Customer Service Training

No of Courses: 10
Learners Enrolled: 229,426

What if customer service no longer relied on ‘common sense’ or vague clichés like  ‘going the extra mile’ or ‘going above and beyond’?

What if it was based on clear, targeted Service Methodologies™?

Ones that guided people through every interaction and let their personalities shine through in an unscripted, ‘human’ way?

Welcome to Hamilton Mercer’s Customer Service Courses 

CPD Accredited Customer Service Courses

For Everyone
For Managers
For Receptionists / Front of House
For Technical / Support
For Managers

Why choose Hamilton Mercer for Customer Service Training?

Establish Service Standards

Hamilton Mercer’s Service Quality Framework™ enables organisations to benchmark service performance with ease – enhancing the customer experience.

Uplift People Performance

Hamilton Mercer’s Service Methodologies™ uplift people’s capabilities, motivation and productivity – boosting service performance.

Develop Service Culture

Hamilton Mercer’s Service Rituals™ improve service communications among your people– increasing employee engagement.

We’ve helped over 250,000 learners improve their service capabilities and performance. Start to transform your people’s approach now by contacting us on 0800 121 4660 – or complete the enquiry form.

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, across all sectors and industries, as well as individuals looking to uplift their capabilities and boost performance

Learning formats

Option 1
Live Virtual Training
Learn from Anywhere

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Option 2
Tailored Training
We'll Come to You - Worldwide

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