If a desirable resolution is to be found, people’s views and feelings must be valued as much as factual details – ‘The customer’s perception is their reality’.
Hamilton Mercer’s Methodologies™ help people lead difficult interactions toward successful outcomes by remaining calm, empathetic and responsive.
Since 2007, Hamilton Mercer have delivered customer service programmes to originations of all sizes across all sectors. Our approach is proven, our methodologies are unique.
We work with organisations of all sizes, across all sectors and industries, as well as individuals looking to uplift their capabilities and boost performance
Online – Led Live by our Expert Facilitators via Zoom.
London – 20 Mercer Street, Covent Garden, London. WC2H 9HD.
Birmingham – The BCEC, Hill Street, Birmingham. B5 4EW.
Manchester – Centurion House, 129 Deansgate, Manchester. M3 3WR.
A more cost effective solution would be our Tailored Training; this can delivered as Live Virtual or Classroom training (or a mixture).
Prices from £49+vat per learner.
Call us on 0800 121 4660 or complete the enquiry form to discuss.