Customer Service Training

(4.8 based on 247 reviews)

What if customer service no longer relied on ‘common sense’ or vague clichés like ‘going the extra mile’ or ‘above and beyond’?

What if it was based on clear, targeted Methodologies?

Ones that gave your people a solid understanding of how to approach every scenario and let their personalities shine through in an unscripted, ‘human’ way?

Welcome to Hamilton Mercer’s Customer Service Training

Customer Service Training

Customer Service

Consistently Delivering
Exceptional Service

Telephone Skills

Dealing with
Difficult Situations

Email Writing

Technical / Support
Receptionist / Front of House
Technical / Support

Exceptional Service Skills
for Technical People/Support

Receptionist / Front of House

Receptionist Skills

Receptionist Skills

Why choose Hamilton Mercer for Customer Service Training?

Establish Service Standards

Hamilton Mercer’s Service Levels Framework™ enables organisations to benchmark service performance with ease – enhancing the customer experience.

Uplift People Performance

Hamilton Mercer’s Service Methodologies™ uplift people’s capabilities, motivation and productivity – boosting service performance.

Develop Service Culture

Hamilton Mercer’s Service Rituals™ improve service communications among your people– increasing employee engagement.

We’ve helped over 100,000 learners improve their service capabilities and performance. Start to transform your people’s approach now by contacting us on 0800 121 4660 – or complete the enquiry form.

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, across all sectors and industries, as well as individuals looking to uplift their capabilities and boost performance

Learning formats

Virtual Classroom
Learn from Home - Live

  • 90mins, 180mins or One day courses.
  • Easy to join a class in just 3 simple steps.
  • Interact with a live expert learning consultant.
  • All you need is a device with Internet (camera and microphone recommended).
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Tailored On-Site Training
We'll Come to You - Worldwide

  • 90mins, 180mins or One day courses.
  • Comprehensive seven-step approach to identify your requirements.
  • Tailored course content.
  • Manager development tools provided.
  • Call us on 0800 121 4660 or complete the enquiry form to discuss.
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Scheduled Courses
Come to Us - Across the UK

  • One day courses.
  • Lunch at our on-site restaurants and refreshments provided.
  • Pre-course questionnaires to establish key development areas.
  • Personal action plans to support skills reinforcement.

Common Customer Service Training Queries Answered:

Let's Chat

Contact us today

Find out more about our customer service training and personal development courses.

Give us a call on 0800 121 4660 or complete the enquiry form.

Head Office

Rowlandson House
289-293 Ballards Lane
N12 8NP


20 Mercer Street
Covent Garden


Hill Street
B5 4EW


Centurion House
129 Deansgate
M3 3WR

©2020 Hamilton Mercer Training Ltd | 

Company Nº 06419717  |  VAT Registration Nº 922 4698 09 | Registered Office: 9A Burroughs Gardens, London NW4 4AU