Essential
Assertiveness Skills

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Assertive people confidently express their own views and appreciate the views of others. They strive to make decisions based upon a ‘win-win’ outcome and usually achieve their own desired outcome.

Assertive people have great self-awareness and can accept factual based criticism. Where necessary, they feel confident saying “no” to people and can provide alternatives to resolve discrepancies.

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Who should attend?

People seeking to improve their assertiveness during work and personal life interactions.

Course content – 90mins modules

Module 1: Assertive Mindset

Learning Outcomes

  • Limitations of Assertive Behaviour.
  • Personal Rights (Values & Beliefs).
  • Respect the views and beliefs of others.
  • Learn how to take ownership for thoughts, feelings and actions.
  • Control outbursts and reducing stress.

Methodologies

  • Introduction to Assertiveness
  • Conditioning & Coping Techniques

Module 2: Behaviours Overview

Learning Outcomes

  • Behaviours overview; Assertive vs. Passive vs. Aggressive vs. Passive-Aggressive vs. Covert Aggressive behaviour.
  • Approach difficult people with confidence.
  • Establish facts and gain clarification.
  • Build rapport and trust.
  • Make an excellent first impression.

Methodologies

  • Recognising and Managing Manipulative Behaviours
  • Factors of The Voice & Body Language

Module 3: Providing Constructive Feedback

Learning Outcomes

  • Work towards win-win outcomes.
  • Disagree with people constructively.
  • Present the consequences of people’s behaviours.
  • Use the correct level of assertion.

Methodologies

  • Giving Behavioural-Focused Feedback
  • Discrepancy Assertion

Module 4: Managing Expectations

Learning Outcomes

  • Get to the point and express your views.
  • Work towards win-win outcomes.
  • When to Compromise.
  • Say no with confidence and clarity.
  • Make decisions in your own time.
  • Show empathy and understanding.

Methodologies

  • Disagreeing Assertively
  • Making and Refusing Requests Assertively

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, across all sectors and industries, as well as individuals looking to uplift their capabilities and boost performance

Learning formats

Virtual Classroom
Learn from Home - Live

  • 90mins, 180mins or One day courses.
  • Easy to join a class in just 3 simple steps.
  • Interact with a live expert learning consultant.
  • All you need is a device with Internet (camera and microphone recommended).
  • View available courses
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Tailored On-Site Training
We'll Come to You - Worldwide

  • 90mins, 180mins or One day courses.
  • Comprehensive seven-step approach to identify your requirements.
  • Tailored course content.
  • Manager development tools provided.
  • Call us on 0800 121 4660 or complete the enquiry form to discuss.
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Scheduled Courses
Come to Us - Across the UK

  • One day courses.
  • Lunch at our on-site restaurants and refreshments provided.
  • Pre-course questionnaires to establish key development areas.
  • Personal action plans to support skills reinforcement.
  • View available courses

Available Courses - Book yours now

Online
£247.00 excl. VAT

Essential Assertiveness Skills

Wed 16 Sep 2020
09:30 AM BST - 04:30 PM BST
Online
Workshop
£247.00 excl. VAT

Essential Assertiveness Skills

Thu 22 Oct 2020
09:30 AM - 04:30 PM
London

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Find out more about our customer service training and personal development courses.

Give us a call on 0800 121 4660 or complete the enquiry form.

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