Resolving conflict is about more than discussing facts – views and feelings must be valued, too. Remember: ‘The customer’s perception is their reality’.
Hamilton Mercer’s Service Methodologies™ help people remain calm, empathetic and responsive during difficult interactions so they can arrive at favourable outcomes.
Receive a 35% discount for Live Virtual Training (automatically deducted at the checkout)
£275 Now £179 per learner
Receive a 20% discount for Classroom Training (automatically deducted at the checkout)
£347 Now £277 per learner
Live Virtual – Led Live by our Expert Facilitators via Zoom.
London – 20 Mercer Street, Covent Garden, London. WC2H 9HD.
Birmingham – The BCEC, Hill Street, Birmingham. B5 4EW.
Manchester – Centurion House, 129 Deansgate, Manchester. M3 3WR.
Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world define a service standard.
Attend all courses within a four-week period or within a one-year period of the purchase date.
Our Client Relationship Manager will call you within one hour of your purchase to discuss course dates to suit your schedule.