Service Training

Number of Courses: 7
Learners Enrolled: 87,264

If a desirable resolution is to be found, people’s views and feelings must be valued as much as factual details – ‘The customer’s perception is their reality’.

Hamilton Mercer’s Methodologies™ help people lead difficult interactions toward successful outcomes by remaining calm, empathetic and responsive.

Why Choose Hamilton Mercer for your Customer Service Training

certificationCreated with Sketch.

Proven Service Methodologies™

We’ve spent over a decade developing our Service Methodologies™.
They’re practical and achieve long-lasting results. You won’t find them anywhere else.

World-Class Facilitators

Our Learning Consultants have a proven track-record in customer service. They’re natural problem solvers. Inspiring educators.
The best in the business.

Exceptional Service

Our committed team are here to help you achieve your service goals.
They’re Approachable, Empathetic, Efficient and Take Ownership.

Our Numbers

Since 2007, Hamilton Mercer have delivered customer service programmes to originations of all sizes across all sectors. Our approach is proven, our methodologies are unique.

0 +
Learners Trained
0 +
Countries Trained
0 /5
Based on 575 reviews

Our Clients

Global or local, we're the trusted experts

We work with organisations of all sizes, across all sectors and industries, as well as individuals looking to uplift their capabilities and boost performance

Problems We Solve
Our range of Customer Service courses

Consistently Delivering
Exceptional Service

Telephone Skills

Dealing with
Difficult Situations

Email Writing

Learning formats

Virtual Classroom
Learn from Home - Live

globalCreated with Sketch.

Tailored On-Site Training
We'll Come to You - Worldwide

ukCreated with Sketch.

Scheduled Courses
Come to Us - Across the UK

Course Dates


Course Locations

Online – Led Live by our Expert  Facilitators via Zoom.

London – 20 Mercer Street, Covent Garden, London. WC2H 9HD.

Birmingham – The BCEC, Hill Street, Birmingham. B5 4EW.

Manchester – Centurion House, 129 Deansgate, Manchester. M3 3WR.

Do you have more than 5 learners?

A more cost effective solution would be our Tailored Training; this can delivered as Live Virtual or Classroom training (or a mixture).

Prices from £49+vat per learner.

Call us on 0800 121 4660 or complete the enquiry form to discuss.