Professional Telephone Skills

Duration: 1 day
Rating:
4.9/5
4.9/5

How people conduct themselves on the telephone speaks volumes about an organisation’s professionalism.

Hamilton Mercer’s Service Methodologies™ help learners improve their telephone manner and structure interactions, so they can lead conversations with confidence.

Certification: CPD Accredited Course

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Learning Objectives

Return on Investment

Course Content

Learning Formats

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Classroom

Facilitator-Led at one of
our Locations or Yours

Live Virtual

Facilitator-Led via
Zoom or Microsoft Teams

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Hybrid

Facilitator-Led, combining Classroom & Live Virtual

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Learning Formats

Option 1
Live Virtual Training
Learn from Anywhere

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Option 2
Tailored Training
We'll Come to You - Worldwide

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Option 3
Scheduled Courses
Come to Us - Across the UK

Course Dates - Live Virtual & Classroom

Professional Telephone Skills

Tue 02 Jul 2024
9:15AM - 4:30PM
London - Covent Garden
  • £495.00 excl. VAT
Register15 places remaining

Professional Telephone Skills

Tue 02 Jul 2024
9:15AM BST - 4:30PM BST
Live Virtual
  • £395.00 excl. VAT
Register12 places remaining

Professional Telephone Skills

Thu 19 Sep 2024
9:15AM - 4:30PM
London - Covent Garden
  • £495.00 excl. VAT
Register14 places remaining

Professional Telephone Skills

Thu 19 Sep 2024
9:15AM BST - 4:30PM BST
Live Virtual
  • £395.00 excl. VAT
Register12 places remaining

Professional Telephone Skills

Wed 20 Nov 2024
9:15AM GMT - 4:30PM GMT
Live Virtual
  • £395.00 excl. VAT
Register12 places remaining

Professional Telephone Skills

Wed 20 Nov 2024
9:15AM - 4:30PM
London - Covent Garden
  • £495.00 excl. VAT
Register15 places remaining

Learning Formats

London – Covent Garden

20 Mercer Street
Covent Garden
London
WC2H 9HD

View map here

Live Virtual Sessions – will be Led Live by our Expert  Facilitators via Zoom.

Do you have more than 6 learners?

A more cost effective solution would be our Tailored Training; this can delivered as Live Virtual, Classroom  (at your offices) or Hybrid training.

Call us on 0800 121 4660 or complete the enquiry form to discuss.

Testimonials & Reviews

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world define a service standard.

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