Find out why Hamilton Mercer’s unique approach to learning will bring long-lasting improvements to your team’s performance.
We’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results.
But, really, we’d like to start by asking who you are.
Because our approach is all about forming close partnerships with clients and finding out their needs. By getting to know you, we can ensure our training programmes speak to you and your teams in the language and scenarios you encounter day to day.
This ensures they hit the mark, every time, when it comes to helping you reach your goals.
The Hamilton Mercer method works for the likes of Panasonic, Royal Opera House, Barnardo’s, Chanel, Houses of Parliament, small and medium-sized organisations, and individuals looking to uplift their capabilities and boost their performance.
And it will work for you too.
To inspire companies and individuals to raise their standards and reach their goals, through our passionate approach to customer service training.
We aim to be the leading provider and authority in customer service training. The ‘go-to’ company for raising staff performance and results.
Things we remember day in, day out, to help us deliver an excellent product to customers and grow our business.
It’s our company vision to be leading experts in our field. We’ll constantly update our knowledge and methods to deliver best-practice training.
We continually remind ourselves that our long-term success depends on customer satisfaction. We want your repeat business and recommendations – and we’ll go the extra mile to get them.
We want our training to be 100 per cent effective (it’s job satisfaction for us, and a great result for you). That’s why we pledge to fully support all clients: before training, to help tailor courses to suit their needs; and after training, providing tools and support to help reinforce learning.
We won’t promise the earth. We won’t continually tell you we’re the best. Rather, we’ll always make sure we give you the tools to accurately measure the results of our training. We think these results will speak far louder than anything else we could tell you!