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Hamilton Mercer

NHS Communication Skills Training


NHS Communication Skills Training Overview

Good communication is fundemental to the succsess of any organisation and is vital within the NHS to consistently deliver high quality services and care. Communication is a part of everyones role within the NHS and we understand that there can be breakdowns which cause problems and complaints.


Who Should Attend?

Staff communicating with co-workers and patients.



Course Topics - Tailored to the needs of your staff


Introduction to Communication

  • Overview of course topics and personal objectives
  • The importance of communication
  • Why communication breaks down

Understanding Communication

  • How backgrounds influence peoples behaviours and attitudes
  • Awareness of peoples expectations and how to manage them
  • Understanding peoples views and opinions

Identify Your Own Communication Style

  • Identifying your strengths and weaknesses
  • Your first impressions and presentation
  • How to adapt your communication style when interacting with a variety people

Spoken Communication

  • Confident voice, expressive tone and professional language
  • Positive and negative phrases
  • Effective questioning techniques
  • Understand the barriers to good listening - Learn active listening skills
  • Building rapport, Matching and Mirroring skills

The Impact of Body Language

  • How to interpret the body language of others
  • Awareness of your own body language, eye contact and expressions
  • Presenting a positive impression, gaining respect and making others feel comfortable

Communicating With Difficult People

  • Keeping calm under pressure
  • Taking control and leading situations forward
  • Showing genuine interest and empathy
  • Providing alternatives where necessary


Training Delivery

Course content is tailored to the needs of each person. Group practicals, case studies and discussions are used to ensure maximum participation from every delegate.


Download PDF Version of Course >



Training Format Available


Bespoke In-house Training  (Suitable for Training Groups of Staff)


  • Training can be delivered at your premises or a venue of your choice throughout the UK.
  • Course content and length is tailored to suit the needs of your staff
  • We design tailored group practical's to recreate 'real life' scenarios faced by your staff.
  • Bespoke Course Manual and Hamilton Mercer Certificate Awarded.

Please contact us to discuss your training brief - Click Here >




Clients Include


NHS Clients - Click here >


Clients & Testimonials - Click here >




NHS Communication Skills Training Courses UK

NHS Communication Skills Training
Call 0800 121 4660
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I learnt the definition of exceptional customer service and why it is essential to deliver the best! The trainer was very approachable and friendly.


GP Direct


I found the course very useful. The trainer performed extremely efficient and she made a good presentation.

Senior Receptionist

GP Direct


NHS Communication Skills Training Courses