Assertive people confidently express their own views and appreciate the views of others. They strive to make decisions based upon a ‘win-win’ outcome and usually achieve their own desired outcome.
Assertive people have great self-awareness and can accept factual based criticism. Where necessary, they feel confident saying “no” to people and can provide alternatives to resolve discrepancies.
Limitations of Assertive Behaviour. Personal Rights (Values & Beliefs). Respecting the views and beliefs of others. Importance of taking ownership for thoughts, feelings and actions. Controlling outbursts and reducing stress.
Behaviours overview; Assertive vs. Passive vs. Aggressive vs. Passive-Aggressive vs. Covert Aggressive behaviour. Approaching difficult people with confidence. Establishing facts and gaining clarification. Building rapport and trust. Making an excellent first impression.
Working towards win-win outcomes. Disagreeing with people constructively. Presenting the consequences of people’s behaviours. Using the correct level of assertion. Giving recognition and complimenting people.
Getting to the point and expressing your views. Working towards win-win outcomes. When to Compromise. Saying no with confidence and clarity. Making decisions in your own time. Showing empathy and understanding.
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