Rushing to ‘close complaints down’, hiding behind a complaints procedure’ and seeing complaints as an ‘inconvenience’ are guaranteed ways to infuriate customers.
Hamilton Mercer’s Service Methodologies™ empower people to own complaints, adapt communication styles accordingly, and identify mutually beneficial outcomes.
Total Price without package: £1,100
Package Price: £660
(Save £440 – 40% off)
Total Price without package: £1,375
Package Price: £825
(Save £550 – 40% off)
Live Virtual – Led Live by our Expert Facilitators via Zoom.
London – 20 Mercer Street, Covent Garden, London. WC2H 9HD.
Birmingham – The BCEC, Hill Street, Birmingham. B5 4EW.
Manchester – Centurion House, 129 Deansgate, Manchester. M3 3WR.
Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world define a service standard.
Attend all courses within a four-week period or within a one-year period of the purchase date.
Our Client Relationship Manager will call you within one hour of your purchase to discuss course dates to suit your schedule.