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Rated 4.9/5

2,179 reviews on

Effective
Communication Skills

Duration: One Day

It’s not just what you say, but how you say it too. Effective communicators are keenly aware of this and are skilled in both verbal and non-verbal techniques.

Hamilton Mercer’s Methodologies™ teach these techniques to help people raise their self-awareness, project natural confidence and positively influence others.

Certification

  • This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.

    Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.

Certification

This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.

Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.

Audience

Audience

  • People of all experience levels and seniority who want to improve their self-awareness, communication skills and influence when interacting with people at all levels.

Learning Objectives

Learning Objectives

  • Upon completing this course, learners will be able to:
  • Present information in a clear, concise and influential manner.
  • Confidently introduce themselves and sustain conversations with new people.
  • Listen and question empathetically to understand the needs of others.
  • Select the correct degree of assertion when giving feedback.
  • Summarise plans and next steps for each participant in a conversation.

Return on Investment

Return on Investment

  • Performance outcomes include:
  • Enhanced personal reputation and perception of professionalism.
  • Improved internal communications, relationships, and morale.
  • Increased self-awareness, confidence and positivity.
  • Greater objectivity when assessing performance and problem solving.
  • More timely conversations due to taking the lead and remaining in control.

Course Content

Course Content

Learning Outcomes

  • Increase self-awareness, confidence and professionalism.
  • Become a more believable, persuasive and influential communicator.

Methodologies

  • ‘Believability’ of Communication
  • Factors of Body Language & Voice
  • Using Positive & Persuasive Language

Learning Outcomes

  • Increase the likelihood of retaining information when people are venting.
  • Defuse emotionally charged situations by responding with the correct level of empathy.
  • Avoid selective listening or switching off.

Methodologies

  • Empathetic Listening
  • Empathetic Responding: S.I.F.T. Method™

Learning Outcomes

  • Select the correct type of question to gather the desired information.
  • Create comprehensive documentation of conversations and agreed outcomes.
  • Reduce the chances of unnecessary confusion or mistakes. 

Methodologies

  • Effective Questioning Techniques
  • Clarification and Summary Skills 

Learning Outcomes

  • Become a trusted advisor by building credibility and respect.
  • Select the correct rapport-building strategy to connect with others quickly.
  • Adapt your verbal and non-verbal communication to make others feel comfortable.

Methodologies

  • Expert Statements
  • Matching & Mirroring

Learning Formats

scheduled-coursesCreated with Sketch.

Classroom

Instructor-Led at one of
our Locations or Yours

Live Virtual

Instructor-Led via
Zoom or Microsoft Teams

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Hybrid

Instructor-Led, combining Classroom & Live Virtual

Quick Links

View Course dates
Make an Enquiry
Read Reviews

Learning Solutions

Learning Solutions

Option 1
Scheduled Courses
Develop Individuals

  • Length: One Day.
  • Delivery Style: Instructor-Led, Highly Interactive (no PowerPoint) & Inclusive.
  • Format/Location: Classroom (Covent Garden, London) or Live Virtual (via Zoom).
  • Catering: Breakfast, Lunch & Refreshments by Monmouth Kitchen.
  • Approach: Pre-Course Questionnaire & Learning Reinforcement Toolkit.
  • Certification: CPD Certificate & Learning Reflection Tool (6 CPD Hours).
  • Learning Materials & Reinforcement: Learning Manual, Cheat Sheets, Fortnightly Knowledge Quizzes, Assessment Questionnaires.
View Course Dates

Option 2
Tailored Training
Develop Teams

  • Length: Flexible.
  • Delivery Style: Instructor-Led, Highly Interactive (no PowerPoint) & Inclusive.
  • Format/Location: Classroom (At Your Offices), Live Virtual (via Microsoft Teams/Zoom), Hybrid (Combination of Both).
  • Approach: Comprehensive Learning and Performance Needs Analysis & Learning Reinforcement Toolkit.
  • Certification: CPD Certificate & Learning Reflection Tool (6 CPD Hours).
  • Learning Materials & Reinforcement: Learning Manual, Cheat Sheets, Fortnightly Knowledge Quizzes, Assessment Questionnaires.
Make an Enquiry

Option 3
Transformation Programme
Develop Teams & Culture

  • Length: Flexible.
  • Delivery Style: Instructor-Led, Highly Interactive (no PowerPoint) & Inclusive.
  • Format/Location: Classroom (At Your Offices), Live Virtual (via Microsoft Teams/Zoom), Hybrid (Combination of Both).
  • Approach: Comprehensive Learning and Performance Needs Analysis & Learning Reinforcement Toolkit & Coaching for Leaders/Managers.
  • Certification: CPD Certificate & Learning Reflection Tool (6 - 18 CPD Hours).
  • Learning Materials & Reinforcement: Learning Manual & Videos, Cheat Sheets, Fortnightly Knowledge Quizzes, Assessment Questionnaires.
Make an Enquiry

Scheduled Course Dates

Classroom & Live Virtual

Scheduled Course Dates

Classroom & Live Virtual

Classroom & Live Virtual

London – Covent Garden

20 Mercer Street
Covent Garden
London
WC2H 9HD

View map here

Live Virtual Sessions – will be Led Live by our Expert  Facilitators via Zoom.

Do you have more than 3 learners?

A more cost effective solution would be our Tailored Training; this can be delivered as Live Virtual, Classroom  (at your offices) or Hybrid training.

Call us on 0800 121 4660 or complete the enquiry form to discuss.

Testimonials & Reviews

Testimonials & Reviews

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world improve their personal development. 

Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world define a service standard.

Private Sector

“Enjoyed the small group and informal style. I really feel I got a lot out of the day. Thanks!”
Allied Bakeries, Head of HR
Allied Bakeries, Head of HR
“The content was good and the presenter kept us all engaged with role plays, Excellent job. Good venue with great facilities”
Berkeley Group, Project Planner
Berkeley Group, Project Planner
“I found the course very helpful. I was honestly not looking forward to the course, however I have found I really beneficial and have really learnt a lot and have many thoughts/ actions to take home.”
Intercarabao, Accountant
Intercarabao, Accountant

Public Sector

“It was excellent training - I learnt a lot. I think other department should also participate this training.”
Public Health England, Data Manager
Public Health England, Data Manager
“A good overview of effective communication skills.”
King’s College Hospital, Neurosurgeon
King’s College Hospital, Neurosurgeon
““I found the course very useful, from understanding tone to empathy. We looked at real life problems along with work scenarios – this was very useful”.
West Northamptonshire Council , Senior Graphic Designer
West Northamptonshire Council , Senior Graphic Designer

Third Sector

“"I found the learning style very useful & interesting. The communication techniques the trainer used kept us involved and interested in the course content. I will implement what I have learnt both socially and in the work environment!”
Amateur Swimming Association, Catering Manager
Amateur Swimming Association, Catering Manager
“This course has helped me to be aware of my overall communication skills in that successful communication skills need to be congruent. I have learnt many facts, tips and tricks which I await to put in to practice in both my work life and personal life.”
Turning Point, Health Trainer
Turning Point, Health Trainer
“The course was great. It looks at all aspects of communication and can be applied in professional and personal settings. The trainer was engaging and down to earth. I would recommend this course to others.”
Carers Network, Information, Advice and Guidance Worker
Carers Network, Information, Advice and Guidance Worker
Top 10 Courses 2024 - Communication Skills

Let's Chat

Contact us today

Find out more about our customer service training and personal development courses.

Give us a call on 0800 121 4660 or complete the enquiry form.

Head Office

930 High Road
North Finchley
London
N12 9RT

London

20 Mercer Street
Covent Garden
London
WC2H 9HD

Birmingham

The BCEC
Hill Street
Birmingham
B5 4EW

Manchester

Centurion House
129 Deansgate
Manchester
M3 3WR

Hamilton Mercer
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Company Nº 06419717  |  VAT Registration Nº 922 4698 09 | Registered Office: 930 High Road, London, N12 9RT

Hamilton Mercer