Professional Receptionist

Duration: 1 day
Learners Enrolled: 5,217

As the face of the organisation and the first point of contact for clients, visitors and colleagues, receptionists speak volumes about an organisations culture.

Hamilton Mercer’s Methodologies™ help receptionists to create a professional and welcoming impression, whilst managing their day-to-day duties.

Who should attend?

Suitable for people at all levels interacting with
customers, suppliers and colleagues.

Course content – 90mins modules

Module 1: Meeting and Greeting Visitors / Multi-tasking

Learning Outcomes

  • Make an excellent first impression.
  • Communicate company values effectively.
  • Establish the needs of new visitors and show recognition to regular visitors.
  • Handle telephone callers and face to face visitors simultaneously.
  • Keep calm under pressure and avoid behaviour that could be interpreted as negative.


  • First Impressions: Meeting and Greeting Visitors
  • Proactive Acknowledgment / Multi-Tasking
  • Last Impressions: Friendly and Memorable Farewells

Module 2: Communication and Customer Service Skills

Learning Outcomes

  • Develop a positive attitude and mindset.
  • Make yourself more approachable.
  • Build trust and confidence.
  • Active listening, effective questioning, empathy and rapport building techniques.


  • ‘Believability’ of Communication
  • Factors of Body Language
  • Factors of The Voice (Tone)
  • Using Positive and Persuasive Language

Module 3: Telephone Manner and Etiquette

Learning Outcomes

  • Develop a professional telephone voice and use the correct phrases.
  • Screen enquiries, place callers on hold correctly and taking accurate messages.
  • Handle sales calls assertively.


  • Placing Callers on Hold / Transferring Calls
  • Screening Calls
  • Handling Unsolicited Sales Calls Assertively
  • Effective Message Taking

Module 4: Advanced Receptionist Skills

Learning Outcomes

  • Manage the reception area and keep visitors informed.
  • Prioritise administrative duties, book appointments and manage ad-hoc tasks.
  • Learn confidentiality in the reception area.


  • Managing the Reception Area
  • Confidentiality in the Reception Area
  • Prioritisation Skills

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world define a service standard

Learning formats

Virtual Classroom
Learn from Home - Live

  • 90mins, 180mins or One day courses.
  • Easy to join a class in just 3 simple steps.
  • Interact with a live expert learning consultant.
  • All you need is a device with Internet (camera and microphone recommended).
  • View available courses
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Tailored On-Site Training
We'll Come to You - Worldwide

  • 90mins, 180mins or One day courses.
  • Comprehensive seven-step approach to identify your requirements.
  • Tailored course content.
  • Manager development tools provided.
  • Call us on 0800 121 4660 or complete the enquiry form to discuss.
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Scheduled Courses
Come to Us - Across the UK

  • One day courses.
  • Lunch at our on-site restaurants and refreshments provided.
  • Pre-course questionnaires to establish key development areas.
  • Personal action plans to support skills reinforcement.
  • View available courses

Available Courses - Book yours now

£247.00 excl. VAT

Professional Receptionist

Wed 02 Sep 2020
09:30 AM BST - 04:30 PM BST
£247.00 excl. VAT

Professional Receptionist

Wed 23 Sep 2020
09:30 AM - 04:30 PM
£247.00 excl. VAT

Professional Receptionist

Tue 13 Oct 2020
09:30 AM - 04:30 PM

Let's Chat

Contact us today

Find out more about our customer service training and personal development courses.

Give us a call on 0800 121 4660 or complete the enquiry form.

Head Office

Rowlandson House
289-293 Ballards Lane
N12 8NP


20 Mercer Street
Covent Garden


Hill Street
B5 4EW


Centurion House
129 Deansgate
M3 3WR

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Company Nº 06419717  |  VAT Registration Nº 922 4698 09 | Registered Office: 9A Burroughs Gardens, London NW4 4AU