Asking people to ‘go the extra mile’ leaves too much to interpretation – one person’s ‘extra mile’ is another person’s ‘average’.
Hamilton Mercer’s Service Methodologies™ help organisations develop a service-focused culture, establish service standards and improve communications.
This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.
Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.
People of all experience levels and seniority that interact with external customers (clients / suppliers) and internal customers (colleagues / contractors) across all communications channels; face to face, telephone and written.
We offer three types of learning solutions which can be attended in person, instructor led via MS Teams / Zoom or hybrid (a mixture of the two).
Scheduled Courses are suitable for Individuals or small groups of staff, Tailored Training is for larger group of staff and Transformation Programmes are suitable for culture change initiatives.
All learning solutions include CPD Accreditation and Reinforcement using our Learning Reinforcement Toolkit.
Service Transformation Programmes are for organisations committed to Creating a [Sustainable] Culture of Service Excellence.
We’ll come to your offices (worldwide) or training can be delivered via MS Teams / Zoom.
A Learning and Performance Needs Analysis is conducted between Key Stakeholders and our Director of Learning and Performance (via Teams).
An Introductory Email sets the scene, and a Pre-Course Questionnaire includes learners in the design process.
Our expert Learning Consultants will deliver a highly engaging course using our unique step-by-step
Methodologies.
Our Learning Reinforcement Toolkit (featuring Cheat Sheets, Weekly Knowledge Quizzes and a Capability Self-Assessment Questionnaire) drives long-term behavioural change.
Learner Reaction, Conceptual Understanding and Practical Behavioural Change and Bottom-Line results are measured.
Managers / Leaders will be provided with our Service Competency Frameworks and Competency Evaluation Form.
Service Standards, Processes / Systems / Measurements will be built.
3 – 6 mins Learning Video’s for each our topics are provided to learners.
Tailored Training is a cost-effective learning solution for training groups of staff and follows a comprehensive 6-Step Learning Approach.
We’ll come to your offices (worldwide) or training can de delivered via MS Teams / Zoom.
A Learning and Performance Needs Analysis is conducted between Key Stakeholders and our Director of Learning and Performance (via Teams).
An Introductory Email sets the scene, and a Pre-Course Questionnaire includes learners in the design process.
Our expert Learning Consultants will deliver a highly engaging course using our unique step-by-step
Methodologies.
Our Learning Reinforcement Toolkit (featuring Cheat Sheets, Weekly Knowledge Quizzes and a Capability Self-Assessment Questionnaire) drives long-term behavioural change.
Learner Reaction, Conceptual Understanding and Practical Behavioural Change and Bottom-Line results are measured.
Managers / Leaders will be provided with our Service Competency Frameworks and Competency Evaluation Form.
Service Standards, Processes / Systems / Measurements will be built.
3 – 6 mins Learning Video’s for each our topics are provided to learners.
Scheduled Courses are suitable for Individuals or small groups of staff.
Come to our Covent Garden, London training centre or attend a Facilitator-Led course via Zoom.
Our Scheduled Courses
Length: One Day (9.15am - 4.30pm)
Pricing: £595+vat
Included: A6 Cheat Sheet Pack, Post-Course Knowledge Quizzes and Capability Self Assesment Questionniare
Length: One Day (9.15am - 4.30pm)
Pricing: £495+vat
Included: A6 Cheat Sheet Pack, Post-Course Knowledge Quizzes and Capability Self Assesment Questionniare
Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world define a service standard.
Find out more about our customer service training and personal development courses.
Give us a call on 0800 121 4660 or complete the enquiry form.
930 High Road
North Finchley
London
N12 9RT
20 Mercer Street
Covent Garden
London
WC2H 9HD
The BCEC
Hill Street
Birmingham
B5 4EW
Centurion House
129 Deansgate
Manchester
M3 3WR
Company Nº 06419717 | VAT Registration Nº 922 4698 09 | Registered Office: 930 High Road, London, N12 9RT
