Asking people to ‘go the extra mile’ leaves too much to interpretation – one person’s ‘extra mile’ is another person’s ‘average’.
Hamilton Mercer’s Methodologies™ help organisations to develop a service-focused culture, establish service standards and improve communications
Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world define a service standard
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London – 20 Mercer Street, Covent Garden, London. WC2H 9HD.
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Manchester – Centurion House, 129 Deansgate, Manchester. M3 3WR.