Professional Telephone Skills

Duration: 1 day
Rating:
4.9/5
4.9/5

How people conduct themselves on the telephone speaks volumes about an organisation’s professionalism.

Hamilton Mercer’s Service Methodologies™ help learners improve their telephone manner and structure interactions, so they can lead conversations with confidence.

Certification: CPD Accredited Course

Audience

Learning Objectives

Return on Investment

Course Content

Learning Formats

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Classroom

Facilitator-Led at one of
our Locations or Yours

Live Virtual

Facilitator-Led via
Zoom or Microsoft Teams

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Hybrid

Facilitator-Led, combining Classroom & Live Virtual

Quick Links

Learning Formats

Option 1
Live Virtual Training
Learn from Anywhere

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Option 2
Tailored Training
We'll Come to You - Worldwide

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Option 3
Scheduled Courses
Come to Us - Across the UK

Course Dates - Live Virtual & Classroom

Professional Telephone Skills

Thu 14 Mar 2024
9:15AM - 4:30PM
London - Covent Garden
  • 25% £375.00 excl. VAT
  • £495.00 excl. VAT
Register11 places remaining
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Professional Telephone Skills

Thu 14 Mar 2024
9:15AM GMT - 4:30PM GMT
Live Virtual
  • 25% £295.00 excl. VAT
  • £395.00 excl. VAT
Register9 places remaining
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Professional Telephone Skills

Wed 08 May 2024
9:15AM - 4:30PM
London - Covent Garden
  • 25% £375.00 excl. VAT
  • £495.00 excl. VAT
Event is fullJoin waiting list
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Professional Telephone Skills

Wed 08 May 2024
9:15AM BST - 4:30PM BST
Live Virtual
  • 25% £295.00 excl. VAT
  • £395.00 excl. VAT
Register12 places remaining
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Professional Telephone Skills

Tue 02 Jul 2024
9:15AM - 4:30PM
London - Covent Garden
  • 25% £375.00 excl. VAT
  • £495.00 excl. VAT
Event is fullJoin waiting list
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Professional Telephone Skills

Tue 02 Jul 2024
9:15AM BST - 4:30PM BST
Live Virtual
  • 25% £295.00 excl. VAT
  • £395.00 excl. VAT
Register12 places remaining
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Professional Telephone Skills

Thu 19 Sep 2024
9:15AM - 4:30PM
London - Covent Garden
  • 25% £375.00 excl. VAT
  • £495.00 excl. VAT
Register15 places remaining
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Professional Telephone Skills

Thu 19 Sep 2024
9:15AM BST - 4:30PM BST
Live Virtual
  • 25% £295.00 excl. VAT
  • £395.00 excl. VAT
Register12 places remaining
Discount

Professional Telephone Skills

Fri 15 Nov 2024
9:15AM - 4:30PM
London - Covent Garden
  • 25% £375.00 excl. VAT
  • £495.00 excl. VAT
Register15 places remaining
Discount

Professional Telephone Skills

Wed 20 Nov 2024
9:15AM - 4:30PM
London - Covent Garden
  • 25% £375.00 excl. VAT
  • £495.00 excl. VAT
Register15 places remaining
Discount

Professional Telephone Skills

Wed 20 Nov 2024
9:15AM GMT - 4:30PM GMT
Live Virtual
  • 25% £295.00 excl. VAT
  • £395.00 excl. VAT
Register12 places remaining
Discount

More than 6 learners?

A more cost effective solution would be our Tailored Training; this can delivered as Live Virtual, Classroom (at your offices) or Hybrid training.

Pricing from £99 per learner.

Call us on 0800 121 4660 or complete the enquiry form to discuss.

Course Locations

Live Virtual – Led Live by our Expert  Facilitators via Zoom.

London – 20 Mercer Street, Covent Garden, London. WC2H 9HD.

Birmingham – The BCEC, Hill Street, Birmingham. B5 4EW.

Manchester – Centurion House, 129 Deansgate, Manchester. M3 3WR.

Testimonials & Reviews

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world define a service standard.

Private Sector

Public Sector

Third Sector

Attend all courses within a four-week period or within a one-year period of the purchase date.

Our Client Relationship Manager will call you within one hour of your purchase to discuss course dates to suit your schedule.