Learning Academy
Learning Academy
The Portman Estate Academy | Hamilton Mercer
The Portman Estate Academy |
Hamilton Mercer
We believe the talent and commitment of our people are major factors in our success, which is why we’re dedicated to investing in the personal and professional development of our people.
We’ve partnered with learning and performance experts Hamilton Mercer to deliver a series of half day courses that complement The Portman Estate values. We’ve been working with Hamilton Mercer since 2016 and have received great feedback for the courses they’ve delivered.
Please review the courses below and book your place or register your interest.
Craig Kenworthy, Director of Human Resources
Explore Our Half Day Courses
Communicating with
Confidence & Connecting with Others
Recognise vulnerability, communicate compassionately.
Next Date: TBC
Course Timings: 9.00am – 12.15pm
Building
Emotional Resilience
Resilience boosts personal and professional success in a VUCA world.
Next Date: TBC
Course Timings: 1.00pm – 4.15pm
Effective
Delegation Skills
Achieve more and empower others by learning to delegate effectively.
Next Date: TBC
Course Timings: 9.00am – 12.15pm
Listening &
Questioning Techniques
Empathy, questioning, and clarification are key to effective communication.
Next Date: Thu 28th August 2025
Course Timings: 1.00pm – 4.15pm
Expectation
Management Skills
Poor expectation management drives stress, dissatisfaction, and reduced productivity.
Next Date: Thu 23rd October 2025
Course Timings: 9.00am – 12.15pm
Essential
Assertiveness Skills
Assert yourself clearly, respectfully, and effectively to influence outcomes.
Next Date: Tue 9th September 2025
Course Timings: 1.00pm – 4.15pm
Time Management -
Boosting Productivity
Prioritise effectively, act fast, and stay in control of workload.
Next Date: Thu 28th August 2025
Course Timings: 9.00am – 12.15pm
Time Management -
Attention Management
Stay focused, assess priorities objectively, and decide without pressure.
Next Date: TBC
Course Timings: TBC
Consistently Delivering
Exceptional Service
Deliver outstanding service, improve communication, and enhance reputation.
Next Date: Wed 24th September 2025
Course Timings: 9.00am – 12.15pm
Professional
Telephone Skills
Lead focused calls, build rapport, and show professionalism with etiquette.
Next Date: TBC
Course Timings: TBC
Professional & Persuasive
Email Writing
Craft clear, engaging emails with strong style, structure, and subject lines.
Next Date: Wed 24th September 2025
Course Timings: 1.00pm – 4.15pm
Service-Focused
Selling
Align selling with service, handle objections empathetically, and close confidently.
Next Date: TBC
Course Timings: TBC
Dealing with Challenging
People / Situations
Handle conflict calmly and assertively address bad behaviour.
Next Date: Tue 9th September 2025
Course Timings: 9.00am – 12.15pm
Effective
Complaint Handling
Confidently resolve complaints by identifying causes & managing expectations.
Next Date: Thu 23rd October 2025
Course Timings: 1.00pm – 4.15pm
Conversations with
Vulnerable Customers
Recognise vulnerability, communicate compassionately, and handle information responsibly and compliantly.
Next Date: TBC
Course Timings: TBC
Managing
Aggressive People
Recognise aggression, de-escalate calmly, resolve conflict, and set boundaries professionally.
Next Date: Thu 25th September 2025
Course Timings: 1.00pm – 4.15pm
Effective Delegation Skills
Communicating with Confidence & Connecting with Others
Essential Assertiveness Skills
Listening & Questioning Techniques
Building Resilience & Managing Expectations
Professional Email Writing
Effective Time Management Skills - Part One
Effective Time Management Skills - Part Two
Effective Complaint Handling
Telephone Skills & Manner
Service Levels Framework™
Service-Focused Communication Skills
Credibly Delivering Bad News™
FAQ
Q. How do I transfer onto another course?
A. Please email Ruairi McNulty – r.mcnulty@hamiltonmercer.co.uk and copy in Craig Kenworthy – craig.kenworthy@portmanestate.co.uk
Q. The course I want to book says ‘Join Waiting List’
A. This means the course is at capacity, you can join the waiting list and if a place becomes available you will be notified
Need to ask a Question?
Hamilton Mercer Contact
Oliver Roberts
Director of Client Services
Tel: 0208 445 9603
Email: o.roberts@hamiltonmercer.co.uk
The Portman Estate Contact
Cheila Lodhia
HR Coordinator
Tel: 0207 563 1400
Email: Cheila.Lodhia@portmanestate.co.uk
Company Nº 06419717 | VAT Registration Nº 922 4698 09 | Registered Office: 9A Burroughs Gardens, London NW4 4AU