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Head Office

930 High Road
North Finchley
London
N12 9RT

London

20 Mercer Street
Covent Garden
London
WC2H 9HD

Birmingham

The BCEC
Hill Street
Birmingham
B5 4EW

Manchester

Centurion House
129 Deansgate
Manchester
M3 3WR

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Hamilton Mercer
  • Customer Service Training
    • Service Excellence
      • Consistently Delivering Exceptional Service
      • Emotional Intelligence: Human-Centric Service
      • Professional Telephone Skills
      • Professional Email Writing
      • Professional Live Chat Conversations
      • Service-Focused Selling
    • Challenging Conversations
      • Building Emotional Resilience
      • Expectation Management Skills
      • Dealing with Challenging People / Situations
      • Effective Complaint Handling
      • Conversations with Vulnerable Customers
      • Managing Aggressive People
    • Service Leadership
      • Creating a Culture of Service Excellence
      • Coaching Service Excellence
      • Leading Emotionally Resilient Teams
      • Recruiting & Inducting for Service Excellence
    • Industry Specific
      • Exceptional Service Skills for Technical People / Support
      • Professional Receptionist
      • Medical Receptionist Skills
  • Personal Development
    • Effective Communication Skills
    • Essential Assertiveness Skills
    • Effective Time Management Skills
    • Effective Delegation Skills
  • About Us
  • Contact us