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Professional Written Communication Course



There’s a world of difference between a hastily typed email and a carefully crafted message that gets the right response from customers and colleagues.


It takes more than just flagging the email as High Importance to gain attention of the recipient. Hamilton Mercer’s unique Methodologies™ help people to craft persuasive written communications that encourage recipients to take action.


Who Should Attend?

People (at all levels) interacting with customers and colleagues in writing (email / letter).


Content Overview

Module 1: Persuasive Writing Skills

Learning Outcomes:

Formatting techniques to keep the recipient’s attention. Revealing the purpose of the email before it’s even opened.


  • Effective Structuring & Tonality
  • Creating Attention Grabbing/Informative Subject Lines

Module 2: Structuring Written Communications

Learning Outcomes:

Selecting the correct level of formality. Providing adequate context. Specifying clear call to actions. Motivating recipients to take action.


  • Writing Appropriate Greetings
  • Structuring the Body of an Email
  • Composing an Appropriate Sign-Off

Module 3: Attention to Detail

Learning Outcomes:

Placing email addresses in the correct field. Providing clear instructions when forwarding emails. Ensuring spelling and grammar is correct.


  • How to Use Cc, Bcc and Forward Correctly
  • Effective Editing and Proofreading

Module 4: Inbox Management

Learning Outcomes:

Utilising folders in organise your inbox. Manging time effectively.


  • Organising Your Inbox
  • Having Set Times to Check and Respond to Email


Learning Formats

Option 1: Tailored In-house Training (Suitable for Groups of People)

• Locations/Availability: Delivered at your premises, UK / Worldwide, seven days a week.

• Our Approach: Comprehensive seven-step approach to identify your requirements, tailor course content and design post-course reinforcement tools.

• Length/Timings: Flexible. 90min bite-sized sessions, half-day, full-day, or two-day courses.

• Group Size: Flexible.

Call us to discuss your requirements on 0208 445 9625, or complete an enquiry form.


Option 2: Scheduled Courses (Suitable for Individuals / Small Groups)

• Locations / Availability: Regular courses in London (dates listed below).

• Our Approach: Questionnaires to establish key development areas. Personal action plans to support skills reinforcement.

• Length/Timings: 1 day (9.30am – 4.30pm).

• Group Size: Average of 6 delegates (maximum of 8). Led by friendly and experienced facilitators. Plenty of personal attention given.

• Refreshments: Breakfast, lunch and refreshments provided throughout the day.

• Awards: Certificate of Training presented on completion and course manual included.


London Training Centre > 20 Mercer Street, Covent Garden, London WC2H 9HD.

2020 Dates Status Price Book Course
March 3rd Available £275+vat Book Online
April 22nd Available £275+vat Book Online
June 3rd Available £275+vat Book Online

Additional Dates: Can't see a suitable date? Give us a call on 0800 121 4660 to discuss.

Special Offers: Discounts for Multiple bookings, Charities and Social Enterprises.



Our Clients Include

Hamilton Mercer Training - Clients

Call 0800 121 4660
Enquiry form Click here

Online Booking form Click here

“Very well delivered, and it was kept interesting to keep my attention. Friendly, factual also very relevant”.

Senior Credit Controller
Makita (UK) Ltd


“I learnt a lot, training was very useful especially the email burger! It helped with professional language and expectations.”

Hotel Service Supervisor

HCA International


“It was a very well organised booklet. Very relaxed, friendly atmosphere and a very knowledgeable trainer. I saw my emails in a different light.”

Contracts Administrator

Frontier Software plc


“It was a very informative course with lots of great content. I have learnt a number of techniques I can practically apply.”


Solent University


“I found the course exercises particularly interesting as it helps you think about situations in a different way.”

Accounts Payable Manager
Igloo Thermo-Logistics