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Receptionist Training in Manchester



Hamilton Mercer specialise in the design and delivery of effective receptionist training programmes, as a leading UK training company we recognise that the face of the organisation and the first point of contact it is essential to provide a professional and friendly impression.

We offer receptionist training in two learning formats; tailored In-house receptionist training and scheduled courses.




Deansgate Training Centre

Centurion House is located in Deansgate and directly opposite Spinningfield's. A recently refurbished building sets for an engaging training experience.


We are also lucky to have a Starbucks coffee shop on the groound floor.


Click here to view a map.



Venue Address: Centurion House, 129 Deansgate, Manchester, M3 3WR.




Receptionist Course Dates

This course takes place every six to eigth weeks at our Manchester training centre and we allow a maximum of eight learners per course to ensure plenty of personal coaching. please click on the link below to view the full list of receptionist training dates





Receptionist Course Topics

This course cover five key modules which range multi-tasking within the reception area to developing a professional telephone voice, please click the following link to view the full list of course topics.




Tailored In-house Receptionist Training

This is option is suitable for training groups of staff and can be delivered at your premises or a venue of your choice throughout the world.


In-house training is a tailored and cost effective solution for training groups of staff. Projects of any size can be delivered, from one-off workshops to extensive global roll-outs.


Learning is a process, not an event. Our comprehensive approach achieves sustainable results.


Please contact us to discuss your training requirements – Click here




Clients Include

Hamilton Mercer Training - Clients


Telephone Customer Service Training
Call 0800 121 4660
Enquiry form Click here

“Our receptionist has taken on board the advice given, and I am pleased to say that she has made an immediate improvement. Many thanks for your help.”

HR Manager


“I found the course really interesting, it let me see how my behaviour and body language as well as tone of voice can affect the outcome of the customers and how receptive they can be.”

Manchester United Foundation


“The course was thorough. The training provided insight into all aspects of improving Reception Service and gave us the opportunity to find solutions to work better as a team.”

D.E. Shaw & Co