Email Writing

(4.9 based on 52 reviews)

There’s a world of difference between a hastily typed email and a carefully crafted message that gets the right response from recipients.

Hamilton Mercer’s Service Methodologies™ help people to craft persuasive communications that don’t solely rely on ‘! High Importance’ flagging to encourage recipients to take action.

Who should attend?

Suitable for people at all levels interacting with customers, suppliers and colleagues via email.
Professional Email

Course content – 90mins modules

Module 1: Persuasive Writing Skills

Learning Outcomes

  • Select the communication channel that best suits the type of interaction.
  • Create well-structured emails that hold the attention of recipients.
  • Minimise follow-up emails by providing easy-to-follow sequences for recipients.
  • Persuade people to take action – especially when they’re not obligated to.


  • Choosing the Correct Communication Channel
  • Structuring – Making Emails Visually Appealing
  • Styling – Directing the Recipient’s Focus
  • Tonality – Influencing with Politeness & Positivity

Module 2: Structuring Written Communications

Learning Outcomes

  • Set the correct tone and level of formality to get recipients on side from the word go.
  • Motivate recipients to take action, especially when they’re not obligated to.
  • Overcome ‘Writers Block’ by using a proven three-step structure for creating persuasive written communications.
  • End the Email on a ‘High Note’, suggesting goodwill and professionalism.


  • Writing Appropriate Greetings
  • Structuring the Body of an Email
  • Composing an Appropriate Sign-Off

Module 3: Gaining the Attention of Recipients

Learning Outcomes

  • Make emails truly stand-out by creating informative subject lines.
  • Inspire others to up their game by editing subject lines to match the email body.
  • Provide recipients with clear instructions on what they’re expected to do.


  • Creating Attention Grabbing / Informative Subject Lines
  • Informatively Forwarding (FW:) Emails
  • Correctly Populating Address Fields (To, Cc and Bcc)

Module 4: Attention to Detail / Inbox Management

Learning Outcomes

  • Ensure communications are of a professional standard and accurate.
  • Prevent distractions and maintain focus on high-value tasks.
  • Manage the expectations of others and reduce the pressure to respond immediately.


  • Effective Editing and Proofreading
  • Inbox Management

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, across all sectors and industries, as well as individuals looking to uplift their capabilities and boost performance

Learning formats

Virtual Classroom
Learn from Home - Live

  • 90mins, 180mins or One day courses.
  • Easy to join a class in just 3 simple steps.
  • Interact with a live expert learning consultant.
  • All you need is a device with Internet (camera and microphone recommended).
  • View available courses
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Tailored On-Site Training
We'll Come to You - Worldwide

  • 90mins, 180mins or One day courses.
  • Comprehensive seven-step approach to identify your requirements.
  • Tailored course content.
  • Manager development tools provided.
  • Call us on 0800 121 4660 or complete the enquiry form to discuss.
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Scheduled Courses
Come to Us - Across the UK

  • One day courses.
  • Lunch at our on-site restaurants and refreshments provided.
  • Pre-course questionnaires to establish key development areas.
  • Personal action plans to support skills reinforcement.
  • View available courses

Available Courses - Book yours now

£247.00 excl. VAT

Professional Email Writing

Tue 14 Jul 2020
09:30 AM BST - 04:30 PM BST
£247.00 excl. VAT

Professional Email Writing

Thu 03 Sep 2020
09:30 AM BST - 04:30 PM BST
£247.00 excl. VAT

Professional Email Writing

Tue 06 Oct 2020
09:30 AM - 04:30 PM

Let's Chat

Contact us today

Find out more about our customer service training and personal development courses.

Give us a call on 0800 121 4660 or complete the enquiry form.

Head Office

Rowlandson House
289-293 Ballards Lane
N12 8NP


20 Mercer Street
Covent Garden


Hill Street
B5 4EW


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129 Deansgate
M3 3WR

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