Asking people to ‘go the extra mile’ leaves too much to interpretation – one person’s ‘extra mile’ is another person’s ‘average’.
Hamilton Mercer’s Unique Methodologies™ define specific behaviours required to consistently deliver exceptional service when interacting with customers, suppliers and colleagues.
Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world define a service standard
Online – Virtual Classroom Led Live by our Expert Facilitators.
London – 20 Mercer Street, Covent Garden, London. WC2H 9HD.
Birmingham – The BCEC, Hill Street, Birmingham. B5 4EW.
Manchester – Centurion House, 129 Deansgate, Manchester. M3 3WR.