Hamilton Mercer
Rated 4.9/5 based on 2,060 reviews
Basket
25% OFF CLASSROOM OR LIVE VIRTUAL SCHEDULED COURSES
25% OFF CLASSROOM OR LIVE VIRTUAL SCHEDULED COURSES

Professional Receptionist

Duration: 1 day
Rating:
☆☆☆☆☆ 4.9/5
4.9/5

A professional receptionist is the ‘face of the business’ – how they behave with visitors and colleagues sets the tone for the whole organisation.

Hamilton Mercer’s Methodologies™ help receptionists create a professional and welcoming impression while managing their day-to-day duties.

Certification: CPD Accredited Course

  • This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.

    Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.

Audience

  • Receptionists of all experience levels and seniority who want to learn best-practice techniques and refresh their skills. Also, people who would like to become a receptionist or are currently covering the reception / front of house area and would like to develop their skills.

Learning Objectives

  • Upon completing this course learners will be able to:
  • Create an excellent first impression when meeting and greeting visitors.
  • Demonstrate exceptional communication and customer service skills.
  • Apply a professional telephone manner when handling callers.
  • Effectively prioritise administrative duties and manage the reception area.
  • Maintain privacy and discretion in the reception area.

Return on Investment

  • Performance outcomes include:
  • Communicate company values effectively.
  • Enhanced reputation and customer loyalty - perceived as true professionals.
  • Engaged workforce - greater self-awareness, confidence and positivity.
  • Happier teams enjoy improved internal communications and relationships.
  • Uplifted behavioural consistency and efficiency.

Course Content

Learning Outcomes

  • Increase self-awareness, confidence and professionalism.
  • Become a more believable, persuasive and influential communicator.
  • Consistently communicate a responsive (can-do) approach.

Methodologies

  • ‘Believability’ of Communication
  • Factors of Body Language & Voice
  • Using Positive and Persuasive Language

Learning Outcomes

  • Make an excellent first and last impression.
  • Establish the needs of new visitors and show recognition to regular visitors.
  • Handle telephone callers and face to face visitors simultaneously.

Methodologies

  • First Impressions: Meeting and Greeting Visitors
  • Proactive Acknowledgment
  • Last Impressions: Friendly and Memorable Farewells

Learning Outcomes

  • Create a welcoming and professional first impression.
  • Improve the structure and timeliness of calls and take insightful messages.
  • Apply the correct levels of assertion and professionalism with sales calls.

Methodologies

  • Screening Calls
  • Effective Message Taking
  • Handling Unsolicited Sales Calls Assertively

Learning Outcomes

  • Manage the aesthetics and comfort levels in your reception area.
  • Maintain confidentiality in the reception area.

Methodologies

  • Managing the Reception Area
  • Confidentiality in the Reception Area

Learning Formats

scheduled-coursesCreated with Sketch.

Classroom

Instructor-Led at one of
our Locations or Yours

Live Virtual

Instructor-Led via
Zoom or Microsoft Teams

leading-remote-teamsCreated with Sketch.

Hybrid

Instructor-Led, combining Classroom & Live Virtual

Quick Links

View Course dates
Make an Enquiry
Read Reviews

Learning Solutions

Option 1
Scheduled Courses
Develop Individuals

  • Length: One Day.
  • Delivery Style: Instructor-Led, Highly Interactive (no PowerPoint) & Inclusive.
  • Format/Location: Classroom (Covent Garden, London) or Live Virtual (via Zoom).
  • Catering: Breakfast, Lunch & Refreshments by Monmouth Kitchen.
  • Approach: Pre-Course Questionnaire & Learning Reinforcement Toolkit.
  • Certification: CPD Certificate & Learning Reflection Tool (6 CPD Hours).
  • Learning Materials & Reinforcement: Learning Manual, Cheat Sheets, Fortnightly Knowledge Quizzes, Assessment Questionnaires.
View Course Dates

Option 2
Tailored Training
Develop Teams

  • Length: Flexible.
  • Delivery Style: Instructor-Led, Highly Interactive (no PowerPoint) & Inclusive.
  • Format/Location: Classroom (At Your Offices), Live Virtual (via Microsoft Teams/Zoom), Hybrid (Combination of Both).
  • Approach: Comprehensive Learning and Performance Needs Analysis & Learning Reinforcement Toolkit.
  • Certification: CPD Certificate & Learning Reflection Tool (6 CPD Hours).
  • Learning Materials & Reinforcement: Learning Manual, Cheat Sheets, Fortnightly Knowledge Quizzes, Assessment Questionnaires.
Make an Enquiry

Option 3
Transformation Programme
Develop Teams & Culture

  • Length: Flexible.
  • Delivery Style: Instructor-Led, Highly Interactive (no PowerPoint) & Inclusive.
  • Format/Location: Classroom (At Your Offices), Live Virtual (via Microsoft Teams/Zoom), Hybrid (Combination of Both).
  • Approach: Comprehensive Learning and Performance Needs Analysis & Learning Reinforcement Toolkit & Coaching for Leaders/Managers.
  • Certification: CPD Certificate & Learning Reflection Tool (6 - 18 CPD Hours).
  • Learning Materials & Reinforcement: Learning Manual & Videos, Cheat Sheets, Fortnightly Knowledge Quizzes, Assessment Questionnaires.
Make an Enquiry

Scheduled Course Dates

Classroom & Live Virtual

Learning Formats

London – Covent Garden

20 Mercer Street
Covent Garden
London
WC2H 9HD

View map here

Live Virtual Sessions – will be Led Live by our Expert  Facilitators via Zoom.

Do you have more than 6 learners?

A more cost effective solution would be our Tailored Training; this can delivered as Live Virtual or Classroom training (or a mixture).

Call us on 0800 121 4660 or complete the enquiry form to discuss.

Testimonials & Reviews

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world define a service standard.

Private Sector

“I am leaving with valuable tools and skills to improve how I interact with internal and external clients. I have learnt the use of correct business language and body language, how to take control of every situation confidently and to be the best receptionist I can be. Thank you so much Susan.”
Chanel, Receptionist
Chanel, Receptionist
“The trainer had the ability to relate to any situation and created some fantastic bespoke solutions. Excellent - thank you”.
Jaguar Land Rover, Receptionist
Jaguar Land Rover, Receptionist
“Caroline was amazing - I have been to a few course's in my time and either found the trainer boring or not really given you the time - Caroline is what a trainer so be and glad to see we still do have people like her around. Thank you.”
Bryan Cave Leighton Paisner LLP, Receptionist
Bryan Cave Leighton Paisner

Public Sector

“Susan was very good, professional and the session was enjoyable. The delivery of the course was excellent! This is the best session I have attended.”
Alder Hey Children’s Hospital, A&E Receptionist
Alder Hey Children’s Hospital, A&E Receptionist
“The training was delivered in an enthusiastic and enjoyable way. We have some challenging receptionists; however the trainer handling this with patience and professionalism. Thank you very much”.
Central Medical Centre, Practice Manager
Central Medical Centre, Practice Manager
"I have found this useful and of great assistance. The use of language and how to come across to the public I will put into my working day. Thank you."
Hodford Road Surgery, Receptionist
Hodford Road Surgery, Receptionist

Third Sector

“The course was very easy to understand and anything I wasn’t too sure about was looked over again and re-explained if necessary. I feel as though the training was very useful and will help me better my skills and performance.”
Independent Age, Office Facilities Assistant/Reception & Switchboard Operator
Independent Age
“The tutor was friendly, open and very knowledgeable. Also very understanding of my disability and I thank you for thank. Enjoyable course. I liked the role play which offered up many different answers.”
Mobility, Facilities Support Administrator
Mobility, Facilities Support Administrator
“The course content was excellent. Susan was very thorough and dealt with all aspects of being a professional receptionist. I have certainly learnt from this course how to be more efficient on Reception.”
Havens Hospice, Receptionist
Havens Hospice, Receptionist

Let's Chat

Contact us today

Find out more about our customer service training and personal development courses.

Give us a call on 0800 121 4660 or complete the enquiry form.

Head Office

930 High Road
North Finchley
London
N12 9RT

London

20 Mercer Street
Covent Garden
London
WC2H 9HD

Birmingham

The BCEC
Hill Street
Birmingham
B5 4EW

Manchester

Centurion House
129 Deansgate
Manchester
M3 3WR

Hamilton Mercer
Facebook-f Linkedin-in
©2025 Hamilton Mercer Training Ltd | 

Company Nº 06419717  |  VAT Registration Nº 922 4698 09 | Registered Office: 930 High Road, London, N12 9RT

Hamilton Mercer