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Receptionist Training in Birmingham



Hamilton Mercer specialise in the design and delivery of effective receptionist training programmes, as a leading UK training company we recognise that the face of the organisation and the first point of contact it is essential to provide a professional and friendly impression.

We offer receptionist training in two learning formats; tailored In-house receptionist training and scheduled courses.




Temple Row Training Centre

Our Birmingham training centre is based in the city centre and has several train stations within a short walking distance.


43 Temple Row overlooks St Philip’s Cathedral and is placed within Birmingham’s business and retail district. Our centre provides the perfect environment to carry out customer service training in Birmingham.


Venue Address: 43 Temple Row, Birmingham. B2 5LS.

Click here to view a map.





Receptionist Course Topics

This course consists of five modules which range from a professional meet and greet to developing a professional telephone voice, please click the following link to view the full list of course topics.





Receptionist Course Dates

This one day course takes place every six to eight weeks, we have an average of five learners per group and cap the course to a maximum of eight learners to allow for plenty of personal coaching. please click on the following link to view the full list of receptionist training dates





Tailored In-house Receptionist Training

This is option is suitable for training groups of staff and can be delivered at your premises or a venue of your choice throughout the world.


In-house training is a tailored and cost effective solution for training groups of staff. Projects of any size can be delivered, from one-off workshops to extensive global roll-outs.


Learning is a process, not an event. Our comprehensive approach achieves sustainable results.


Please contact us to discuss your training requirements – Click here




Clients Include

Hamilton Mercer Training - Clients


Telephone Customer Service Training
Call 0800 121 4660
Enquiry form Click here

“I found the course very helpful and came away with some fresh ideas and great techniques for dealing with different situations - which is exactly what I was hoping to achieve. The trainer was excellent - professional, approachable and knowledgeable.”

George Green LLP


“The training was very well delivered; the trainers were very passionate and had a great amount of knowledge. The mixture of theory and exercises were very good and helpful.”

Student Helpzone Advisor
Birmingham City University


“Very enjoyable, a good mix of people & working backgrounds, interesting scenarios.
Excellent trainer, made role-play actually fun and enjoyable.”

Coombe Boy’s School