Professional
Telephone Skills

Duration: 1 day
Rating:
4.8/5
4.8/5
Learners Enrolled: 14,696

How people conduct themselves on the telephone speaks volumes about an organisation’s professionalism.

Hamilton Mercer’s Service Methodologies™ help learners improve their telephone manner and structure interactions, so they can lead conversations with confidence.

Learning Objectives

Audience

Course Content

Learning Formats

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Live Virtual Training

Facilitator-Led via
Zoom or Microsoft Teams

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Classroom Training

Facilitator-Led at one of
our Locations or Yours

Quick Links

Learning Formats

Option 1
Live Virtual Training
Learn from Anywhere

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Option 2
Tailored Training
We'll Come to You - Worldwide

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Option 3
Scheduled Courses
Come to Us - Across the UK

Course Dates - Live Virtual & Classroom

Professional Telephone Skills

Wed 05 May 2021
9:30AM BST - 4:30PM BST
Live Virtual
  • 28% £199.00 excl. VAT
  • £275.00 excl. VAT
Discount

Professional Telephone Skills

Tue 08 Jun 2021
9:30AM BST - 4:30PM BST
Live Virtual
  • 28% £199.00 excl. VAT
  • £275.00 excl. VAT
Discount

Professional Telephone Skills

Wed 04 Aug 2021
9:30AM BST - 4:30PM BST
Live virtual
  • 28% £199.00 excl. VAT
  • £275.00 excl. VAT
Discount

Professional Telephone Skills

Tue 07 Sep 2021
9:30AM BST - 4:30PM BST
Live Virtual
  • 28% £199.00 excl. VAT
  • £275.00 excl. VAT
Discount

Professional Telephone Skills

Wed 06 Oct 2021
9:30AM BST - 4:30PM BST
Live Virtual
  • 28% £199.00 excl. VAT
  • £275.00 excl. VAT
Discount

Professional Telephone Skills

Thu 04 Nov 2021
9:30AM GMT - 4:30PM GMT
Live Virtual
  • 28% £199.00 excl. VAT
  • £275.00 excl. VAT
Discount

Professional Telephone Skills

Wed 01 Dec 2021
9:30AM GMT - 4:30PM GMT
Live Virtual
  • 28% £199.00 excl. VAT
  • £275.00 excl. VAT
Discount

Customer Service Package

4x One Day Courses

40% Off

Courses included:

  1. Consistently Delivering Exceptional Service
  2. Dealing with Difficult Customers
  3. Professional Telephone Skills
  4. Professional Email Writing

Total Price without package: £1,100

Package Price: £660
(Save £440 – 40% off)

Graduate Package

4x One Day Courses

40% Off

Courses included:

  1. Professional Telephone Skills
  2. Professional Email Writing
  3. Effective Communication Skills
  4. Effective Time Management Skills

Total Price without package: £1,100

Package Price: £660
(Save £440 – 40% off)

Course Locations

Live Virtual – Led Live by our Expert  Facilitators via Zoom.

London – 20 Mercer Street, Covent Garden, London. WC2H 9HD.

Birmingham – The BCEC, Hill Street, Birmingham. B5 4EW.

Manchester – Centurion House, 129 Deansgate, Manchester. M3 3WR.

Reviews

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world define a service standard.

Private Sector

Public Sector

Third Sector

Attend all courses within a four-week period or within a one-year period of the purchase date.

Our Client Relationship Manager will call you within one hour of your purchase to discuss course dates to suit your schedule.