Essential
Assertiveness Skills

Duration: 1 day

Rating:

☆☆☆☆☆ 4.9/5

4.9/5

Assertive individuals excel in both professional and personal spheres, driving projects forward with confidence and making sound, timely decisions that benefit everyone involved.

With Hamilton Mercer’s proven Methodologies™, you’ll master the art of assertiveness, unlocking improved performance and building stronger relationships with colleagues and customers alike.

Certification

This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.

Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.

Audience

Learning Objectives

Communicate with confidence, clarity, and conviction in any situation.
Establish and uphold healthy boundaries, confidently declining requests when necessary.
Persuade and influence others ethically, striving for mutually beneficial ‘win-win’ solutions.
Address inappropriate actions and express disagreement in a respectful and non-threatening manner.
Recognise and assertively handle manipulative behaviours with professionalism.

Return on Investment

Uplifted self-esteem, confidence and empowerment.
Improved resilience and heightened self-awareness.
Strengthened accountability for thoughts, feelings, and actions.
Increased attention, trust, and respect from others.
Lower stress levels and reduced anxiety.

Course Content

Learning Outcomes

Communicate needs clearly, address challenges constructively, and set healthy boundaries.
Master body language and vocal delivery to convey messages confidently and build trust.
Use language effectively to shape others’ perceptions and achieve intended outcomes.

Methodologies

Introduction to Assertiveness
‘Believability’ of Communication
Assertive Body Language & Voice Factors
Language Skills: Do’s & Don’ts

Learning Outcomes

Address frustrating or hurtful behaviours calmly and respectfully.
Reduce tension, promote accountability, drive positive change, and improve communication.
Express differing opinions with confidence, respect, and constructive intent.

Methodologies

Giving Constructive Feedback
Disagreeing Assertively

Learning Outcomes

Effectively respond to passive-aggressive and covert-aggressive behaviours.
Present the consequences of inappropriate actions in a respectful and non-threatening manner.
Strengthen confidence and resilience when dealing with manipulative individuals.

Methodologies

Recognising & Managing Manipulative Behaviours

Learning Outcomes

Apply the right level of assertiveness in different situations.
Determine when to assist, confidently decline requests, and negotiate effectively.
Communicate persuasively while striving for mutually beneficial ‘win-win’ outcomes.

Methodologies

Making & Refusing Requests Assertively

Learning Formats

Classroom

Instructor-Led at one of
our Locations or Yours

Live Virtual

Instructor-Led via
Zoom or Microsoft Teams

Hybrid

Instructor-Led, combining Classroom & Live Virtual

Quick Links

Learning Solutions

Option 1
Scheduled Courses
Develop Individuals

Length: One Day.
Delivery Style: Instructor-Led, Highly Interactive (no PowerPoint) & Inclusive.
Format/Location: Classroom (Covent Garden, London) or Live Virtual (via Zoom).
Catering: Breakfast, Lunch & Refreshments by Monmouth Kitchen.
Approach: Pre-Course Questionnaire & Learning Reinforcement Toolkit.
Certification: CPD Certificate & Learning Reflection Tool (6 CPD Hours).
Learning Materials & Reinforcement: Learning Manual, Cheat Sheets, Fortnightly Knowledge Quizzes, Assessment Questionnaires.

Option 2
Tailored Training
Develop Teams

Length: Flexible.
Delivery Style: Instructor-Led, Highly Interactive (no PowerPoint) & Inclusive.
Format/Location: Classroom (At Your Offices), Live Virtual (via Microsoft Teams/Zoom), Hybrid (Combination of Both).
Approach: Comprehensive Learning and Performance Needs Analysis & Learning Reinforcement Toolkit.
Certification: CPD Certificate & Learning Reflection Tool (6 CPD Hours).
Learning Materials & Reinforcement: Learning Manual, Cheat Sheets, Fortnightly Knowledge Quizzes, Assessment Questionnaires.

Option 3
Transformation Programme
Develop Teams & Culture

Length: Flexible.
Delivery Style: Instructor-Led, Highly Interactive (no PowerPoint) & Inclusive.
Format/Location: Classroom (At Your Offices), Live Virtual (via Microsoft Teams/Zoom), Hybrid (Combination of Both).
Approach: Comprehensive Learning and Performance Needs Analysis & Learning Reinforcement Toolkit & Coaching for Leaders/Managers.
Certification: CPD Certificate & Learning Reflection Tool (6 - 18 CPD Hours).
Learning Materials & Reinforcement: Learning Manual & Videos, Cheat Sheets, Fortnightly Knowledge Quizzes, Assessment Questionnaires.

Scheduled Course Dates

Classroom & Live Virtual

Scheduled Course Dates

Classroom & Live Virtual

Course Locations

London – Covent Garden

20 Mercer Street
Covent Garden
London
WC2H 9HD

View map here

Live Virtual Sessions – will be Led Live by our Expert Facilitators via Zoom.

Do you have more than 3 learners?

A more cost effective solution would be our Tailored Training; this can be delivered as Live Virtual, Classroom (at your offices) or Hybrid training.

Call us on 0800 121 4660 or complete the enquiry form to discuss.

Testimonials & Reviews

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world improve their personal development.

Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world define a service standard.

Private Sector

“The small class size allowed the exercises to be tailored to my individual situation/weaknesses.”

TripAdvisor, Sales Force Lead

“The course was very informative and easy to apply to work and personal life. I have learnt structures and different assertive techniques that I can use to create more efficient relationships. The trainer had great interpersonal skills, WAS very pragmatic and made the day fun. He also managed to personalise the techniques to each individual.”

Ernst & Young, Project Coordinator

“Today has been really useful and helpful. I’ve been able to pick up a number of ideas and tips to put into use. It was really nice to be in a small group and the interactive role-plays were really helpful. Thanks.”

Associated British Foods, Executive Development Careers Coordinator

Public Sector

“I have found this course very beneficial. It has allowed me to look at myself as well as colleagues I may work with and find more assertive solutions when needed. Thank you.”

London Ambulance Service, Paramedic

“Great training course, delivered at a steady pace by a great trainer. Excellent content and really increased my self-awareness and gave me tools to take away and use in my everyday working life.”

Network Rail, Local Operations Manager

““Brilliant continuation from the Phase One training we had a few weeks ago. I will take on board what has been taught and going forward improve on being assertive.”

Harlow Council, Housing Officer

Third Sector

“I found the course to be very good and has given me the tools to do my role more efficiently.”

RSPCA, Supporters Development Manager

“I learned how to prepare my mindset for work and how to be more assertive to situations, whilst remaining professional. I learned the importance of not assuming.”

Six Degrees Social Enterprise, Admin Officer

“I found the course very interesting. I now realise I need to be more assertive when dealing with both staff and customers.”

The Roy Castle Lung Cancer Foundation, Manager