Communication Skills

(4.8 based on 54 reviews)

People with effective communication skills express themselves clearly and constructively establish the needs of others.

Effective communicators have great control over their voice, tone and language, which they alter dependent on the scenario. They have the capabilities to manage conflict, resolve discrepancies, influence people and handle assumptions.

Home » Personal Development Courses » Essential Communication Skills

Who should attend?

People that would like to improve verbal and non-verbal communication skills and awareness.
Essential Communication

Course content – 90mins modules

Module 1: Non-Verbal and Verbal Communication

Learning Outcomes

  • Improve self-awareness.
  • Make people feel comfortable.
  • Make excellent first impressions.
  • Promote confidence and building trust.


  • ‘Believability’ of Communication
  • Factors of Body Language
  • Factors of The Voice

Module 2: Managing Conflict & Resolving Discrepancies

Learning Outcomes

  • Structure conversations.
  • Select the correct levels of assertion when highlighting mistakes.
  • Avoid unnecessary escalations.


  • Using Positive and Persuasive Language
  • Tactfully Highlighting People’s Mistakes

Module 3: Identifying Needs and Motivations

Learning Outcomes

  • Correct interpreting of the communication of others.
  • Demonstrate genuine interest and empathy.
  • Understand the wants and needs of others.


  • Barriers to Communication
  • Empathetic Listening: S.I.F.T. Method™
  • Effective Questioning Techniques

Module 4: Connecting with People

Learning Outcomes

  • Build the trust and credibility of others.
  • Develop genuine rapport and relationships.
  • Make others feel comfortable around you.
  • Break rapport and keeping conversations productive.


  • Matching & Mirroring Techniques
  • Rapport Building & Influencing

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, across all sectors and industries, as well as individuals looking to uplift their capabilities and boost performance

Learning formats

Virtual Classroom
Learn from Home - Live

  • 90mins, 180mins or One day courses.
  • Easy to join a class in just 3 simple steps.
  • Interact with a live expert learning consultant.
  • All you need is a device with Internet (camera and microphone recommended).
  • View available courses
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Tailored On-Site Training
We'll Come to You - Worldwide

  • 90mins, 180mins or One day courses.
  • Comprehensive seven-step approach to identify your requirements.
  • Tailored course content.
  • Manager development tools provided.
  • Call us on 0800 121 4660 or complete the enquiry form to discuss.
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Scheduled Courses
Come to Us - Across the UK

  • One day courses.
  • Lunch at our on-site restaurants and refreshments provided.
  • Pre-course questionnaires to establish key development areas.
  • Personal action plans to support skills reinforcement.
  • View available courses

Available Courses - Book yours now

£247.00 excl. VAT

Essential Communication Skills

Tue 25 Aug 2020
09:30 AM BST - 04:30 PM BST
£275.00 excl. VAT

Essential Communication Skills

Wed 07 Oct 2020
09:30 AM - 04:30 PM
£275.00 excl. VAT

Essential Communication Skills

Thu 19 Nov 2020
09:30 AM - 04:30 PM

Let's Chat

Contact us today

Find out more about our customer service training and personal development courses.

Give us a call on 0800 121 4660 or complete the enquiry form.

Head Office

Rowlandson House
289-293 Ballards Lane
N12 8NP


20 Mercer Street
Covent Garden


Hill Street
B5 4EW


Centurion House
129 Deansgate
M3 3WR

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