About Us
Find out why Hamilton Mercer’s unique approach to learning will bring long-lasting improvements to your team’s performance.
Find out why Hamilton Mercer’s unique approach to learning will bring long-lasting improvements to your team’s performance.
Established in 2007, we’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results.
But, really, we’d like to start by asking who you are.
Because our approach is all about forming close partnerships with clients and finding out their needs. By getting to know you, we can ensure our training programmes speak to you and your teams in the language and scenarios you encounter day to day.
This ensures they hit the mark, every time, when it comes to helping you reach your goals.
The Hamilton Mercer method works for the likes of Panasonic, Royal Opera House, Barnardo’s, Chanel, Houses of Parliament, small and medium-sized organisations, and individuals looking to uplift their capabilities and boost their performance.
And it will work for you too.
Meet our talented people
Simon Scofield
CEO / Director of Learning
& Performance
Oliver Roberts
Director of Client Services
& Operations
Susan Hilliard
Director of Sales
Victoria Maxwell
Director of Finance
Yaqub Abdullahi
Sales & Marketing Administrator
Anne-Marie Davies
Learning Consultant
Claire Burnie
Learning Consultant
Carol Costello
Learning Consultant
Claire Williams
Learning Consultant
Fiona Moss
Learning Consultant
Gemma Rabbini
Learning Consultant
Jon Sparks
Learning Consultant
Lisa Thompson
Learning Consultant
Mike Axford
Learning Consultant
Rob Kerns
Learning Consultant
Richard Tindle
Learning Consultant
Tracey Paul-Clark
Learning Consultant
The fact that we ensure our courses speak your language – and reflect your working practices – is a big draw for clients. But there are a lot more reasons to choose Hamilton Mercer as your training course provider.
Our Learning Consultants aren’t all talk – they come from the business world with extensive experience in customer facing roles at management level.
They are natural problem solvers. And we encourage you to make the most out of their knowledge and skills – ask them to provide solutions to YOUR specific challenges!
We are not a training course provider who is going to ‘love you and leave you’. Instead, we see classroom training as a small part of a bigger picture that includes mentoring and assessment, and tools for bringing practical learning into the workplace. In our view, this is what brings results.
Every Hamilton Mercer course includes assessment materials to help you track the progress of learners. It’s good for you, and it’s good for us — because we think it will show you our courses offer a significant return on investment.
Our team follows the exact same customer service principles we teach on our courses. Hear these principles in action give us a call on 0800 121 4660, or complete the enquiry form
People Trained
of learners would recommend our training (Stats from 2023)
To inspire companies and individuals to raise their standards and reach their goals, through our passionate approach to customer service training.
We aim to be the leading provider and authority in customer service training. The ‘go-to’ company for raising staff performance and results.
Things we remember day in, day out, to help us deliver an excellent product to customers and grow our business.
It’s our company vision to be leading experts in our field. We’ll constantly update our knowledge and methods to deliver best-practice training.
We continually remind ourselves that our long-term success depends on customer satisfaction. We want your repeat business and recommendations – and we’ll go the extra mile to get them.
We want our training to be 100 per cent effective (it’s job satisfaction for us, and a great result for you). That’s why we pledge to fully support all clients: before training, to help tailor courses to suit their needs; and after training, providing tools and support to help reinforce learning.
We won’t promise the earth. We won’t continually tell you we’re the best. Rather, we’ll always make sure we give you the tools to accurately measure the results of our training. We think these results will speak far louder than anything else we could tell you!
Find out more about our customer service training and personal development courses.
Give us a call on 0800 121 4660 or complete the enquiry form.
930 High Road
North Finchley
London
N12 9RT
20 Mercer Street
Covent Garden
London
WC2H 9HD
The BCEC
Hill Street
Birmingham
B5 4EW
Centurion House
129 Deansgate
Manchester
M3 3WR
Company Nº 06419717 | VAT Registration Nº 922 4698 09 | Registered Office: 930 High Road, London, N12 9RT
