Essential
Assertiveness Skills

Duration: 1 day

Rating:

☆☆☆☆☆ 4.9/5

4.9/5

Assertive people perform better. They have the confidence to move projects and tasks forward by making timely, logical decisions based on mutually beneficial outcomes.

Hamilton Mercer’s Methodologies™ help people develop assertiveness skills that improve performance and relationships with colleagues and customers.

Certification: CPD Accredited Course

Audience

Learning Objectives

Communicate with confidence, clarity and certainty.
Establish healthy boundaries and have the confidence say no to requests.
Persuade and influence others in a fair-minded way, to achieve ‘win-win’ outcomes.
Apply the correct level of assertion when resolving discrepancies, managing conflict and dealing with manipulative people.
Reveal the consequences of a person’s unwanted/inappropriate actions in an - empathetic and non-threatening manner.

Return on Investment

Uplifted self-esteem, confidence and empowerment.
Greater resilience and self-awareness.
Increased ownership of thoughts / feelings / actions.
Greater levels of recipient attention, trust and respect.
Reduced stress levels and anxiety.

Course Content

Learning Formats

Classroom

Facilitator-Led at one of
our Locations or Yours

Live Virtual

Facilitator-Led via
Zoom or Microsoft Teams

Hybrid

Facilitator-Led, combining Classroom & Live Virtual

Quick Links

Learning Formats

Option 1
Live Virtual Training
Learn from Anywhere

One day courses.
Delivered via Zoom, all you need is a device with Internet (camera and microphone recommended).
Interact with a live expert learning consultant.
Pre-course questionnaires to establish key development areas.
Personal action plans to support skills reinforcement.
View available course dates

Option 2
Tailored Training
We'll Come to You - Worldwide

90mins, 180mins or One day courses.
Comprehensive learning and performance needs analysis to identify your requirements.
Tailored course content delivered via Zoom / MS Teams or at your premises.
Manager development tools provided to ensure learning reinforcement – part of our HMOnTrack™.
Call us on 0800 121 4660 or complete the enquiry form to discuss.

Option 3
Scheduled Courses
Come to Us - Across the UK

One day courses.
Training centres in London, Birmingham and Manchester.
Lunch at our on-site restaurants and refreshments provided.
Pre-course questionnaires to establish key development areas.
Personal action plans to support skills reinforcement.
View available course dates

Course Dates - Live Virtual & Classroom

Course Locations

London – Covent Garden

20 Mercer Street
Covent Garden
London
WC2H 9HD

View map here

Live Virtual Sessions – will be Led Live by our Expert Facilitators via Zoom.

Do you have more than 6 learners?

A more cost effective solution would be our Tailored Training; this can delivered as Live Virtual, Classroom (at your offices) or Hybrid training.

Call us on 0800 121 4660 or complete the enquiry form to discuss.

Testimonials & Reviews

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world improve their personal development.

Private Sector

“The small class size allowed the exercises to be tailored to my individual situation/weaknesses.”

TripAdvisor, Sales Force Lead

“The course was very informative and easy to apply to work and personal life. I have learnt structures and different assertive techniques that I can use to create more efficient relationships. The trainer had great interpersonal skills, WAS very pragmatic and made the day fun. He also managed to personalise the techniques to each individual.”

Ernst & Young, Project Coordinator

“Today has been really useful and helpful. I’ve been able to pick up a number of ideas and tips to put into use. It was really nice to be in a small group and the interactive role-plays were really helpful. Thanks.”

Associated British Foods, Executive Development Careers Coordinator

Public Sector

“I have found this course very beneficial. It has allowed me to look at myself as well as colleagues I may work with and find more assertive solutions when needed. Thank you.”

London Ambulance Service, Paramedic

“Great training course, delivered at a steady pace by a great trainer. Excellent content and really increased my self-awareness and gave me tools to take away and use in my everyday working life.”

Network Rail, Local Operations Manager

““Brilliant continuation from the Phase One training we had a few weeks ago. I will take on board what has been taught and going forward improve on being assertive.”

Harlow Council, Housing Officer

Third Sector

“I found the course to be very good and has given me the tools to do my role more efficiently.”

RSPCA, Supporters Development Manager

“I learned how to prepare my mindset for work and how to be more assertive to situations, whilst remaining professional. I learned the importance of not assuming.”

Six Degrees Social Enterprise, Admin Officer

“I found the course very interesting. I now realise I need to be more assertive when dealing with both staff and customers.”

The Roy Castle Lung Cancer Foundation, Manager