Hamilton Mercer

About Us

Find out why Hamilton Mercer’s unique approach to learning will bring long-lasting improvements to your team’s performance.

Who are Hamilton Mercer?


Established in 2007, we’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results.

But, really, we’d like to start by asking who you are.

Because our approach is all about forming close partnerships with clients and finding out their needs. By getting to know you, we can ensure our training programmes speak to you and your teams in the language and scenarios you encounter day to day.

This ensures they hit the mark, every time, when it comes to helping you reach your goals.

The Hamilton Mercer method works for the likes of Panasonic, Royal Opera House, Barnardo’s, Chanel, Houses of Parliament, small and medium-sized organisations, and individuals looking to uplift their capabilities and boost their performance.

And it will work for you too. 

Meet our talented people

Simon Scofield

CEO / Director of Learning
 & Performance

Oliver Roberts

Director of Client Services
 & Operations

Susan Hilliard

Director of Sales 

Victoria Maxwell

Director of Finance 

Ruairi McNulty

Project Coordinator 

Yaqub Abdullahi

Sales & Marketing Administrator

Anne-Marie Davies

Learning Consultant

Claire Burnie

Learning Consultant


Carol Costello

Learning Consultant

Claire Williams

Learning Consultant

Fiona Moss

Learning Consultant

Gemma Rabbini

Learning Consultant

Jon Sparks

Learning Consultant

Lisa Thompson

Learning Consultant

Mike Axford

Learning Consultant

Rob Kerns

Learning Consultant

Richard Tindle

Learning Consultant

Tracey Paul-Clark

Learning Consultant

Why we get results

The fact that we ensure our courses speak your language – and reflect your working practices – is a big draw for clients. But there are a lot more reasons to choose Hamilton Mercer as your training course provider.

We know the territory.

Our Learning Consultants aren’t all talk – they come from the business world with extensive experience in customer facing roles at management level.

They are natural problem solvers. And we encourage you to make the most out of their knowledge and skills – ask them to provide solutions to YOUR specific challenges!

We’re with you all the way.

We are not a training course provider who is going to ‘love you and leave you’. Instead, we see classroom training as a small part of a bigger picture that includes mentoring and assessment, and tools for bringing practical learning into the workplace. In our view, this is what brings results.

We deliver measurable results.

Every Hamilton Mercer course includes assessment materials to help you track the progress of learners. It’s good for you, and it’s good for us — because we think it will show you our courses offer a significant return on investment.

Put us to the test right now – give us a call

Our team follows the exact same customer service principles we teach on our courses. Hear these principles in action give us a call on 0800 121 4660, or complete the enquiry form

We’ve helped thousands of people to increase their performance.


People Trained


of learners would recommend our training (Stats from 2023)

Our Mission

To inspire companies and individuals to raise their standards and reach their goals, through our passionate approach to customer service training.

Our Vision

We aim to be the leading provider and authority in customer service training. The ‘go-to’ company for raising staff performance and results.

Our Values

Things we remember day in, day out, to help us deliver an excellent product to customers and grow our business.

A leading authority

It’s our company vision to be leading experts in our field. We’ll constantly update our knowledge and methods to deliver best-practice training.

Your success is our success

We continually remind ourselves that our long-term success depends on customer satisfaction. We want your repeat business and recommendations – and we’ll go the extra mile to get them.

Full commitment

We want our training to be 100 per cent effective (it’s job satisfaction for us, and a great result for you). That’s why we pledge to fully support all clients: before training, to help tailor courses to suit their needs; and after training, providing tools and support to help reinforce learning.

Results, not rhetoric

We won’t promise the earth. We won’t continually tell you we’re the best. Rather, we’ll always make sure we give you the tools to accurately measure the results of our training. We think these results will speak far louder than anything else we could tell you!