Effective
Complaint Handling

Duration: 1 day
Rating:
4.9/5
4.9/5
Learners Enrolled: 2,547

Rushing to ‘close complaints down’, hiding behind a complaints procedure’ and seeing complaints as an ‘inconvenience’ are guaranteed ways to infuriate customers. 

Hamilton Mercer’s Service Methodologies™ empower people to own complaints, adapt communication styles accordingly, and identify mutually beneficial outcomes.

Learning Objectives

Audience

Course Content

Learning Formats

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Live Virtual Training

Facilitator-Led via
Zoom or Microsoft Teams

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Classroom Training

Facilitator-Led at one of
our Locations or Yours

Quick Links

Learning Formats

Option 1
Live Virtual Training
Learn from Anywhere

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Option 2
Classroom Training
We'll Come to You - Worldwide

Course Dates - Live Virtual & Classroom

Dealing with Difficult Customers

Wed 11 Aug 2021
9:30AM BST - 4:30PM BST
Live Virtual
  • 28% £199.00 excl. VAT
  • £275.00 excl. VAT
Discount

Dealing with Difficult Customers

Fri 10 Sep 2021
9:30AM - 4:30PM
London - Covent Garden
  • £347.00 excl. VAT

Dealing with Difficult Customers

Tue 14 Sep 2021
9:30AM BST - 4:30PM BST
Live Virtual
  • 28% £199.00 excl. VAT
  • £275.00 excl. VAT
Discount

Dealing with Difficult Customers

Thu 14 Oct 2021
9:30AM BST - 4:30PM BST
Live Virtual
  • 28% £199.00 excl. VAT
  • £275.00 excl. VAT
Discount

Dealing with Difficult Customers

Tue 19 Oct 2021
9:30AM - 4:30PM
London - Covent Garden
  • £347.00 excl. VAT

Dealing with Difficult Customers

Wed 10 Nov 2021
8:30AM GMT - 4:30PM GMT
Live Virtual
  • 28% £199.00 excl. VAT
  • £275.00 excl. VAT
Discount

Dealing with Difficult Customers

Wed 01 Dec 2021
9:30AM - 4:30PM
London - Covent Garden
  • £347.00 excl. VAT

Dealing with Difficult Customers

Tue 07 Dec 2021
9:30AM GMT - 4:30PM GMT
Live Virtual
  • 28% £250.00 excl. VAT
  • £345.00 excl. VAT
Discount

Customer Service Package

4x One Day Courses

40% Off

Courses included:

  1. Consistently Delivering Exceptional Service
  2. Dealing with Difficult Customers
  3. Professional Telephone Skills
  4. Professional Email Writing

Total Price without package: £1,100

Package Price: £660
(Save £440 – 40% off)

Team Leader / Manager Package

5x One Day Courses

40% Off

Courses included:

  1. Consistently Delivering Exceptional Service
  2. Dealing with Difficult Customers
  3. Effective Communication Skills
  4. Essential Assertiveness Skills
  5. Effective Time Management Skills

Total Price without package: £1,375

Package Price: £825
(Save £550 – 40% off)

Course Locations

Live Virtual – Led Live by our Expert  Facilitators via Zoom.

London – 20 Mercer Street, Covent Garden, London. WC2H 9HD.

Birmingham – The BCEC, Hill Street, Birmingham. B5 4EW.

Manchester – Centurion House, 129 Deansgate, Manchester. M3 3WR.

Reviews

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world define a service standard.

Private Sector

Public Sector

Third Sector

Attend all courses within a four-week period or within a one-year period of the purchase date.

Our Client Relationship Manager will call you within one hour of your purchase to discuss course dates to suit your schedule.