Inspiring Excellence Through Learning^®

We have a range of 90mins and 3 hour learning solutions to help your organisation through these unprecedented times.

Our COVID-19 Response

The threat to your remote workforce is real and needs your attention

A recent YouGov poll found that nearly two thirds of adults felt worried about COVID-19. Meanwhile, a Forbes report stated that 49% of remote workers said that their biggest struggle was wellness related.

These insights suggest that neglecting your home-working employees is a ticking time bomb.

How are they meant to handle difficult situations and crucial negotiations with customers unless they feel properly supported?

'Make your people more resilient, productive and effective home workers'

‘I want to introduce you to a range of remote-working courses that are much more than training – they are a set of operating procedures that will completely transform your people’s way of working.

The courses are grounded in real-world practical skills, including hands on tools, Methodologies and checklists. They will make your people more resilient, productive and effective remote workers, who are better at retaining customers during this crucial time – so your business not only survives but thrives.’

Simon Scofield

Founder, Hamilton Mercer

Explore our 90 minute and 3 hours courses now

Customer Service Training

Customer Service

Consistently Delivering
Exceptional Service

Professional
Telephone Skills

Dealing with
Difficult Situations

Professional
Email Writing

Technical / Support

Receptionist / Front of House

Exceptional Service Skills
for Technical People/Support

Professional
Receptionist Skills

Medical
Receptionist Skills

Personal Development Courses

Communication

Essential
Communication Skills

Assertiveness

Essential
Assertiveness Skills

Time Management

Essential
Time Management Skills

Global or local, we're the trusted experts

We work with organisations of all sizes, across all sectors and industries, as well as individuals looking to uplift their capabilities and boost performance

Why Hamilton Mercer

Transformative Learning

Imagine – all your people using common, organisation-wide solutions to meet challenges.

As well as our training ensuring teams are on the same page when it comes to problem solving, our blend of virtual classroom, face-to-face learning and on-the-job training ensures truly enduring change.

We will even give managers development tools to help them drive and track performance changes.

Unique Methodologies

Practical techniques that uplift capability and motivate people to take performance to the next level.

These performance-boosting Methodologies are unique techniques that will transform the way your team works.

Our step-by-step approaches are easy to understand and simple to implement, so you can fast-track the changes you are looking for right away.

Industry Leading

Brands and SMEs are transforming their teams with our innovative approaches – join them now.

Discover techniques from a learning and development company offering industry leading solutions that get results.

And because our Learning Consultants come from the commercial world, these solutions will always be practical and relevant to you.

We’ve told you a little about how we work and our unique approach to training. Continue the conversation right now and discover more by calling 0800 121 4660 or using the contact form below.

What every Hamilton Mercer learner should know:

Let's Chat

Contact us today

Find out more about our customer service training and personal development courses.

Give us a call on 0800 121 4660 or complete the enquiry form.

Head Office

Rowlandson House
289-293 Ballards Lane
London
N12 8NP

London

20 Mercer Street
Covent Garden
London
WC2H 9HD

Birmingham

The BCEC
Hill Street
Birmingham
B5 4EW

Manchester

Centurion House
129 Deansgate
Manchester
M3 3WR

Company Nº 06419717 | VAT Registration Nº 922 4698 09 | Registered Office: 9A Burroughs Gardens, London NW4 4AU

Inspiring Excellence Through Learning®