What if customer service no longer relied on ‘common sense’ or vague clichés like ‘going the extra mile’ or ‘above and beyond’?
What if it was based on clear, targeted Methodologies?
Ones that gave your people a solid understanding of how to approach every scenario and let their personalities shine through in an unscripted, ‘human’ way?
Welcome to Hamilton Mercer’s Customer Service Training
Since 2007 we’ve worked with organisations of all sizes, across all sectors and industries, as well as individuals looking to uplift their capabilities and boost performance