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Rated 4.9/5

2,283 reviews on

Customer Service Consulting

No of Courses: 9
Rating:
☆☆☆☆☆ 4.9/5
4.9/5
Learners Enrolled: 229,426

Consulting in customer service ensures effective problem-solving, enhances customer satisfaction, and optimizes operations, leading to sustained business success and loyalty.

Welcome to Hamilton Mercer’s Customer Service Consulting

Expert Customer Service Consulting

For Everyone
cdes

Consistently Delivering
Exceptional Service

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pts

Professional
Telephone Skills

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dcps

Dealing with Challenging People / Situations

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pew

Professional
Email Writing

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ech

Effective
Complaint Handling

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For Managers

Creating a Culture
of Service Excellence

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For Technical / Support
ets

Exceptional Service Skills
for Technical People/Support

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For Receptionists / Front of House

Professional
Receptionist Skills

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mrs

Medical
Receptionist Skills

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Why choose Hamilton Mercer for Customer Service Consulting

Establish Service Standards

Hamilton Mercer’s Service Quality Framework™ enables organisations to benchmark service performance with ease – enhancing the customer experience.

Uplift People Performance

Hamilton Mercer’s Service Methodologies™ uplift people’s capabilities, motivation and productivity – boosting service performance.

Develop Service Culture

Hamilton Mercer’s Service Rituals™ improve service communications among your people– increasing employee engagement.

We’ve helped over 250,000 learners improve their service capabilities and performance. Start to transform your people’s approach now by contacting us on 0800 121 4660 – or complete the enquiry form.

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, across all sectors and industries, as well as individuals looking to uplift their capabilities and boost performance

Learning formats

Option 1
Live Virtual Training
Learn from Anywhere

  • One day courses.
  • Delivered via Zoom, all you need is a device with Internet (camera and microphone recommended).
  • Interact with a live expert learning consultant.
  • Pre-course questionnaires to establish key development areas.
  • Personal action plans to support skills reinforcement.
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Option 2
Tailored Training
We'll Come to You - Worldwide

  • 90mins, 180mins or One day courses.
  • Comprehensive seven-step approach to identify your requirements.
  • Tailored course content delivered via Zoom / MS Teams or at your premises.
  • Manager development tools provided to ensure learning reinforcement – part of our HMOnTrack™.
  • Call us on 0800 121 4660 or complete the enquiry form to discuss.
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Option 3
Scheduled Courses
Come to Us - Across the UK

  • One day courses.
  • Training centres in London, Birmingham and Manchester.
  • Lunch at our on-site restaurants and refreshments provided.
  • Personal action plans to support skills reinforcement.
  • Pre-course questionnaires to establish key development areas

Common Customer Service Training Queries Answered:

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