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Effective Time
Management Skills

Duration: One Day

When we are efficient with our time, we get more done and improve the quality of our work. This results in a better work / life balance and improved wellbeing.

Hamilton Mercer’s Methodologies™ help people get organised, remain focused, boost productivity, optimise efficiency and meet important deadlines.

Certification

  • This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.

    Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.

Certification

This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.

Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.

Audience

Audience

  • People of all experience levels and seniority who want to improve personal performance, well-being and work/life balance.

Learning Objectives

Learning Objectives

  • Upon completing this course, learners will be able to:
  • Set achievable goals and pinpoint opportunities for optimising work schedules.
  • Prioritise tasks based on their ‘importance’, ‘urgency’ and ‘significance’.
  • Manage a variety of ‘planned’ and ‘unplanned’ tasks.
  • Remain focused in office and hybrid working environments.
  • Quickly assess the suitability of ad-hoc requests and manage expectations assertively.

Return on Investment

Return on Investment

  • Performance outcomes include:
  • Optimised productivity – doing more work, achieving more personal goals.
  • Faster working – completing high-quality work more quickly.
  • Delivering greater value – spending more time on high-value tasks and projects.
  • Meeting more deadlines – due to improved attention management, focus and decision-making.
  • Improved wellbeing – less stress, more control over workload.

Course Content

Course Content

Learning Outcomes

  • Recognise the characteristics of Time Management Masters.
  • Objectively prioritise tasks based on their importance, urgency and significance.
  • Make quick decisions when changing priorities demand immediate attention.

Methodologies

  • Time Management Masters Performance Model™
  • Inbox Management: 4 D’s of Decision Making
  • Prioritising Workload Effectively: Eisenhower’s Principle & The Significance Principle

Learning Outcomes

  • Keep on top of workload, instead of constantly reacting / responding.
  • Manage multiple projects simultaneously without feeling overwhelmed.
  • Prioritise work with realistic estimates of time for completion.

Methodologies

  • Establishing Time Block Categories
  • Creating Effective To-Do Lists
  • Populating a Calendar with Time Blocks and Tasks
  • Managing a Smart Schedule

Learning Outcomes

  • Prevent distractions and maintain focus on high-value Tasks.
  • Keep the brain engaged and motivated to perform.
  • Manage ‘time stealers’ and unwanted distractions.

Methodologies

  • Reigning-in Perfectionism
  • Overcoming Procrastination & Managing Distractions

Learning Outcomes

  • Objectively validate the priority level of ad-hoc requests.
  • Feel empowered to take time before making ‘on the spot’ decisions.
  • Confidently share priorities and manage the expectations of others.

Methodologies

  • Assertively Handling Ad-Hoc Requests™

Learning Formats

scheduled-coursesCreated with Sketch.

Classroom

Instructor-Led at one of
our Locations or Yours

Live Virtual

Instructor-Led via
Zoom or Microsoft Teams

leading-remote-teamsCreated with Sketch.

Hybrid

Instructor-Led, combining Classroom & Live Virtual

Quick Links

View Course dates
Make an Enquiry
Read Reviews

Learning Solutions

Learning Solutions

Option 1
Scheduled Courses
Develop Individuals

  • Length: One Day.
  • Delivery Style: Instructor-Led, Highly Interactive (no PowerPoint) & Inclusive.
  • Format/Location: Classroom (Covent Garden, London) or Live Virtual (via Zoom).
  • Catering: Breakfast, Lunch & Refreshments by Monmouth Kitchen.
  • Approach: Pre-Course Questionnaire & Learning Reinforcement Toolkit.
  • Certification: CPD Certificate & Learning Reflection Tool (6 CPD Hours).
  • Learning Materials & Reinforcement: Learning Manual, Cheat Sheets, Fortnightly Knowledge Quizzes, Assessment Questionnaires.
View Course Dates

Option 2
Tailored Training
Develop Teams

  • Length: Flexible.
  • Delivery Style: Instructor-Led, Highly Interactive (no PowerPoint) & Inclusive.
  • Format/Location: Classroom (At Your Offices), Live Virtual (via Microsoft Teams/Zoom), Hybrid (Combination of Both).
  • Approach: Comprehensive Learning and Performance Needs Analysis & Learning Reinforcement Toolkit.
  • Certification: CPD Certificate & Learning Reflection Tool (6 CPD Hours).
  • Learning Materials & Reinforcement: Learning Manual, Cheat Sheets, Fortnightly Knowledge Quizzes, Assessment Questionnaires.
Make an Enquiry

Option 3
Transformation Programme
Develop Teams & Culture

  • Length: Flexible.
  • Delivery Style: Instructor-Led, Highly Interactive (no PowerPoint) & Inclusive.
  • Format/Location: Classroom (At Your Offices), Live Virtual (via Microsoft Teams/Zoom), Hybrid (Combination of Both).
  • Approach: Comprehensive Learning and Performance Needs Analysis & Learning Reinforcement Toolkit & Coaching for Leaders/Managers.
  • Certification: CPD Certificate & Learning Reflection Tool (6 - 18 CPD Hours).
  • Learning Materials & Reinforcement: Learning Manual & Videos, Cheat Sheets, Fortnightly Knowledge Quizzes, Assessment Questionnaires.
Make an Enquiry

Scheduled Course Dates

Classroom & Live Virtual

Scheduled Course Dates

Classroom & Live Virtual

Classroom & Live Virtual

London – Covent Garden

20 Mercer Street
Covent Garden
London
WC2H 9HD

View map here

Live Virtual Sessions – will be Led Live by our Expert  Facilitators via Zoom.

Do you have more than 3 learners?

A more cost effective solution would be our Tailored Training; this can be delivered as Live Virtual, Classroom  (at your offices) or Hybrid training.

Call us on 0800 121 4660 or complete the enquiry form to discuss.

Testimonials & Reviews

Testimonials & Reviews

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world improve their personal development.

Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world define a service standard.

Private Sector

“Both the course content and the delivery of the course were very good. The trainer was very well-spoken and led the session very well; she made the content very clear and easy to follow. Overall, I was very pleased with the session and have begin to use the course content in my own day-to-day life, for example, creating time blocks and creating to-do lists.”
DLA Piper LLP, Service Delivery Apprentice
DLA Piper LLP, Service Delivery Apprentice
“The trainer was professional in her attitude and her speaking voice was very clear and concise. The course was very good and informative, and at all times the trainer kept us interested.’’
Stephen James BMW, Receptionist
Stephen James BMW, Receptionist
“From when the course started we were encouraged to participate which made it easier to discuss open topics throughout the day. Diane took the time to assist each participants needs to assist them with time management.”
Convergint Technologies, EMEA Project Manager
Convergint Technologies, EMEA Project Manager

Public Sector

“Thank you Susan for delivering such a great course in a wonderful way. I have learnt new techniques which I will be applying once I return. I think the course was very useful. Thank you.”
House of Lords, Reception & Facilities Coordinator
House of Lords, Reception & Facilities Coordinator
“It was an incredibly useful course as it was very tailored to our organizational needs, and how we should deal with our difficult customers. I feel as though I will carry this training with me and apply it likely every single day. Not only does it help you understand the perspective of customers better, but also teaches you to focus on the issues at hand, not the emotions of the situation.”
York St John University, London Communication and Events Coordinator
York St John University, London Communication and Events Coordinator
“The trainer was fantastic and clearly has lots of experience- her personal anecdotes were very useful and helped to envisage how to be better. She was also reassuring and king and amusing! I feel better about my work-based issues. Thank you!”
Royal Museums Greenwich, Exhibition Manager
Royal Museums Greenwich, Exhibition Manager

Third Sector

“The trainer had excellent knowledge and a relaxed manner, she gave lots of suggestions an ideas to handle situations.”
Capel Manor College, Assistant Librarian
Capel Manor College, Assistant Librarian
“I found the course really insightful and helpful. I've worked in Customer Service roles for a long time, and I always find these types of courses helpful as there are always ways to improve the level of service you give. The course was interesting, and it was good to have lots of activities to break up the training.”
Sage Homes, Sales Compliance Administrator
Sage Homes, Sales Compliance Administrator
“A very well structured and highly interactive course. The trainer was excellent, so knowledgeable and enthusiastic in the delivery of material. I found the information provided me with the underlying theory to the service I provide, I can’t wait to implement the new skills.”
Wellcome Collection, Security Officer
Wellcome Collection, Security Officer
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Let's Chat

Contact us today

Find out more about our customer service training and personal development courses.

Give us a call on 0800 121 4660 or complete the enquiry form.

Head Office

930 High Road
North Finchley
London
N12 9RT

London

20 Mercer Street
Covent Garden
London
WC2H 9HD

Birmingham

The BCEC
Hill Street
Birmingham
B5 4EW

Manchester

Centurion House
129 Deansgate
Manchester
M3 3WR

Hamilton Mercer
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Company Nº 06419717  |  VAT Registration Nº 922 4698 09 | Registered Office: 930 High Road, London, N12 9RT

Hamilton Mercer