Rated 4.9/5
2,283 reviews on
Rated 4.9/5
2,283 reviews on
Consulting in customer service ensures effective problem-solving, enhances customer satisfaction, and optimizes operations, leading to sustained business success and loyalty.
Welcome to Hamilton Mercer’s Customer Service Consulting
Hamilton Mercer’s Service Quality Framework™ enables organisations to benchmark service performance with ease – enhancing the customer experience.
Hamilton Mercer’s Service Methodologies™ uplift people’s capabilities, motivation and productivity – boosting service performance.
Hamilton Mercer’s Service Rituals™ improve service communications among your people– increasing employee engagement.
We’ve helped over 250,000 learners improve their service capabilities and performance. Start to transform your people’s approach now by contacting us on 0800 121 4660 – or complete the enquiry form.
Since 2007 we’ve worked with organisations of all sizes, across all sectors and industries, as well as individuals looking to uplift their capabilities and boost performance
