Learning Academy

The Portman Estate Academy | Hamilton Mercer

We believe the talent and commitment of our people are major factors in our success, which is why we’re dedicated to investing in the personal and professional development of our people.

We’ve partnered with learning and performance experts Hamilton Mercer to deliver a series of half day courses that compliment The Portman Estate values. We’ve been working with Hamilton Mercer since 2016 and have received great feedback for the courses they’ve delivered.

Following discussion with your line manager, use the links below to book on a session, places are limited to 12 people.

Craig Kenworthy, Associate Director – Head of Human Resources

Effective Delegation Skills

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Communicating with Confidence & Connecting with Others

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Essential Assertiveness Skills

Mar
20

Essential Assertiveness Skills

Timings: 3 hours, 15 minutes, Wed 9:30 AM - Wed 12:45 PM
Location: 40 Portman Square, London W1H 6LT
Register15 places remaining

Listening & Questioning Techniques

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Building Resilience & Managing Expectations

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2024 Dates Coming Soon

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Professional Email Writing

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2024 Dates Coming Soon

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Effective Time Management Skills - Part One

View Course Content – Click Here

2024 Dates Coming Soon

Effective Time Management Skills - Part Two

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2024 Dates Coming Soon

Effective Complaint Handling

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2024 Dates Coming Soon

Telephone Skills & Manner

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2024 Dates Coming Soon

Service Levels Framework™

Feb
27

Effective Complaint Handling

Timings: 1 day, Tue 9:15 AM GMT - Tue 4:30 PM GMT
Location: Live Virtual
Register12 places remaining
Feb
29

ESaaS Essentials: Exceptional Service Programme

Timings: 1 day, Thu 9:15 AM - Thu 4:30 PM
Location: Derby
Register6 places remaining
Mar
05

Professional Receptionist Skills

Timings: 1 day, Tue 9:15 AM GMT - Tue 4:30 PM GMT
Location: Live Virtual
Register10 places remaining
Mar
05

Professional Receptionist Skills

Timings: 1 day, Tue 9:15 AM - Tue 4:30 PM
Location: London - Covent Garden
Register14 places remaining
Mar
05

Professional Email Writing

Timings: 3 hours, 15 minutes, Tue 9:15 AM - Tue 12:30 PM
Location: Derby
Event is fullJoin waiting list
Mar
05

Professional Email Writing

Timings: 3 hours, 15 minutes, Tue 9:15 AM GMT - Tue 12:30 PM GMT
Location: Live Virtual
Event is fullJoin waiting list
Mar
05

Ownership and Accountability

Timings: 3 hours, 15 minutes, Tue 1:30 PM - Tue 4:45 PM
Location: Derby
Register5 places remaining
Mar
05

Ownership and Accountability

Timings: 3 hours, 15 minutes, Tue 1:30 PM GMT - Tue 4:45 PM GMT
Location: Live Virtual
Event is fullJoin waiting list
Mar
06

Effective Time Management Skills

Timings: 1 day, Wed 9:15 AM GMT - Wed 4:30 PM GMT
Location: Live Virtual
Register8 places remaining
Mar
06

Effective Time Management Skills

Timings: 1 day, Wed 9:15 AM - Wed 4:30 PM
Location: London - Covent Garden
Register9 places remaining

Service-Focused Communication Skills

Feb
27

Effective Complaint Handling

Timings: 1 day, Tue 9:15 AM GMT - Tue 4:30 PM GMT
Location: Live Virtual
Register12 places remaining
Feb
29

ESaaS Essentials: Exceptional Service Programme

Timings: 1 day, Thu 9:15 AM - Thu 4:30 PM
Location: Derby
Register6 places remaining
Mar
05

Professional Receptionist Skills

Timings: 1 day, Tue 9:15 AM GMT - Tue 4:30 PM GMT
Location: Live Virtual
Register10 places remaining
Mar
05

Professional Receptionist Skills

Timings: 1 day, Tue 9:15 AM - Tue 4:30 PM
Location: London - Covent Garden
Register14 places remaining
Mar
05

Professional Email Writing

Timings: 3 hours, 15 minutes, Tue 9:15 AM - Tue 12:30 PM
Location: Derby
Event is fullJoin waiting list
Mar
05

Professional Email Writing

Timings: 3 hours, 15 minutes, Tue 9:15 AM GMT - Tue 12:30 PM GMT
Location: Live Virtual
Event is fullJoin waiting list
Mar
05

Ownership and Accountability

Timings: 3 hours, 15 minutes, Tue 1:30 PM - Tue 4:45 PM
Location: Derby
Register5 places remaining
Mar
05

Ownership and Accountability

Timings: 3 hours, 15 minutes, Tue 1:30 PM GMT - Tue 4:45 PM GMT
Location: Live Virtual
Event is fullJoin waiting list
Mar
06

Effective Time Management Skills

Timings: 1 day, Wed 9:15 AM GMT - Wed 4:30 PM GMT
Location: Live Virtual
Register8 places remaining
Mar
06

Effective Time Management Skills

Timings: 1 day, Wed 9:15 AM - Wed 4:30 PM
Location: London - Covent Garden
Register9 places remaining

Credibly Delivering Bad News™

Feb
27

Effective Complaint Handling

Timings: 1 day, Tue 9:15 AM GMT - Tue 4:30 PM GMT
Location: Live Virtual
Register12 places remaining
Feb
29

ESaaS Essentials: Exceptional Service Programme

Timings: 1 day, Thu 9:15 AM - Thu 4:30 PM
Location: Derby
Register6 places remaining
Mar
05

Professional Receptionist Skills

Timings: 1 day, Tue 9:15 AM GMT - Tue 4:30 PM GMT
Location: Live Virtual
Register10 places remaining
Mar
05

Professional Receptionist Skills

Timings: 1 day, Tue 9:15 AM - Tue 4:30 PM
Location: London - Covent Garden
Register14 places remaining
Mar
05

Professional Email Writing

Timings: 3 hours, 15 minutes, Tue 9:15 AM - Tue 12:30 PM
Location: Derby
Event is fullJoin waiting list
Mar
05

Professional Email Writing

Timings: 3 hours, 15 minutes, Tue 9:15 AM GMT - Tue 12:30 PM GMT
Location: Live Virtual
Event is fullJoin waiting list
Mar
05

Ownership and Accountability

Timings: 3 hours, 15 minutes, Tue 1:30 PM - Tue 4:45 PM
Location: Derby
Register5 places remaining
Mar
05

Ownership and Accountability

Timings: 3 hours, 15 minutes, Tue 1:30 PM GMT - Tue 4:45 PM GMT
Location: Live Virtual
Event is fullJoin waiting list
Mar
06

Effective Time Management Skills

Timings: 1 day, Wed 9:15 AM GMT - Wed 4:30 PM GMT
Location: Live Virtual
Register8 places remaining
Mar
06

Effective Time Management Skills

Timings: 1 day, Wed 9:15 AM - Wed 4:30 PM
Location: London - Covent Garden
Register9 places remaining

FAQ

Q. How do I transfer onto another course? 

A. Please email Ruairi  McNulty – r.mcnulty@hamiltonmercer.co.uk and copy in Craig Kenworthy – craig.kenworthy@portmanestate.co.uk

 

Q. The course I want to book says ‘Join Waiting List’

A. This means the course is at capacity, you can join the waiting list and if a place becomes available you will be notified

Need to ask a Question?

Hamilton Mercer Contact

Ruairi McNulty
Senior Client Services Executive

Tel: 020 4512 7223
Email: r.mcnulty@hamiltonmercer.co.uk

The Portman Estate Contact

Craig Kenworthy
Head of Human Resources

Tel: 020 7563 1446
Email: craig.kenworthy@portmanestate.co.uk

Hamilton Mercer
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