Customer Service Training
What if customer service no longer relied on ‘common sense’ or vague clichés like ‘going the extra mile’ or ‘going above and beyond’?
What if it was based on clear, targeted Service Methodologies™? Ones that guided people through every interaction and let their personalities shine through in an unscripted, ‘human’ way?
Explore Courses
Explore Courses
Service Excellence
- Service Standards
- Behavioural Consistency
- Professional Communication
Challenging Conversations
- Self-Awareness
- Composure Under Pressure
- Professional Communication
Audience: For Everyone
Service Leadership
- Cultural Transformation
- Performance Metrics & Management
- Employee Engagement
- Service Standards
- Behavioural Consistency
- Professional Communication
- Self-Awareness
- Assertive Communication
- Composure Under Pressure
- Cultural Transformation
- Performance Metrics & Management
- Employee Engagement
Why choose Hamilton Mercer for Customer Service Training?
Establish Service Standards
Hamilton Mercer’s Service Quality Framework™ enables organisations to benchmark service performance with ease – enhancing the customer experience.
Uplift People Performance
Hamilton Mercer’s Service Methodologies™ uplift people’s capabilities, motivation and productivity – boosting service performance.
Develop Service Culture
Hamilton Mercer’s Service Rituals™ improve service communications among your people– increasing employee engagement.
The UK's Leading Customer Service Training Provider
Multi-Award Winning
CPD Accredited Courses
We’ve helped over 250,000 learners improve their service capabilities and performance. Start to transform your people’s approach now by contacting us on 0800 121 4660 – or complete the enquiry form.
Global or local, we’re the trusted experts
Since 2007 we’ve worked with organisations of all sizes, across all sectors and industries, as well as individuals looking to uplift their capabilities and boost performance
Learning Solutions
Learning Solutions
Option 1
Scheduled Courses
Develop Individuals
- Length: One Day.
- Delivery Style: Instructor-Led, Highly Interactive (no PowerPoint) & Inclusive.
- Format/Location: Classroom (Covent Garden, London) or Live Virtual (via Zoom).
- Catering: Breakfast, Lunch & Refreshments by Monmouth Kitchen.
- Approach: Pre-Course Questionnaire & Learning Reinforcement Toolkit.
- Certification: CPD Certificate & Learning Reflection Tool (6 CPD Hours).
- Learning Materials & Reinforcement: Learning Manual, Cheat Sheets, Fortnightly Knowledge Quizzes, Assessment Questionnaires.
Option 2
Tailored Training
Develop Teams
- Length: Flexible.
- Delivery Style: Instructor-Led, Highly Interactive (no PowerPoint) & Inclusive.
- Format/Location: Classroom (At Your Offices), Live Virtual (via Microsoft Teams/Zoom), Hybrid (Combination of Both).
- Approach: Comprehensive Learning and Performance Needs Analysis & Learning Reinforcement Toolkit.
- Certification: CPD Certificate & Learning Reflection Tool (6 CPD Hours).
- Learning Materials & Reinforcement: Learning Manual, Cheat Sheets, Fortnightly Knowledge Quizzes, Assessment Questionnaires.
Option 3
Transformation Programme
Develop Teams & Culture
- Length: Flexible.
- Delivery Style: Instructor-Led, Highly Interactive (no PowerPoint) & Inclusive.
- Format/Location: Classroom (At Your Offices), Live Virtual (via Microsoft Teams/Zoom), Hybrid (Combination of Both).
- Approach: Comprehensive Learning and Performance Needs Analysis & Learning Reinforcement Toolkit & Coaching for Leaders/Managers.
- Certification: CPD Certificate & Learning Reflection Tool (6 - 18 CPD Hours).
- Learning Materials & Reinforcement: Learning Manual & Videos, Cheat Sheets, Fortnightly Knowledge Quizzes, Assessment Questionnaires.
