Professional Receptionist

Rating:
4.6/5
(4.7 based on 78 reviews)

As the face of the organisation and the first point of contact for internal and external customers, receptionists must provide a professional impression and manage the reception area effectively.

Hamilton Mercer’s Unique Methodologies™ define specific behaviours required to consistently deliver exceptional service when interactive with clients and colleagues.

Who should attend?

Suitable for people at all levels interacting with
customers, suppliers and colleagues.

Course content – 90mins modules

Module 1: Meeting and Greeting Visitors / Multi-tasking

Learning Outcomes

  • Make an excellent first impression.
  • Communicate company values effective.
  • Establish the needs of new visitors and showing recognition to regular visitors.
  • Handle telephone callers and face to face visitors simultaneously.
  • Calm under pressure and avoid behaviour that could be interpreted as negative.

Methodologies

  • First Impressions: Meeting and Greeting Visitors
  • Proactive Acknowledgment / Multi-Tasking
  • Last Impressions: Friendly and Memorable Farewells

Module 2: Communication and Customer Service Skills

Learning Outcomes

  • Develop a positive attitude and mindset.
  • Make yourself more approachable.
  • Build trust and confidence.
  • Active listening, effective questioning, empathy and rapport building techniques.

Methodologies

  • ‘Believability’ of Communication
  • Factors of Body Language
  • Factors of The Voice (Tone)
  • Using Positive and Persuasive Language

Module 3: Telephone Manner and Etiquette

Learning Outcomes

  • Develop a professional telephone voice and using the correct phrases.
  • Screening enquiries, placing callers on hold correctly and taking accurate messages.
  • How to handle sales calls assertively.

Methodologies

  • Placing Callers on Hold / Transferring Calls
  • Screening Calls
  • Handling Unsolicited Sales Calls Assertively
  • Effective Message Taking

Module 4: Advanced Receptionist Skills

Learning Outcomes

  • Manage the reception area and keep visitors informed.
  • Prioritise administrative duties, book appointments and manage ad-hoc tasks.
  • Learn confidentiality in the reception area.

Methodologies

  • Managing the Reception Area
  • Confidentiality in the Reception Area
  • Prioritisation Skills

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world define a service standard

Learning formats

Virtual Classroom
Learn from Home - Live

  • 90mins, 180mins or One day courses.
  • Easy to join a class in just 3 simple steps.
  • Interact with a live expert learning consultant.
  • All you need is a device with Internet (camera and microphone recommended).
  • View available courses
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Tailored On-Site Training
We'll Come to You - Worldwide

  • 90mins, 180mins or One day courses.
  • Comprehensive seven-step approach to identify your requirements.
  • Tailored course content.
  • Manager development tools provided.
  • Call us on 0800 121 4660 or complete the enquiry form to discuss.
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Scheduled Courses
Come to Us - Across the UK

  • One day courses.
  • Lunch at our on-site restaurants and refreshments provided.
  • Pre-course questionnaires to establish key development areas.
  • Personal action plans to support skills reinforcement.
  • View available courses

Available Courses - Book yours now

Online
£247.00 excl. VAT

Professional Receptionist

Thu 25 Jun 2020
09:30 AM BST - 04:30 PM BST
Online
Online
£247.00 excl. VAT

Professional Receptionist

Thu 23 Jul 2020
09:30 AM BST - 04:30 PM BST
Online
Online
£247.00 excl. VAT

Professional Receptionist

Wed 02 Sep 2020
09:30 AM BST - 04:30 PM BST
Online
Workshop
£247.00 excl. VAT

Professional Receptionist

Wed 23 Sep 2020
09:30 AM - 04:30 PM
Manchester
Workshop
£247.00 excl. VAT

Professional Receptionist

Tue 13 Oct 2020
09:30 AM - 04:30 PM
London

Let's Chat

Contact us today

Find out more about our customer service training and personal development courses.

Give us a call on 0800 121 4660 or complete the enquiry form.

Head Office

Rowlandson House
289-293 Ballards Lane
London
N12 8NP

London

20 Mercer Street
Covent Garden
London
WC2H 9HD

Birmingham

The BCEC
Hill Street
Birmingham
B5 4EW

Manchester

Centurion House
129 Deansgate
Manchester
M3 3WR

©2020 Hamilton Mercer Training Ltd | 

Company Nº 06419717  |  VAT Registration Nº 922 4698 09 | Registered Office: 9A Burroughs Gardens, London NW4 4AU