Resolving conflict is about more than discussing facts – views and feelings must be valued, too. Remember: ‘The customer’s perception is their reality’.
Hamilton Mercer’s Service Methodologies™ help people remain calm, empathetic and responsive during difficult interactions so they can arrive at favourable outcomes.
Online – Led Live by our Expert Facilitators via Zoom.
London – 20 Mercer Street, Covent Garden, London. WC2H 9HD.
Birmingham – The BCEC, Hill Street, Birmingham. B5 4EW.
Manchester – Centurion House, 129 Deansgate, Manchester. M3 3WR.
A more cost effective solution would be our Tailored Training; this can delivered as Live Virtual or Classroom training (or a mixture).
Prices from £49+vat per learner.
Call us on 0800 121 4660 or complete the enquiry form to discuss.
Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world define a service standard