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Hamilton Mercer

NHS Assertiveness Training


NHS Assertiveness Training Overview

Assertive people are confident and have high self-esteem. They are happy to express their own views and appreciate the views of others. Assertive people strive to make decisions based upon a ‘win-win’ outcome and usually achieve their own desired outcome.

Assertive people can accept factual based criticism and control their reactions. Where necessary, they feel confident saying “no” to people and can provide alternatives to resolve discrepancies. Staff of all levels can attend this assertiveness training course.


Who Should Attend?

- People lacking confidence and self-esteem.

- Aggressive people that don’t listen or take in to consideration the views of others.

- Passive people that do not express their views and are easily influenced or bullied.

- People that want to take control of difficult situations and lead them forward.


Learning Outcome

  • Identify your strengths and weaknesses
  • Understanding behaviours; Aggressive, passive (submissive), passive-aggressive and assertive
  • Feel confident when making requests and presenting information constructively
  • Progress conversations to win-win solutions
  • Saying “no” to people without sounding abrupt
  • Avoid outbursts of anger, reduce stress and anxiety
  • The confidence to disagree with people and present alternatives constructively
  • Leaving grievances at work and not taking them home
  • Techniques to handle criticism positively and control reactions





Training Formats Available


Option 1 - Bespoke In-house Training (Suitable for Training Groups of Staff)


  • Training can be delivered at your premises or a venue of your choice throughout the UK.
  • Course content and length is tailored to suit the needs of your staff
  • We design tailored group practical's to recreate 'real life' scenarios faced by your staff.
  • Bespoke Course Manual and Hamilton Mercer Certificate Awarded.

Please contact us to discuss your training brief - Click Here >

Option 2 - Public Workshops (Suitable for Training Individuals)


  • Course Length: 1 day (9.30am - 5pm).
  • Price: £275+vat per delegate.
  • Course Manual and Hamilton Mercer Certificate Awarded.
  • Lunch and Refreshments Provided.
  • Maximum of 5 delegates per course to ensure plenty of personal coaching is given.

Please contact us for training dates in our London and Birmingham training centres - Click Here >




Clients Include


NHS Clients - Click here >


Clients & Testimonials - Click here >




NHS Assertiveness Skills Training Programmes UK

NHS Assertiveness Skills Training
Call 0800 121 4660
Enquiry form Click here

“The Trainer was very knowledgeable and the course exercises were excellent. I would recommend this course.”

Operations Manager
Birmingham East North PCT


“I have learned how to be more assertive with patients how to ask the right questions and not to be confrontational.”

Sutton and Merton PCT


NHS Assertiveness Training