Consistently Delivering Exceptional Service

Duration: 1 day
Rating:
4.9/5
4.9/5

Asking people to ‘go the extra mile’ leaves too much to interpretation – one person’s ‘extra mile’ is another person’s ‘average’.

Hamilton Mercer’s Service Methodologies™ help organisations develop a service-focused culture, establish service standards and improve communications.

Certification: CPD Accredited Course

This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.

Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.

Learning Objectives

Return on Investment

Course Content

Learning Formats

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Classroom

Facilitator-Led at one of
our Locations or Yours

Live Virtual

Facilitator-Led via
Zoom or Microsoft Teams

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Hybrid

Facilitator-Led, combining Classroom & Live Virtual

Quick Links

Learning Formats

Option 1
Live Virtual Training
Learn from Anywhere

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Option 2
Tailored Training
We'll Come to You - Worldwide

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Option 3
Scheduled Courses
Come to Us - Across the UK

Course Dates - Live Virtual & Classroom

Consistently Delivering Exceptional Service

Thu 21 Mar 2024
9:15AM - 4:30PM
London - Covent Garden
  • 25% £375.00 excl. VAT
  • £495.00 excl. VAT
Register13 places remaining
Discount

Consistently Delivering Exceptional Service

Thu 21 Mar 2024
9:15AM GMT - 4:30PM GMT
Live Virtual
  • 25% £295.00 excl. VAT
  • £395.00 excl. VAT
Register6 places remaining
Discount

Consistently Delivering Exceptional Service

Wed 22 May 2024
9:15AM - 4:30PM
London - Covent Garden
  • 25% £375.00 excl. VAT
  • £495.00 excl. VAT
Register14 places remaining
Discount

Consistently Delivering Exceptional Service

Wed 22 May 2024
9:15AM BST - 4:30PM BST
Live Virtual
  • 25% £295.00 excl. VAT
  • £395.00 excl. VAT
Register12 places remaining
Discount

Consistently Delivering Exceptional Service

Tue 09 Jul 2024
9:15AM - 4:30PM
London - Covent Garden
  • 25% £375.00 excl. VAT
  • £495.00 excl. VAT
Register15 places remaining
Discount

Consistently Delivering Exceptional Service

Tue 09 Jul 2024
9:15AM BST - 4:30PM BST
Live Virtual
  • 25% £295.00 excl. VAT
  • £395.00 excl. VAT
Register12 places remaining
Discount

Consistently Delivering Exceptional Service

Thu 12 Sep 2024
9:15AM - 4:30PM
London - Covent Garden
  • 25% £375.00 excl. VAT
  • £495.00 excl. VAT
Register15 places remaining
Discount

Consistently Delivering Exceptional Service

Thu 12 Sep 2024
9:15AM BST - 4:30PM BST
Live Virtual
  • 25% £295.00 excl. VAT
  • £395.00 excl. VAT
Register12 places remaining
Discount

Consistently Delivering Exceptional Service

Wed 13 Nov 2024
9:15AM - 4:30PM
London - Covent Garden
  • 25% £375.00 excl. VAT
  • £495.00 excl. VAT
Register15 places remaining
Discount

Consistently Delivering Exceptional Service

Wed 13 Nov 2024
9:15AM GMT - 4:30PM GMT
Live Virtual
  • 25% £295.00 excl. VAT
  • £395.00 excl. VAT
Register12 places remaining
Discount

Learning Formats

London – Covent Garden

20 Mercer Street
Covent Garden
London
WC2H 9HD

View map here

Live Virtual Sessions – will be Led Live by our Expert  Facilitators via Zoom.

Do you have more than 6 learners?

A more cost effective solution would be our Tailored Training; this can delivered as Live Virtual, Classroom  (at your offices) or Hybrid training.

Call us on 0800 121 4660 or complete the enquiry form to discuss.

Testimonials & Reviews

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world define a service standard.

Private Sector

Public Sector

Third Sector