Rated 4.9/5
2,662 reviews on
Asking people to ‘go the extra mile’ leaves too much to interpretation – one person’s ‘extra mile’ is another person’s ‘average’.
Hamilton Mercer’s Service Methodologies™ help organisations set clear service standards, strengthen communication, and build a service-focused culture.
This course is relevant to all staff, at every level of seniority – including those whose work is mainly internal. Service excellence matters just as much within the organisation as it does for external customers.
Upon completing this course, learners will be able to:
The course is designed to support::
Learning Outcomes
Service Methodologies
Learning Outcomes
Service Methodologies
Learning Outcomes
Service Methodologies
Learning Outcomes
Service Methodologies
<p>Led by commercially experienced Learning Consultants with subject-matter expertise, our courses create a supportive, inclusive, and inspiring learning environment.</p>
<ul class=”course-delivery-list”>
<li class=”yes”>Flipcharts or interactive whiteboards used to tailor examples to the group</li>
<li class=”yes”>Group discussions and practical exercises</li>
<li class=”yes”>Opportunities to ask questions and share ideas</li>
<li class=”no”>No PowerPoint presentations</li>
<li class=”no”>No “on-stage” role-plays</li>
</ul>
<p><strong>Public Workshops</strong> is a cost-effective learning solution developing <strong>individuals</strong> or <strong>small groups</strong> of staff (typically two or three).</p>
<p><strong>In-house Training</strong> is suitable for developing <strong>groups of people</strong> (4+).</p>
Public Workshops is a cost-effective learning solution developing individuals or small groups of staff (typically two or three).
If you don’t see a date that suits, please contact us to add one.
Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world define a service standard.
Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world define a service standard.