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Receptionist Training in London



Hamilton Mercer Training is a leading training company specialising in Receptionist training.

As the face of the organisation and the first point of contact it is essential to provide a professional impression. We offer receptionist training in two formats; Tailored In-house Receptionist Training and scheduled open course workshops.




Covent Garden Training Centre

Our flagship London training centre is based in Covent Garden and provides the perfect learning environment to carry out training.

90 Long Acre is an impressive stone-clad building situated less than 1 minute walk away from Covent Garden tube station. The training centre is situated a moment from the heart of Covent Garden, however far enough away to avoid tourist crowds.



Venue Address: 90 Long Acre, Covent Garden, London, WC2E 9RZ.


Click here to view a map.




Receptionist Course Topics

We cover five modules within the course from Meeting and Greeting to professional telephone manner and etiquette, please click the following link to view the full list of topics.



Receptionist Course Dates

The one day course take place every three weeks at our Covent Garden training centre and we cap the group size to a maximum of eight learners, please click on the link below to view the full list of receptionist training dates.




Tailored In-house Receptionist Training

This is option is suitable for training groups of staff and can be delivered at your premises or a venue of your choice throughout the world.


In-house training is a tailored and cost effective solution for training groups of staff. Projects of any size can be delivered, from one-off workshops to extensive global roll-outs.


Learning is a process, not an event. Our comprehensive approach achieves sustainable results.


Please contact us to discuss your training requirements – Click here




Clients Include

Hamilton Mercer Training - Clients


Telephone Customer Service Training

Call 0800 121 4660
Enquiry Form Click here

Online Booking Form Click here

“The content was excellent, it covered all my problems areas. The delivery style was also good. The trainer made sure we understood and everything we needed covered was covered.”

British Car Autions


“The course was very interesting and informative. I really enjoyed the day and will definitely be putting the new skills and techniques into practice.”

Reception Supervisor


“Susan was an amazing training, very knowledgeable and clear as well as patient. Susan covered any questions that I had.”



“I have found the session very beneficial. I feel I have learnt how to perform in terms of managing an efficient Reception desk.”

Advent Group