Effective Complaint Handling

Duration: 1 day
Rating:
4.9/5
4.9/5

Rushing to ‘close complaints down’, hiding behind a complaints procedure’ and seeing complaints as an ‘inconvenience’ are guaranteed ways to infuriate customers. 

Hamilton Mercer’s Service Methodologies™ empower people to own complaints, adapt communication styles accordingly, and identify mutually beneficial outcomes.

Certification: CPD Accredited Course

Audience

Learning Objectives

Return on Investment

Course Content

Learning Formats

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Classroom

Facilitator-Led at one of
our Locations or Yours

Live Virtual

Facilitator-Led via
Zoom or Microsoft Teams

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Hybrid

Facilitator-Led, combining Classroom & Live Virtual

Quick Links

Learning Formats

Option 1:
Live Virtual Training
Learn from Anywhere

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Option 2:
Tailored On-Site Training
We'll Come to You - Worldwide

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Option 3:
Scheduled Courses
Come to Us - Across the UK

Course Dates - Live Virtual & Classroom

Effective Complaint Handling

Tue 30 Jul 2024
9:15AM - 4:30PM
London - Covent Garden
  • £495.00 excl. VAT
Register11 places remaining

Effective Complaint Handling

Tue 30 Jul 2024
9:15AM BST - 4:30PM BST
Live Virtual
  • £395.00 excl. VAT
Register10 places remaining

Effective Complaint Handling

Wed 04 Sep 2024
9:15AM - 4:30PM
London - Covent Garden
  • £495.00 excl. VAT
Register15 places remaining

Effective Complaint Handling

Wed 04 Sep 2024
9:15AM BST - 4:30PM BST
Live Virtual
  • £395.00 excl. VAT
Register12 places remaining

Effective Complaint Handling

Thu 07 Nov 2024
9:15AM - 4:30PM
London - Covent Garden
  • £495.00 excl. VAT
Register15 places remaining

Effective Complaint Handling

Thu 07 Nov 2024
9:15AM GMT - 4:30PM GMT
Live Virtual
  • £395.00 excl. VAT
Register12 places remaining

Learning Formats

London – Covent Garden

20 Mercer Street
Covent Garden
London
WC2H 9HD

View map here

Live Virtual Sessions – will be Led Live by our Expert  Facilitators via Zoom.

Do you have more than 6 learners?

A more cost effective solution would be our Tailored Training; this can delivered as Live Virtual, Classroom  (at your offices) or Hybrid training.

Call us on 0800 121 4660 or complete the enquiry form to discuss.

Testimonials & Reviews

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world handle complaints more effectively.

Private Sector

Public Sector

Third Sector