Hamilton Mercer
Rated 4.8 based on 636 reviews
Hamilton Mercer
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SPECIAL OFFER – 20% OFF CLASSROOM COURSES WHEN BOOKING 3 OR MORE LEARNERS £347+VAT NOW £277+VAT
SPECIAL OFFER – 35% OFF LIVE VIRTUAL COURSES WHEN BOOKING 3 OR MORE LEARNERS £275+VAT NOW £179+VAT
SPECIAL OFFER – 20% OFF CLASSROOM COURSES WHEN BOOKING 3 OR MORE LEARNERS £347+VAT NOW £277+VAT
SPECIAL OFFER – 35% OFF LIVE VIRTUAL COURSES WHEN BOOKING 3 OR MORE LEARNERS £275+VAT NOW £179+VAT

Professional
Email Writing

Duration: 1 day
Rating:
☆☆☆☆☆ 4.9/5
4.9/5
Learners Enrolled: 5,724

There’s a world of difference between a hastily typed email and a carefully crafted message that gets the right response from recipients.

Hamilton Mercer’s Service Methodologies™ help people create well-structured emails that are appealing to the eye and, most importantly, informative and persuasive. 

Learning Objectives

  • Upon completing this course learners will be able to:
  • Create visually appealing emails that are easy to read, get to the point quickly and have clear Calls to Action.
  • Set the right tone and level of formality.
  • Make emails truly stand out by creating informative subject lines.
  • Correctly populate address fields and indicate the level of responsibility and interaction each recipient is expected to make.
  • Properly edit and proofread emails to ensure a professional standard is upheld.

Audience

  • People of all experience levels and seniority using email to communicate with external customers (clients / suppliers) and internal customers (colleagues / contractors).

Course Content

Learning Formats

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Live Virtual Training

Facilitator-Led via
Zoom or Microsoft Teams

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Classroom Training

Facilitator-Led at one of
our Locations or Yours

Quick Links

View Course dates
Make an Enquiry
Read Reviews

Learning Formats

Option 1
Live Virtual Training
Learn from Anywhere

  • One day courses.
  • Delivered via Zoom, all you need is a device with Internet (camera and microphone recommended).
  • Interact with a live expert learning consultant.
  • Pre-course questionnaires to establish key development areas.
  • Personal action plans to support skills reinforcement.
  • View available course dates
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Option 2
Tailored Training
We'll Come to You - Worldwide

  • 90mins, 180mins or One day courses.
  • Comprehensive learning and performance needs analysis to identify your requirements.
  • Tailored course content delivered via Zoom / MS Teams or at your premises.
  • Manager development tools provided to ensure learning reinforcement – part of our HMOnTrack™.
  • Call us on 0800 121 4660 or complete the enquiry form to discuss.
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Option 3
Scheduled Courses
Come to Us - Across the UK

  • One day courses.
  • Training centres in London, Birmingham and Manchester.
  • Lunch at our on-site restaurants and refreshments provided.
  • Pre-course questionnaires to establish key development areas.
  • Personal action plans to support skills reinforcement.
  • View available course dates

Course Dates - Live Virtual & Classroom

Professional Email Writing

Tue 05 Oct 2021
9:30AM BST - 4:30PM BST
Live Virtual
  • 28% £199.00 excl. VAT
  • £275.00 excl. VAT
Register
Discount

Professional Email Writing

Tue 19 Oct 2021
9:30AM - 4:30PM
London - Covent Garden
  • 15% £295.00 excl. VAT
  • £347.00 excl. VAT
Register
Discount

Professional Email Writing

Wed 03 Nov 2021
9:30AM GMT - 4:30PM GMT
Live Virtual
  • 28% £199.00 excl. VAT
  • £275.00 excl. VAT
Register
Discount

Professional Email Writing

Thu 02 Dec 2021
9:30AM GMT - 4:30PM GMT
Live Virtual
  • 28% £199.00 excl. VAT
  • £275.00 excl. VAT
Register
Discount

Professional Email Writing

Thu 16 Dec 2021
9:30AM - 4:30PM
London - Covent Garden
  • 15% £295.00 excl. VAT
  • £347.00 excl. VAT
Register
Discount

More than 3 learners?

Receive a 35% discount for Live Virtual Training (automatically deducted at the checkout)

£275 Now £179 per learner

Receive a 20% discount for Classroom Training (automatically deducted at the checkout)

£347 Now £277 per learner

More than 6 learners?

Pricing from £99 per learner

Call us on 0800 121 4660 or complete the enquiry form to discuss.

Course Locations

Live Virtual – Led Live by our Expert  Facilitators via Zoom.

London – 20 Mercer Street, Covent Garden, London. WC2H 9HD.

Birmingham – The BCEC, Hill Street, Birmingham. B5 4EW.

Manchester – Centurion House, 129 Deansgate, Manchester. M3 3WR.

Reviews

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world define a service standard.

Private Sector

“The session was really helpful. I enjoyed the fact that it touched upon so many elements of written communication. In the future it may be helpful to have a few more examples and time spent on how to deliver bad news.”
Craig & Rose, Sales Associate
Craig & Rose, Sales Associate
“Caroline was great and kept the group engaged throughout the day. The course materials was clear and relevant. I personally would be keen to go on further training.”
Hill Group, Customer Service Manager
Hill Group, Customer Service Manager
“Great session delivered by Caroline, well delivered with great examples. Thank you.”
AFI Group, Business Development Manager
AFI Group, Business Development Manager
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Public Sector

“The session included useful tips and tricks and dealt with scenarios directly linked to our common questions and situations often faced. Jess was very energetic and understood and adapted her session to cater for questions and scenarios which we deal with.”
British Fencing Association
British Fencing Association

Third Sector

“It was nice to be on a course that was so interactive, rather than just be talked at for hours on end. Caroline is a credit to Hamilton Mercer and we had some good conversations too. Thank you.”
Victory Housing, Customer Service Advisor
Victory Housing, Customer Service Advisor
“I just wanted to say a huge “Thank you” for the continuous smooth communications & successful course delivery related to our Customer Service training programme over the past 12 months. Our Management team have been delighted with the training outcome and overall, we received great feedback from attendees.”
University of Leicester, Estates Training Manager
University of Leicester, Estates Training Manager
“The course was extremely useful, I can put the things I have learnt into practice easily. The trainer was fantastic and very engaging. I highly recommend this course to other. Many thanks.”
The Royal College of Physicians, Online & E-Learning Coordinator
The Royal College of Physicians, Online & E-Learning Coordinator
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Let's Chat

Contact us today

Find out more about our customer service training and personal development courses.

Give us a call on 0800 121 4660 or complete the enquiry form.

Head Office

Rowlandson House
289-293 Ballards Lane
London
N12 8NP

London

20 Mercer Street
Covent Garden
London
WC2H 9HD

Birmingham

The BCEC
Hill Street
Birmingham
B5 4EW

Manchester

Centurion House
129 Deansgate
Manchester
M3 3WR

Hamilton Mercer
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©2021 Hamilton Mercer Training Ltd | 

Company Nº 06419717  |  VAT Registration Nº 922 4698 09 | Registered Office: 9A Burroughs Gardens, London NW4 4AU

Attend all courses within a four-week period or within a one-year period of the purchase date.

Our Client Relationship Manager will call you within one hour of your purchase to discuss course dates to suit your schedule.

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