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Exceptional Customer Service

 

Exceptional Customer Service
Good customer service just isn’t good enough to impress and WOW your customers anymore, you need to take customer service to the next level.

 

To give exceptional customer service, you must go the extra mile for your customers and ensure you delight them. If you leave your customers with a feeling that makes them think, they couldn’t get that type of service from another company they will become loyal to your organisation. Existing customers are one of the best selling tools and cost effective forms of marketing there is today. Delighted customers will tell all their friends, family and co-workers about the great levels of service they have experienced with your organisation.

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Customer Service Training Courses:

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Achieving exceptional customer service standards
In the attempt to achieve exceptional customer service you need to identify what the difference is between good customer service and exceptional customer service. There are many companies who give their customers good customer service and these companies will also receive a low number of complaints. A low number of complaints sounds great but in reality only 1 in 20 customers who were unhappy with the level of service they received from an organisation will complain or make the organisation aware. This means that 10 other customers will not tell you about their issue but they will tell up to 9 other people of their bad experience.

 

Exceptional Customer Satisfaction
Customer service isn’t just something that a company can provide once to acquire customer in the first instance and then neglect at a later stage. Customer service is an ongoing process that must be consistent and professional. Overall customer service must always be focused on the best interests of the customer, even if your organisation is attempting to ‘up sell’ or ‘cross sell’ products and services to customers. Companies need to be proactive when it comes to customer satisfaction.

 


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Exceptional Customer Service Training


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“The customer service training course was very helpful and interesting. I now feel more confident with the skills I have learnt today.”

Facilities Administrator
Metronet Rail

 

Exceptional Customer Service Training