Hamilton Mercer
Rated 4.8/5 based on 1,507 reviews
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25% OFF CLASSROOM OR LIVE VIRTUAL SCHEDULED COURSES
25% OFF CLASSROOM OR LIVE VIRTUAL SCHEDULED COURSES

Creating a Culture of Service Excellence

Duration: 1 day
Rating:
☆☆☆☆☆ 4.9/5
4.9/5

Creating a culture of service excellence requires more than a set of ‘inspirational’ values, and a vision and mission statement.

Hamilton Mercer’s Service Methodologies™ help managers and leaders develop the standards, rituals and common language required to create a sustainable culture of service excellence.

Certification: CPD Accredited Course

  • This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.

    Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.

Audience

  • Managers and leaders of all experience levels and seniority who are committed to creating a culture of service excellence.

Learning Objectives

  • Upon completing this course learners will be able to:
  • Establish practical service standards to maximise behavioural consistency.
  • Optimise processes to create a legacy of service quality ‘best practice’.
  • Identify practical metrics to measure service performance and motivate staff.
  • Encourage collaboration between teams / departments to drive continuous service improvement.
  • Prioritise people development and innovation, as well as fulfilling day-to-day operational duties.

Return on Investment

  • Performance outcomes include:
  • Consistently high performance grounded in defined service standards.
  • Improved internal communications, teamwork and problem-solving capabilities.
  • More happy, motivated and loyal workforce.
  • Fewer escalations to managers thanks to increased ownership and better processes.
  • ‘Future-proofed’ best practices based on embedded service standards.

Course Content

Please contact us for a detailed overview of the Course Content.

Learning Formats

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Classroom

Facilitator-Led at one of
our Locations or Yours

Live Virtual

Facilitator-Led via
Zoom or Microsoft Teams

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Hybrid

Facilitator-Led, combining Classroom & Live Virtual

Quick Links

View Course dates
Make an Enquiry
Read Reviews

Learning Formats

Option 1:
Live Virtual Training
Learn from Anywhere

  • 90 mins, 180 mins or One day courses.
  • Easy to join a class in just 3 simple steps.
  • Interact with a live expert learning consultant.
  • All you need is a device with Internet (camera and microphone recommended).
  • Call us on 0800 121 4660 or complete the enquiry form to discuss.
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Option 2:
Tailored On-Site Training
We'll Come to You - Worldwide

  • 90mins, 180mins or One day courses.
  • Comprehensive seven-step approach to identify your requirements.
  • Tailored course content.
  • Manager development tools provided.
  • Call us on 0800 121 4660 or complete the enquiry form to discuss.

Testimonials & Reviews

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world define a service standard.

Private Sector

“Simon was extremely engaging. This was a fantastic follow-on course from The Customer Service enhancement training and will aid myself in supporting my team to ensure we are always delivering a level 4 service with CXI implementation.”
Headlam Group, Customer Services Manager
Headlam Group PLC Logo
“I’d rate the course excellent and recommend it to a friend or colleague. Great content and great energy, knowledge, and wisdom from Simon! Really engaging.”
Restore PLC, Manager
Restore PLC
“The course content is well structured with excellent course materials for use in the session itself and for reference when applying learning for weeks, months, years after the event. The delivery was engaging and relatable with an openness to alternative perspectives and insights that inform continuous improvement for future sessions. With just the right balance of presentation and group work, I found the session really enjoyable and highly relevant - I could think immediately of opportunities to apply the content in my role which, if done well, will be massively impactful and increase individual and team motivation in line with business goals.”
NODE4, Head fo People
NODE4 logo
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Public Sector

"The course was very good, and I’d recommend it to a friend. The trainer Simon was very engaging and open with his training style. I found I wanted to learn more and understand what he was trying to teach. Simon was able to relate the course to my workplace, making the learning relevant.”
Haringey Council, Manager
Haringey Lodon
"I both enjoyed and learnt a great deal from the course that Simon delivered to me. Although I had the added benefit of having a one-on-one session Simon adapted the content of the course to meet my present understanding and requirements. He was also happy to answer questions that related to my specific role and gave useful and practical advice. "
Lawn Tennis Association, Customer Support Manager
LTA - Tennis for Britain
“It was a very interesting session, enlightening, thought provoking, stimulating, structured delivered the session in a friendly manner, giving us insights into her career life and real examples of the different culture.”
Stevenage Borough Council
Stevenage Borough Council
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Let's Chat

Contact us today

Find out more about our customer service training and personal development courses.

Give us a call on 0800 121 4660 or complete the enquiry form.

Head Office

930 High Road
North Finchley
London
N12 9RT

London

20 Mercer Street
Covent Garden
London
WC2H 9HD

Birmingham

The BCEC
Hill Street
Birmingham
B5 4EW

Manchester

Centurion House
129 Deansgate
Manchester
M3 3WR

Hamilton Mercer
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©2024 Hamilton Mercer Training Ltd | 

Company Nº 06419717  |  VAT Registration Nº 922 4698 09 | Registered Office: 930 High Road, London, N12 9RT

Hamilton Mercer