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We offer a range of customer service, personal development and receptionist training programmes with an option of two training formats:


Option 1 - Tailored In-house Training 

Programmes are tailored to the needs of your staff and delivered on-site or at a venue of your choice, throughout the UK.


Option 2 - Scheduled Courses

Workshops in London, Birmingham and Manchester. Maximum of 8 delegates per course ensures individual needs are met and plenty of personal coaching is given.





Scheduled Courses


How can I confirm my booking?

You can call 0800 121 4660 or send us an email: info@hamiltonmercer.co.uk.



How do I pay for the training?

You can pay by credit card, cheque or BACs payment.



How much does the training cost?

Our standard rates for a 1 day Course are £275+vat and £345+vat, unless otherwise stated.


Special Offers

- Multiple Bookings discounts available (please call for more information)

- Seasonal discounts available (see particular course page for details)



How many delegates will be on the course?

We have an average of 6 and a maximum of 8 learners per workshop. This ensures plenty personal coaching is given and maximum participation from every delegate.



Where do the open course workshops take place?


London Workshops: Birmingham Workshops: Manchester Workshops:

20 Mercer Street


43 Temple Row


129 Deansagate


WC2H 9HD B2 5LS M3 3WR




Call 0800 121 4660
Enquiry form Click here

“I thought the course was very useful. We have all learnt something new.”

Helpdesk Support Officer


“The customer service course was very interesting and I have learnt various techniques to deal with difficult situations.”

Facilities Assistant
Taylor Wessing