Dealing with
Difficult Customers

Duration: 1 day
Rating:
4.9/5
4.9/5
Learners Enrolled: 18,432

Resolving conflict is about more than discussing facts – views and feelings must be valued, too. Remember: ‘The customer’s perception is their reality’.

Hamilton Mercer’s Service Methodologies™ help people remain calm, empathetic and responsive during difficult interactions so they can arrive at favourable outcomes.

Learning Objectives

Audience

Course Content

Learning Formats

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Live Virtual Training

Facilitator-Led via
Zoom or Microsoft Teams

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Classroom Training

Facilitator-Led at one of
our Locations or Yours

Quick Links

Learning Formats

Option 1
Live Virtual Training
Learn from Anywhere

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Option 2
Tailored Training
We'll Come to You - Worldwide

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Option 3
Scheduled Courses
Come to Us - Across the UK

Course Dates - Live Virtual & Classroom

Dealing with Difficult Customers

Tue 07 Dec 2021
9:30AM GMT - 4:30PM GMT
Live Virtual
  • 28% £199.00 excl. VAT
  • £275.00 excl. VAT
Discount

Dealing with Difficult Customers

Thu 13 Jan 2022
9:30AM GMT - 4:30PM GMT
Live Virtual
  • £275.00 excl. VAT

Dealing with Difficult Customers

Wed 16 Feb 2022
9:30AM GMT - 4:30PM GMT
Live Virtual
  • £275.00 excl. VAT

Dealing with Difficult Customers

Tue 22 Mar 2022
9:30AM GMT - 4:30PM GMT
Live Virtual
  • £275.00 excl. VAT

More than 3 learners?

Receive a 35% discount for Live Virtual Training (automatically deducted at the checkout)

£275 Now £179 per learner

Receive a 20% discount for Classroom Training (automatically deducted at the checkout)

£347 Now £277 per learner

More than 6 learners?

Pricing from £99 per learner

Call us on 0800 121 4660 or complete the enquiry form to discuss.

Course Locations

Live Virtual – Led Live by our Expert  Facilitators via Zoom.

London – 20 Mercer Street, Covent Garden, London. WC2H 9HD.

Birmingham – The BCEC, Hill Street, Birmingham. B5 4EW.

Manchester – Centurion House, 129 Deansgate, Manchester. M3 3WR.

Reviews

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world define a service standard.

Private Sector

Public Sector

Third Sector

Attend all courses within a four-week period or within a one-year period of the purchase date.

Our Client Relationship Manager will call you within one hour of your purchase to discuss course dates to suit your schedule.