Client Testimonials


Hamilton Mercer work with a variety of clients across all sectors delivering bespoke in-house programs and open course workshops.


Clients include





Our receptionist has taken on board the advice given, and am please to say that she has made an immediate improvement. Many thanks for your help.”

Human Resources Manager


“The Trainer was very knowledgeable and the course exercises were excellent. I would recommend this course.”

Operations Manager
NHS - Birmingham East North PCT


“We have learnt new ways to deal with customers that will not infuriate the situation. The trainer was reassuring to shy members of the team.”

Call Centre Manager
Barnsley Metropolitan Borough Council


“The course was very useful. We have all learnt something new.”

Helpdesk Support Officer


“I was very impressed with this course and it covered exactly what I wanted. I feel confident with my new techniques. The trainer was very approachable and made us all feel comfortable. I felt at ease and happy to discuss my concerns.”

Customer Support Advisor
Dollar Thrifty Europe


"The receptionist training course was very helpful and has given me a great insight in to my role as a receptionist. I thought the trainer was very good and helpful".

Taylor Woodrow


“I have learnt how to handle difficult situations and offer the best customer service to donors. I will now think of examples used during the training and apply accordingly to circumstances in the work place.”

HR & Administration Assistant, World Cancer Research Fund


“The receptionist training course was excellent. Refreshing ideas on how to provide professional customer / client service.”

Charles Russell


"I have learnt many techniques today to improve my listening skills and positive phrases. I would recommend this receptionist training course

Port of London Authority


“The course was very useful giving me more confidence in dealing with aggressive customers. The trainer was brilliant.”

Customer Service Advisor
King Sturge


“The customer service course was very interesting and I have learnt various techniques to handle difficult situations.”

Facilities Assistant
Taylor Wessing


“The course was well structured and well led. I am now more aware of my use of language. The trainer helped us to realise our own mistakes rather than just pointing them out.”

Eurasian Natural Resources Corporation


“I have learnt a lot of useful techniques form today’s course including the appropriate ways of dealing with angry customs and the correct way to communicate. The trainer was brilliant, very friendly and understanding.”

Software AG


“All my questions have be answered and I can now handle situations more professionally. The trainer. The trainer was very good, helped everyone individually and really made an effort.”

Residential Land


“I have learnt how to ask the correct questions and assertiveness skills. The trainer was fantastic and very helpful.”

Russell Investments


“The course was well structured & well led. I am now more aware of my use of language. The trainer helped us to realise our own mistakes rather than just pointing them out.”

Eurasian Natural Resources Corporation


“The receptionist training has taught me many different techniques and will use these in my role.”

Whiting & Partners


“Very informative I would recommend this receptionist training course”

Elma Electronic


“I have learnt about my first impressions, how I come across to clients and professional communication skills. I would recommend this receptionist training course”.

University College School


“The course was well structured and covered all the relevant topics. I have picked up many techniques I will use in my role”.

Soho Estates


“The customer service training course was very helpful and interesting. I now feel more confident with the skills I have learnt today.”

Facilities Administrator
Metronet Rail


“Very informative and interesting. I really enjoyed this customer service training course. The trainer was a great tutor.”

Faber Maunsell


“I have learnt more techniques to deal with angry customers, assertiveness skills and a better telephone manner. The trainer enjoyed the subject of customer service and conveyed this.”

Telephone Operator
The Pharmacists Defence Association


“Very energetic and great group practical’s. Learnt techniques to improve my phone manner and about the perception I give. The trainer was fantastic”

Helpdesk Support


“I found the helpdesk training very useful and intend to put what I have learnt in to practice immediately. The trainer was very friendly, professional and kept my interest levels high throughout the day.”

Helpdesk Support
Satellite Information Services


“I enjoyed the course and it has helped me with a number of issues I have encountered. The trainer was very helpful.”

Crown Bank Dental Healthcare


“The course has improved my confidence and helped me with my communication. The trainer shared previous experiences which was very helpful”.

Royal College of Veterinary Surgeon