Working Remotely

More and more of your workforce are working from home. So how can you make sure you are properly managing their wellbeing, morale and productivity?

Hamilton Mercer’s remote working courses will help boost the performance of your greatest asset – your people – and drive you towards success in these challenging times.

Our COVID-19 Response

The threat to your remote workforce is real and needs your attention

A recent YouGov poll found that nearly two thirds of adults felt worried about COVID-19. Meanwhile, a Forbes report stated that 49% of remote workers said that their biggest struggle was wellness related.

These insights suggest that neglecting your home-working employees is a ticking time bomb.

How are they meant to handle difficult situations and crucial negotiations with customers unless they feel properly supported?

'Make your people more resilient, productive and effective home workers'

‘I want to introduce you to a range of remote-working courses that are much more than training – they are a set of operating procedures that will completely transform your people’s way of working.

The courses are grounded in real-world practical skills, including hands on tools, Methodologies and checklists. They will make your people more resilient, productive and effective remote workers, who are better at retaining customers during this crucial time – so your business not only survives but thrives.’
Simon Scofield
Founder, Hamilton Mercer

Learning formats

Scheduled Virtual Classroom

Suitable for Individuals /
less than 9 learner bookings

Prices from £97+vat per learner
  • 90mins and 3 hour courses
  • Easy to join a class in just 3 simple steps.
  • Interact with a live expert learning consultant.
  • All you need is a device with Internet (camera and microphone recommended).
  • View available courses
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Tailored Virtual Classroom

Suitable if you have more
than 10 learner bookings

Prices from £34+vat per learner
  • 90mins and 3 hour courses.
  • Learning needs analysis to identify your requirements.
  • Tailored course content with Q&A.
  • Manager development tools provided.
  • Call us on 0800 121 4660 or complete the enquiry form to discuss.
Licensing

Licensing

Suitable if you would like
your trainers to deliver in-house

Please call us for pricing
  • 90mins and 3 hour courses.
  • Licence just one course or all thirteen.
  • Comprehensive trainer notes, PowerPoint slides and learner handouts – branded to your organisation.
  • Call us on 0800 121 4660 or complete the enquiry form to discuss.

Explore our 90 minute and 3 hour courses

Time Management Master:
Effective Prioritising

90 mins

Learning Outcomes

  • Improve performance by identifying the habits of Time Management Masters.
  • Effectively rate tasks completed High/ Medium or Low.
  • Prioritise effectively using Eisenhower's Principle.
  • Assign tasks a priority level using the ‘4Ds of decision making’.

Managing Your Emails and Choosing the Correct Communication Channel

90 mins

Learning Outcomes

  • Use the ‘Touch it Once’ technique to effectively manage your inbox.
  • Take a structured approach to maintaining control of your inbox.
  • Learn how to choose the most suitable communication channel.

Planning and
Structuring Your Day

90 mins

Learning Outcomes

  • Plan and structure your day effectively.
  • Establish ‘Time Block’ categories.
  • Create effective To-do Lists.
  • Populate a calendar with Time Blocks and Tasks
  • Manage a Smart Schedule

How to Remain
Focused & Productive

90 mins

Learning Outcomes

  • Establish new rules and Methodologies to remain focused and productive.
  • Manage distractions to remain focused and productive.
  • Overcome the desire to procrastinate in difficult circumstances.
  • Use scheduled breaks for optimum results.

Explore our Course Content

Productivity

Time Management Master:
Effective Prioritising

90 mins

Learning Outcomes

  • Improve performance by identifying the habits of Time Management Masters.
  • Effectively rate tasks completed High/ Medium or Low.
  • Prioritise effectively using Eisenhower's Principle.
  • Assign tasks a priority level using the ‘4Ds of decision making’.

Managing Your Emails and Choosing the Correct Communication Channel

90 mins

Learning Outcomes

  • Use the ‘Touch it Once’ technique to effectively manage your inbox.
  • Take a structured approach to maintaining control of your inbox.
  • Learn how to choose the most suitable communication channel.

Planning and
Structuring Your Day

90 mins

Learning Outcomes

  • Plan and structure your day effectively.
  • Establish ‘Time Block’ categories.
  • Create effective To-do Lists.
  • Populate a calendar with Time Blocks and Tasks
  • Manage a Smart Schedule

How to Remain
Focused & Productive

90 mins

Learning Outcomes

  • Establish new rules and Methodologies to remain focused and productive.
  • Manage distractions to remain focused and productive.
  • Overcome the desire to procrastinate in difficult circumstances.
  • Use scheduled breaks for optimum results.

Effective Remote Working

Effective
Remote Working

3 hours

Learning Outcomes

  • Create a productive working environment (physical and mental).
  • Maintain personal connections with colleagues while working remotely.
  • Implement a Remote Working Checklist.
  • Identify likely challenges and distractions, and plan how to avoid them.
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Managing & Leading Remote Teams: Building a Positive Culture

3 hours

Learning Outcomes

  • Understand the qualities of successful remote managers.
  • Identify ways to motivate a virtual team.
  • Understand the role technology plays in leading virtual teams.
  • Develop a clear communication strategy.
  • Implement a Remote Working Checklist for Managers/Leaders.

Running Successful
Virtual Meetings

3 hours

Learning Outcomes

  • Identify intended outcomes for meetings.
  • Use a checklist for running Successful Virtual Meetings.
  • Effectively structure a meeting.
  • Learn how to keep attendees engaged.

Customer Retention

Handling
Difficult Conversations

3 hours

Learning Outcomes

  • Identify the types of difficult conversation you might encounter.
  • Use the L.E.A.D method to identify a customer’s issue and respond correctly
  • Learn a 5 Step Methodology to Credibly Delivering Bad News™.
  • Identify what people want: psychological fix versus logical fix.

Retaining Customers
During a Crisis

3 hours

Learning Outcomes

  • Avoid damaging relationships or losing deals by negotiating too hard.
  • Handle tough objections and adopt a firm but fair approach.
  • Reveal the value of your product to customers.
  • Successfully explain the mid / long-term objectives to customers.
  • Prevent customers from leaving or cancelling.

Persuasive
Writing Skills

3 hours

Learning Outcomes

  • Create well-structured emails that capture a recipient’s attention.
  • Make emails visually appealing.
  • Create well-styled emails that are easy to read and direct the recipient’s focus.
  • Create subject lines that motivate recipients to take action.
  • Use tonality to influence with politeness and positivity.

Wellbeing

Building Resilience
& Motivation

3 hours

Learning Outcomes

  • Understand stress and anxiety, and increase emotional awareness.
  • Identify worries using a ‘Stress Container’.
  • Develop coping strategies for immediate and long-term resilience.
  • Develop techniques to improve/maintain wellbeing.
  • Develop a positive mindset.

Managing the Resilience & Motivation of Teams

3 hours

Learning Outcomes

  • Differentiate mental wellbeing needs vs performance management issues.
  • Recognise the impact of stress on teams.
  • Build the confidence to have difficult conversations.
  • Create a wellbeing framework to assess risks to employees health.
  • Use a checklist to schedule regular ‘Check-ins’ with your team.

Weekly Wellbeing Coaching
Tailored Virutal Classroom

3 hours

Learning Outcomes

  • Gain insights from a Mental Health First Aid Trainer.
  • Develop a repertoire of activities to use within 1-2-1 and group sessions.
  • Develop techniques to manage emotions, relationships and mindsets.Create well-styled emails that are easy to read and direct the recipient’s focus.

View our Virtual Classroom dates below

Book yours now

Do you have more than 10+ learners?

A more cost effective solution would be our Tailored Virtual Classroom.

Prices from £34+vat per learner.

Call us on 0800 121 4660 or complete the enquiry form to discuss.

Let's Chat

Contact us today

Find out more about our customer service training and personal development courses.

Give us a call on 0800 121 4660 or complete the enquiry form.

Head Office

Rowlandson House
289-293 Ballards Lane
London
N12 8NP

London

20 Mercer Street
Covent Garden
London
WC2H 9HD

Birmingham

The BCEC
Hill Street
Birmingham
B5 4EW

Manchester

Centurion House
129 Deansgate
Manchester
M3 3WR

©2020 Hamilton Mercer Training Ltd | 

Company Nº 06419717  |  VAT Registration Nº 922 4698 09 | Registered Office: 9A Burroughs Gardens, London NW4 4AU