As the face of the organisation and the first point of contact for internal and external customers, receptionists must provide a professional impression and manage the reception area effectively.
Hamilton Mercer’s Unique Methodologies™ define specific behaviours required to consistently deliver exceptional service when interactive with clients and colleagues.
Suitable for people at all levels interacting with
customers, suppliers and colleagues.
Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world define a service standard