Hamilton Mercer
Rated 4.9/5 based on 2,060 reviews
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25% OFF CLASSROOM OR LIVE VIRTUAL SCHEDULED COURSES
25% OFF CLASSROOM OR LIVE VIRTUAL SCHEDULED COURSES

Professional Email Writing

Duration: 1 day
Rating:
☆☆☆☆☆ 4.9/5
4.9/5

There’s a world of difference between a hastily typed email and a carefully crafted message that gets the right response from recipients.

Hamilton Mercer’s Service Methodologies™ help people create well-structured emails that are appealing to the eye and, most importantly, informative and persuasive. 

Certification: CPD Accredited Course

  • This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.

    Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.

Audience

  • People of all experience levels and seniority using email to communicate with external customers (clients / suppliers) and internal customers (colleagues / contractors).

Learning Objectives

  • Upon completing this course learners will be able to:
  • Create visually appealing emails that are easy to read, get to the point quickly and have clear Calls to Action.
  • Use styling techniques to set the right tone and level of formality.
  • Make emails truly stand out by creating informative subject lines.
  • Correctly populate address fields and indicate the level of responsibility and interaction each recipient is expected to make.
  • Properly edit and proofread emails to ensure a professional standard is upheld.

Return on Investment

  • Performance outcomes include:
  • Meeting more deadlines, because recipients respond faster.
  • Greater attention, trust and respect from customers and colleagues.
  • Enhanced reputation and professionalism.
  • Efficient operations based on ‘best practice’ templates.

Course Content

Learning Formats

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Classroom

Facilitator-Led at one of
our Locations or Yours

Live Virtual

Facilitator-Led via
Zoom or Microsoft Teams

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Hybrid

Facilitator-Led, combining Classroom & Live Virtual

Quick Links

View Course dates
Make an Enquiry
Read Reviews

Learning Formats

Option 1
Live Virtual Training
Learn from Anywhere

  • One day courses.
  • Delivered via Zoom, all you need is a device with Internet (camera and microphone recommended).
  • Interact with a live expert learning consultant.
  • Pre-course questionnaires to establish key development areas.
  • Personal action plans to support skills reinforcement.
  • View available course dates
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Option 2
Tailored Training
We'll Come to You - Worldwide

  • 90mins, 180mins or One day courses.
  • Comprehensive learning and performance needs analysis to identify your requirements.
  • Tailored course content delivered via Zoom / MS Teams or at your premises.
  • Manager development tools provided to ensure learning reinforcement – part of our HMOnTrack™.
  • Call us on 0800 121 4660 or complete the enquiry form to discuss.
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Option 3
Scheduled Courses
Come to Us - Across the UK

  • One day courses.
  • Training centres in London, Birmingham and Manchester.
  • Lunch at our on-site restaurants and refreshments provided.
  • Pre-course questionnaires to establish key development areas.
  • Personal action plans to support skills reinforcement.
  • View available course dates

Course Dates - Live Virtual & Classroom

Learning Formats

London – Covent Garden

20 Mercer Street
Covent Garden
London
WC2H 9HD

View map here

Live Virtual Sessions – will be Led Live by our Expert  Facilitators via Zoom.

Do you have more than 6 learners?

A more cost effective solution would be our Tailored Training; this can delivered as Live Virtual, Classroom  (at your offices) or Hybrid training.

Call us on 0800 121 4660 or complete the enquiry form to discuss.

Testimonials & Reviews

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world define a service standard.

Private Sector

“The session was really helpful. I enjoyed the fact that it touched upon so many elements of written communication. In the future it may be helpful to have a few more examples and time spent on how to deliver bad news.”
Craig & Rose, Sales Associate
Craig & Rose, Sales Associate
“Caroline was great and kept the group engaged throughout the day. The course materials was clear and relevant. I personally would be keen to go on further training.”
Hill Group, Customer Service Manager
Hill Group, Customer Service Manager
“Great session delivered by Caroline, well delivered with great examples. Thank you.”
AFI Group, Business Development Manager
AFI Group, Business Development Manager

Public Sector

“The session included useful tips and tricks and dealt with scenarios directly linked to our common questions and situations often faced. Jess was very energetic and understood and adapted her session to cater for questions and scenarios which we deal with.”
British Fencing Association
British Fencing Association

Third Sector

“It was nice to be on a course that was so interactive, rather than just be talked at for hours on end. Caroline is a credit to Hamilton Mercer and we had some good conversations too. Thank you.”
Victory Homes, Customer Service Advisor
Victory Homes, Customer Service Advisor
“I just wanted to say a huge “Thank you” for the continuous smooth communications & successful course delivery related to our Customer Service training programme over the past 12 months. Our Management team have been delighted with the training outcome and overall, we received great feedback from attendees.”
University of Leicester, Estates Training Manager
University of Leicester, Estates Training Manager
“The course was extremely useful, I can put the things I have learnt into practice easily. The trainer was fantastic and very engaging. I highly recommend this course to other. Many thanks.”
The Royal College of Physicians, Online & E-Learning Coordinator
The Royal College of Physicians, Online & E-Learning Coordinator

Let's Chat

Contact us today

Find out more about our customer service training and personal development courses.

Give us a call on 0800 121 4660 or complete the enquiry form.

Head Office

930 High Road
North Finchley
London
N12 9RT

London

20 Mercer Street
Covent Garden
London
WC2H 9HD

Birmingham

The BCEC
Hill Street
Birmingham
B5 4EW

Manchester

Centurion House
129 Deansgate
Manchester
M3 3WR

Hamilton Mercer
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©2024 Hamilton Mercer Training Ltd | 

Company Nº 06419717  |  VAT Registration Nº 922 4698 09 | Registered Office: 930 High Road, London, N12 9RT

Hamilton Mercer