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Dental Receptionist Training

 

Introduction

As the first person that many people encounter in their contact with a dental practice, the dental receptionist has an important part to play in creating an excellent first impression for the patients.

 

Who Should Attend?

• New receptionists who want to learn best practice

• Experienced dental receptionists who want to refresh and update their skills

Support staff within dental practices who provide cover to receptionists

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Course Topics

 

The Receptionist Role

  • Etiquette and awareness
  • Presentation, dress code and company ethos
  • The expectations of internal & external customers
  • Prioritising a busy workload and managing the reception area

Meeting and Greeting Patients

  • Welcoming visitors and making an excellent first impression
  • Confident body language and friendly expressions

Customer Care

  • Maintaining consistency and delighting customers
  • Building rapport, Matching & Mirroring skills
  • Helpful attitude and acknowledging patients needs

Effectice Communication

  • Professional voice, tone and language - Positive and negative phrases
  • Active listening skills and effective questioning techniques
  • Assertiveness Techniques - Passive, Aggressive and Assertive

Telephone Skills

  • Developing a professional telephone voice
  • Preparation and structuring calls
  • Screening and transferring of calls
  • Using discretion when handling unwanted calls
  • Getting the most from enquiries and accurate message taking

Handling Difficult Patients

  • Keeping calm under pressure
  • Taking control and leading situations forward
  • Showing genuine interest and empathy
  • Providing alternatives where necessary

 

Delivery Style


• Interactive practicals including group discussions, role-plays (in small groups), and case study examples.

 

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Learning Formats

 

Option One: Tailored In-house Training (Suitable for Groups of Staff)

 

Our Approach: A comprehensive seven-step approach enables us to identify your requirements, and then carefully tailor course topics and post-training reinforcement support tools to suit your needs.

Length: Tailored to your needs – bite-sized 75-minute sessions; or half-day, full-day, or two-day courses.

Locations/Availability: Delivered at your premises, or a venue of your choice in the UK or anywhere in the world (subject to our availabilty). Training is available seven days a week, and there is no additional charge for weekend training.

Group Size: Flexible.

 

Discuss your requirements with one of our experts. Call 0800 121 4660 / 0208 445 9625, or complete an enquiry form.

 

 

Option Two: Scheduled Courses (Suitable for Individuals and Small Groups)

 

Our Scheduled Course is named Professional Receptionist Training, this course covers the fundamental skills required by dental receptionist staff. Click here for more information about the content for this course and training dates at our three training centres throughout England.

 

Our Approach: Learners complete questionnaires prior to the course to establish key development areas. Learners complete personal action plans throughout the course to support post-course reinforcement of new skills.

Length: One day (9.30am – 5pm).

Locations / Availability: Regular courses in London, Birmingham and Manchester.

Group Size: Average of just six Learners per course (maximum of eight), led by experienced Trainers in a friendly learning environment. Because of the low numbers, plenty of individual attention is given to each Learner.

Refreshments: Lunch and refreshments are provided.

Awards: Certificate of Training is presented to learners on completion. Course manual and associated learning materials are included.

 

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Clients Include

 

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Dental Reception Training

Dental Receptionist Training
Call 0800 121 4660
Email
info@hamiltonmercer.co.uk
Enquiry form Click here

“Delivery was excellent, the trainer very easy to understand and helpful, no pressure to perform role plays put us all at ease. Lots of suggestions on handling difficult situations”.

Receptionist
Only Orthodontics

 

“This course has opened our eyes to a new concept, there were lots of things we didn’t realise we were doing, and also things we were not doing, very helpful/ excellent training”.

Practice Manager
Boyd & Logue Dental Practice

 

“I enjoyed the course and it helped me with a number of issues I have encountered. The trainer was very helpful.”

Administrator
Crown Bank Dental Healthcare

 

"The trainer kept my attention and the course was very informative. Susan kept the course very interesting and has improved my reception skills".

Head Dental Nurse
Goldsworth Road Dental Centre

 

“ I found this course to be very beneficial. I not only learned from the course trainer Susan but also from the others in the group. Everyone actively took part in scenario and role- play, something that I formerly found myself unable to do. So much was covered in the day, we actually ran out of time”.

Receptionist/Secretary
Danesholme Dental Practice

 

“I found the trainer very approachable. knowledgeable and good at what she does.She made the course a lot of fun and listened and answered questions in a most helpful and understanding manner”.

Receptionist
Benfleet Dental Studio

 

 

Dental Receptionist Training