Inspiring Excellence Through Learning^®

Customer Service Training & Personal Development Courses that increase the Capability, Motivation and Performance of your people.

Global or local, we're the trusted experts

Since 2007 we have worked with organisations of all sizes, across all sectors and industries, as well as individuals looking to uplift their capabilities and boost performance.

Explore Customer Service Courses

Customer Service

Consistently Delivering
Exceptional Service

Dealing with
Difficult Customers

Exceptional Service Skills
for Technical People/Support

Receptionist / Front of House

Professional
Receptionist Skills

Explore Personal Development Courses

Communication

Effective
Communication Skills

Assertiveness

Essential
Assertiveness Skills

Time Management

Effective
Time Management Skills

Working Remotely

Our COVID-19 Response

The threat to your remote workforce is real and needs your attention

A recent YouGov poll found that nearly two thirds of adults felt worried about COVID-19. Meanwhile, a Forbes report stated that 49% of remote workers said that their biggest struggle was wellness related.

These insights suggest that neglecting your home-working employees is a ticking time bomb.

How are they meant to handle difficult situations and crucial negotiations with customers unless they feel properly supported?

'Make your people more resilient, productive and effective home workers'

‘I want to introduce you to a range of remote-working courses that are much more than training – they are a set of operating procedures that will completely transform your people’s way of working.

The courses are grounded in real-world practical skills, including hands on tools, Methodologies and checklists. They will make your people more resilient, productive and effective remote workers, who are better at retaining customers during this crucial time – so your business not only survives but thrives.’

Simon Scofield

Founder, Hamilton Mercer

Explore our 90 minute and 3 hours Working Remotely courses now

Why Hamilton Mercer

Transformative Learning

Imagine – all your people using common, organisation-wide solutions to meet challenges.

As well as our training ensuring teams are on the same page when it comes to problem solving, our blend of virtual classroom, face-to-face learning and on-the-job training ensures truly enduring change.

We will even give managers development tools to help them drive and track performance changes.

Unique Methodologies

Practical techniques that uplift capability and motivate people to take performance to the next level.

These performance-boosting Methodologies are unique techniques that will transform the way your team works.

Our step-by-step approaches are easy to understand and simple to implement, so you can fast-track the changes you are looking for right away.

Industry Leading

Brands and SMEs are transforming their teams with our innovative approaches – join them now.

Discover techniques from a learning and development company offering industry leading solutions that get results.

And because our Learning Consultants come from the commercial world, these solutions will always be practical and relevant to you.

We’ve told you a little about how we work and our unique approach to training. Continue the conversation right now and discover more by calling 0800 121 4660 or using the contact form below.

What every Hamilton Mercer learner should know:

Our Learning Consultants are skilled problem-solvers. They will look at your challenges and find practical solutions based on our tried-and-tested Methodologies, which can be applied to a wide range of situations.

Inspiring Excellence Through Learning^®

Global or local, we're the trusted experts