Effective
Communication Skills

Duration: 1 day

Rating:

☆☆☆☆☆ 4.9/5

4.9/5

It’s not just what you say, but how you say it too. Effective communicators are keenly aware of this and are skilled in both verbal and non-verbal techniques.

Hamilton Mercer’s Methodologies™ teach these techniques to help people raise their self-awareness, project natural confidence and positively influence others.

Certification: CPD Accredited Course

Audience

Learning Objectives

Present information in a clear, concise and influential manner.
Confidently introduce themselves and sustain conversations with new people.
Listen and question empathetically to understand the needs of others.
Select the correct degree of assertion when giving feedback.
Summarise plans and next steps for each participant in a conversation.

Return on Investment

Enhanced personal reputation and perception of professionalism.
Improved internal communications, relationships, and morale.
Increased self-awareness, confidence and positivity.
Greater objectivity when assessing performance and problem solving.
More timely conversations due to taking the lead and remaining in control.

Course Content

Learning Formats

Classroom

Facilitator-Led at one of
our Locations or Yours

Live Virtual

Facilitator-Led via
Zoom or Microsoft Teams

Hybrid

Facilitator-Led, combining Classroom & Live Virtual

Quick Links

Learning Formats

Option 1
Live Virtual Training
Learn from Anywhere

One day courses.
Delivered via Zoom, all you need is a device with Internet (camera and microphone recommended).
Interact with a live expert learning consultant.
Pre-course questionnaires to establish key development areas.
Personal action plans to support skills reinforcement.
View available course dates

Option 2
Tailored Training
We'll Come to You - Worldwide

90mins, 180mins or One day courses.
Comprehensive learning and performance needs analysis to identify your requirements.
Tailored course content delivered via Zoom / MS Teams or at your premises.
Manager development tools provided to ensure learning reinforcement – part of our HMOnTrack™.
Call us on 0800 121 4660 or complete the enquiry form to discuss.

Option 3
Scheduled Courses
Come to Us - Across the UK

One day courses.
Training centres in London, Birmingham and Manchester.
Lunch at our on-site restaurants and refreshments provided.
Pre-course questionnaires to establish key development areas.
Personal action plans to support skills reinforcement.
View available course dates

Course Dates - Live Virtual & Classroom

Learning Formats

London – Covent Garden

20 Mercer Street
Covent Garden
London
WC2H 9HD

View map here

Live Virtual Sessions – will be Led Live by our Expert Facilitators via Zoom.

Do you have more than 6 learners?

A more cost effective solution would be our Tailored Training; this can delivered as Live Virtual, Classroom (at your offices) or Hybrid training.

Call us on 0800 121 4660 or complete the enquiry form to discuss.

Testimonials & Reviews

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world improve their personal development.

Private Sector

“Enjoyed the small group and informal style. I really feel I got a lot out of the day. Thanks!”

Allied Bakeries, Head of HR

“The content was good and the presenter kept us all engaged with role plays, Excellent job. Good venue with great facilities”

Berkeley Group, Project Planner

“I found the course very helpful. I was honestly not looking forward to the course, however I have found I really beneficial and have really learnt a lot and have many thoughts/ actions to take home.”

Intercarabao, Accountant

Public Sector

“It was excellent training - I learnt a lot. I think other department should also participate this training.”

Public Health England, Data Manager

“A good overview of effective communication skills.”

King’s College Hospital, Neurosurgeon

““I found the course very useful, from understanding tone to empathy. We looked at real life problems along with work scenarios – this was very useful”.

West Northamptonshire Council , Senior Graphic Designer

Third Sector

“"I found the learning style very useful & interesting. The communication techniques the trainer used kept us involved and interested in the course content. I will implement what I have learnt both socially and in the work environment!”

Amateur Swimming Association, Catering Manager

“This course has helped me to be aware of my overall communication skills in that successful communication skills need to be congruent. I have learnt many facts, tips and tricks which I await to put in to practice in both my work life and personal life.”

Turning Point, Health Trainer

“The course was great. It looks at all aspects of communication and can be applied in professional and personal settings. The trainer was engaging and down to earth. I would recommend this course to others.”

Carers Network, Information, Advice and Guidance Worker