Professional
Telephone Skills

Duration: 1 day
Rating:
4.8/5
4.8/5
Learners Enrolled: 14,696

How people conduct themselves on the telephone speaks volumes about an organisation’s professionalism.

Hamilton Mercer’s Service Methodologies™ help learners improve their telephone manner and structure interactions, so they can lead conversations with confidence.

Learning Objectives

Audience

Course Content

Learning Formats

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Live Virtual Training

Facilitator-Led via
Zoom or Microsoft Teams

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Classroom Training

Facilitator-Led at one of
our Locations or Yours

Quick Links

Learning Formats

Option 1:
Live Virtual Training
Learn from Anywhere

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Option 2:
Tailored On-Site Training
We'll Come to You - Worldwide

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Option 3:
Scheduled Courses
Come to Us - Across the UK

Scheduled Course Dates

Workshop
£220.00 excl. VAT

Professional Telephone Skills

Tue 27 Oct 2020
09:30 AM - 04:30 PM
London - Covent Garden
Online
£179.00 excl. VAT

Professional Telephone Skills

Tue 27 Oct 2020
09:30 AM GMT - 04:30 PM GMT
Live Virtual
Workshop
£275.00 excl. VAT

Professional Telephone Skills

Wed 02 Dec 2020
09:30 AM - 04:30 PM
London - Covent Garden
Online
£179.00 excl. VAT

Professional Telephone Skills

Wed 02 Dec 2020
09:30 AM GMT - 04:30 PM GMT
Live Virtual
Workshop
£275.00 excl. VAT

Professional Telephone Skills

Thu 07 Jan 2021
09:30 AM - 04:30 PM
London - Covent Garden
Online
£179.00 excl. VAT

Professional Telephone Skills

Thu 07 Jan 2021
09:30 AM GMT - 04:30 PM GMT
Live Virtual
Workshop
£275.00 excl. VAT

Professional Telephone Skills

Wed 03 Feb 2021
09:30 AM - 04:30 PM
London - Covent Garden
Online
£179.00 excl. VAT

Professional Telephone Skills

Wed 03 Feb 2021
09:30 AM GMT - 04:30 PM GMT
Live Virtual
Workshop
£275.00 excl. VAT

Professional Telephone Skills

Tue 02 Mar 2021
09:30 AM - 04:30 PM
London - Covent Garden
Online
£179.00 excl. VAT

Professional Telephone Skills

Tue 02 Mar 2021
09:30 AM GMT - 04:30 PM GMT
Live Virtual

Course Locations

Online – Led Live by our Expert  Facilitators via Zoom.

London – 20 Mercer Street, Covent Garden, London. WC2H 9HD.

Birmingham – The BCEC, Hill Street, Birmingham. B5 4EW.

Manchester – Centurion House, 129 Deansgate, Manchester. M3 3WR.

Do you have more than 5 learners?

A more cost effective solution would be our Tailored Training; this can delivered as Live Virtual or Classroom training (or a mixture).

Prices from £49+vat per learner.

Call us on 0800 121 4660 or complete the enquiry form to discuss.

Reviews

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world define a service standard

Private Sector

Public Sector

Third Sector