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Receptionist Training

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Receptionist Training


Hamilton Mercer offers a comprehensive range of receptionist courses suitable for new and existing receptionists.

Scheduled Courses are available at our training centres in London, Birmingham and Manchester. Tailored In-house Training is delivered at your offices and tailored to your specific needs which means topics from any course can be combined to create the perfect learning solution.






Professional Receptionist (Suitable for all Receptionists)

  • Meeting and Greeting Visitors
  • Communication & Multi-tasking
  • Professional Telephone Manner



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Medical Receptionist

  • Meeting and Greeting Patients
  • Communication & Multi-tasking
  • Handling Difficult Patients



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Clients Include

Receptioist Training, customer service, communication skills clients




Benefits of Receptionist Training


Increase Your Knowledge and Awareness of the Receptionist Role
Discover how thinking styles control the behavioural decisions made by receptionists. Review the perceptions and possible misinterpretations made by internal and external customers when interacting with receptionists, and the impact this can have on an organisations culture and reputation. Professional receptionists have a great awareness of their own personal impact, the importance of an empathetic approach and are focused on what they ‘can do’ opposed to what they ‘can't do’.


Develop the Behavioural Qualities and Skills of a Professional Receptionist
Simultaneously deliver on transactional and character responsibilities to create positive and seamless customer experience that is congruent with organisational values. Significant character qualities of a receptionist include great communication skills, professional telephone etiquette, excellent multitasking skills and exceptional customer service skills. Receptionist training develops these character qualities.


Motivate Yourself with Receptionist Training
Develop your inner motivation and passion for the receptionist role by learning best techniques that increase your knowledge and confidence during our engaging receptionist training courses, and share your ideas and experiences with fellow receptionists. Hamilton Mercer offer Open Receptionist Training Courses in London, Birmingham and Manchester. If you would like to train a group of people, we offer in-house training at your offices.


Please contact us for more details or select a suitable course from the list below;


Receptionist Courses

Receptionist Training in London

Receptionist Training Birmingham

Receptionist Training in Manchester

Receptionist Training

Call 0800 121 4660
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“I found the receptionist course very helpful and came away with some fresh ideas and great techniques for dealing with different situations - which is exactly what I was hoping to achieve. The trainer was excellent - professional, approachable and knowledgeable.”


George Green LLP


“The receptionist course was very informative. I have learnt to be more confident and to gain as much information from customers as possible. Listening to other peoples situations in the role plays was very beneficial. The trainer performed very well and was very experienced.”




Receptionist Training Courses