800 121 4660
Email
info@hamiltonmercer.co.uk
Enquiry form Click here

“Thoroughly enjoyed the course. It revealed flaws in my telephone technique which I intend on rectifying immediately. The Trainer was very positive, and enthusiastic, which kept my interest levels high throughout the day.”

Customer Service Advisor
Barnsley Metropolitan Borough Council

 

“Very good content. I have learnt added value techniques that I can apply to my job. Excellent trainer.”

Resolution Manager
University of Salford

 

“I found this training to be extremely useful for my development as an employee of British Gymnastics. The course was very insightful and thought provoking; I feel I have taking away an improved approach to customer service.”

Club Development Coordinator
British Gymnastics