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Hamilton Mercer
 

NHS Clients

 

I learnt the definition of exceptional customer service

and why it is essential to deliver the best! The trainer

was very approachable and friendly.

 

 

                                  

 

“The trainer was very knowledgeable and the course

exercises were excellent. I would recommend this

course.”

 

 

          

 

“The helpdesk course was excellent, learnt alot with

the role play situations and how to handle and defuse

irate customers, I learnt about myself also my strengths

& weaknesses as a provider of a service. The trainer

was excellent, very explanatory and helpful.”

 

 

                          

 

“The trainer performed extremely well and

kept me interested throughout the day.

I have learnt how to achieve customer

satisfaction and handle difficult situations professionally.”

 

 

          

 

“I have learned how to be more assertive with patients how to ask the right questions and not to be confrontational.”

 

 

  

 

“The course was very interesting. We learned how to approach patients in the correct manner and also learned about body language.”

 

 

                                       

 

“A good fresh look at Customer Service. I have learnt how to rethink some of my own behaviour and manner. I learnt a lot about my telephone manner. The trainer was very good on engaging discussion. The course exercises were excellent”

 

 

          

 

“I thought the course was extremely useful and there was plenty of points to think about. The most beneficial part of the course was learning how to deal with angry/aggressive patients. The trainer performed extremely well it was a very enjoyable course.”

 

 

                                

 

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“The Trainer was very knowledgeable and the course exercises were excellent. I would recommend this course.”

Operations Manager
Birmingham East North PCT

 

I learnt the definition of exceptional customer service and why it is essential to deliver the best! The trainer was very approachable and friendly.

Receptionist

GP Direct

 

I found the course very useful. The trainer performed extremely efficient and she made a good presentation.

Senior Receptionist

GP Direct

 

NHS Clients UK