Customer Service Training

Number of Courses: 7
Rating:
4.9/5
4.8/5
Learners Enrolled: 87,264

What if customer service no longer relied on ‘common sense’ or vague clichés like ‘going the extra mile’ or ‘above and beyond’?

What if it was based on clear, targeted Methodologies?

Ones that gave your people a solid understanding of how to approach every scenario and let their personalities shine through in an unscripted, ‘human’ way?

Welcome to Hamilton Mercer’s Customer Service Training

Customer Service Training

Customer Service

Consistently Delivering
Exceptional Service

Professional
Telephone Skills

Dealing with
Difficult Situations

Professional
Email Writing

Technical / Support
Receptionist / Front of House
Technical / Support

Exceptional Service Skills
for Technical People/Support

Receptionist / Front of House

Professional
Receptionist Skills

Medical
Receptionist Skills

Why choose Hamilton Mercer for Customer Service Training?

Establish Service Standards

Hamilton Mercer’s Service Levels Framework™ enables organisations to benchmark service performance with ease – enhancing the customer experience.

Uplift People Performance

Hamilton Mercer’s Service Methodologies™ uplift people’s capabilities, motivation and productivity – boosting service performance.

Develop Service Culture

Hamilton Mercer’s Service Rituals™ improve service communications among your people– increasing employee engagement.

We’ve helped over 100,000 learners improve their service capabilities and performance. Start to transform your people’s approach now by contacting us on 0800 121 4660 – or complete the enquiry form.

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, across all sectors and industries, as well as individuals looking to uplift their capabilities and boost performance

Learning formats

Live Virtual Training
Learn from Anywhere

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Tailored On-Site Training
We'll Come to You - Worldwide

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Scheduled Courses
Come to Us - Across the UK

Common Customer Service Training Queries Answered: