Client Testimonials


Hamilton Mercer work with a variety of clients across all sectors delivering bespoke in-house programs and open course workshops.


Clients include



Private Sector


Our receptionist has taken on board the advice given, and am please to say that she has made an immediate improvement. Many thanks for your help.”

Human Resources Manager


“The course was very useful. We have all learnt something new.”

Helpdesk Support Officer


"I have learnt many techniques today to improve my listening skills and positive phrases. I would recommend this receptionist training course

Port of London Authority


“The customer service course was very interesting and I have learnt various techniques to handle difficult situations.”

Facilities Assistant
Taylor Wessing


“I have learnt a lot of useful techniques form today’s course including the appropriate ways of dealing with angry customs and the correct way to communicate. The trainer was brilliant, very friendly and understanding.”

Software AG


“All my questions have be answered and I can now handle situations more professionally. The trainer. The trainer was very good, helped everyone individually and really made an effort.”

Residential Land


“The course was well structured & well led. I am now more aware of my use of language. The trainer helped us to realise our own mistakes rather than just pointing them out.”

Eurasian Natural Resources Corporation


“The course was well structured and covered all the relevant topics. I have picked up many techniques I will use in my role”.

Soho Estates



Public Sector


“The Trainer was very knowledgeable and the course exercises were excellent. I would recommend this course.”

Operations Manager
NHS - Birmingham East North PCT


“We have learnt new ways to deal with customers that will not infuriate the situation. The trainer was reassuring to shy members of the team.”

Call Centre Manager
Barnsley Metropolitan Borough Council



Third Sector


“I have learnt how to handle difficult situations and offer the best customer service to donors. I will now think of examples used during the training and apply accordingly to circumstances in the work place.”

HR & Administration Assistant, World Cancer Research Fund

“The course has improved my confidence and helped me with my communication. The trainer shared previous experiences which was very helpful”.

Royal College of Veterinary Surgeon


“I have learnt more techniques to deal with angry customers, assertiveness skills and a better telephone manner. The trainer enjoyed the subject of customer service and conveyed this.”

Telephone Operator
The Pharmacists Defence Association