Training Centres


Scheduled courses take place at our training centres located throughout the UK.




The Mercer Street Hotel is set in Covent Garden's fashionable Seven Dials quarter; this upmarket hotel is a 4-minute walk from both Covent Garden and Leicester Square Tube Stations. It hosts a fantastic restaurant called Monmouth Kitchen where all of our course learners will dine.


Venue Address: Mercer Street Hotel, 20 Mercer Street, Covent Garden, London WC2H 9HD.





43 Temple Row is located in Birmingham City Centre and has several train stations within walking distance including New Street train station and Snow Hill train station.


Venue Address: 43 Temple Row, Birmingham. B2 5LS.






Centurion House is located in Deansgate and directly opposite Spinningfield's. A recently refurbished building sets for an engaging training experience.


Venue Address: Centurion House, 129 Deansgate, Manchester, M3 3WR.




Open Course Training Centres

Call 0800 121 4660
Enquiry form Click here

“We have learnt new ways to deal with customers that will not infuriate the situation. The trainer was reassuring to shy members of the team.”

Call Centre Manager
Barnsley Metropolitan Borough Council


“The customer service training course was very useful and has given me more confidence in dealing with aggressive customers. The trainer was brilliant.”

Customer Service Advisor
King Sturge