What if customer service no longer relied on ‘common sense’ or vague clichés like ‘going the extra mile’ or ‘going above and beyond’?
What if it was based on clear, targeted Service Methodologies™?
Ones that guided people through every interaction and let their personalities shine through in an unscripted, ‘human’ way?
Welcome to Hamilton Mercer’s Customer Service Courses
Since 2007 we’ve worked with organisations of all sizes, across all sectors and industries, as well as individuals looking to uplift their capabilities and boost performance