Effective Delegation Skills

Duration: 1 day

Rating:

☆☆☆☆☆ 4.9/5

4.9/5

One person can only do so much. If you want to achieve more – and create opportunities for others to develop their skills – you must learn to delegate effectively.

Hamilton Mercer’s Delegation Methodologies™ help people to increase productivity, optimise efficiency, develop others, and improve overall team performance.

Certification: CPD Accredited Course

Audience

Learning Objectives

Overcome the ‘psychological’ and ‘practical’ barriers that prevent delegation.
Select the most appropriate people to delegate to, based on their capabilities and commitment levels.
Communicate persuasively and set clear objectives to reduce misunderstandings.
Establish suitable tracking guidelines and communication/support channels.
Deliver constructive feedback and motivational praise, and address skills gaps.

Return on Investment

Productive colleagues who focus on higher ‘level’ and ‘value’ work.
Knowledge-sharing – reduced chance of people becoming indispensable.
Increased development opportunities and career progression.
Well-defined processes resulting in fewer unnecessary escalations to managers.
Engaged workforce enjoying better internal communication, efficiency and morale.

Course Content

Learning Outcomes

Audit workload to identify suitable tasks/projects for delegation.
Shift focus away from an ‘Activity Mindset’ to an ‘Accomplishment Mindset’.
Spend more time on ‘High Value Tasks’ by removing ‘Productivity Blockers’.

Methodologies

Introduction to Delegation
Deciding What to Delegate

Learning Outcomes

Use technology to share ‘best practice’, optimise efficiency, and increase behavioural consistency.
Evaluate the capabilities and commitment / motivation levels of others.

Methodologies

Creating Instructional Content to Support Delegation
Deciding Who to Delegate to

Learning Outcomes

Communicate persuasively and set clear objectives to reduce misunderstandings.
Establish suitable tracking guidelines and communication/support channels.
Clarify working preferences to avoid ‘Upward Delegation’ and micromanagement.

Methodologies

Persuasively Presenting Your Delegation Request
Proactively Monitoring Progress

Learning Outcomes

Give constructive feedback and address skills gaps.
Identify the root cause of mistakes / substandard work.
Provide motivational praise and recognition.

Methodologies

Tactfully Highlighting People’s Mistakes™
Selecting the Correct Type of Development

Learning Formats

Classroom

Instructor-Led at one of
our Locations or Yours

Live Virtual

Instructor-Led via
Zoom or Microsoft Teams

Hybrid

Instructor-Led, combining Classroom & Live Virtual

Quick Links

Learning Solutions

Option 1
Scheduled Courses
Develop Individuals

Length: One Day.
Delivery Style: Instructor-Led, Highly Interactive (no PowerPoint) & Inclusive.
Format/Location: Classroom (Covent Garden, London) or Live Virtual (via Zoom).
Catering: Breakfast, Lunch & Refreshments by Monmouth Kitchen.
Approach: Pre-Course Questionnaire & Learning Reinforcement Toolkit.
Certification: CPD Certificate & Learning Reflection Tool (6 CPD Hours).
Learning Materials & Reinforcement: Learning Manual, Cheat Sheets, Fortnightly Knowledge Quizzes, Assessment Questionnaires.

Option 2
Tailored Training
Develop Teams

Length: Flexible.
Delivery Style: Instructor-Led, Highly Interactive (no PowerPoint) & Inclusive.
Format/Location: Classroom (At Your Offices), Live Virtual (via Microsoft Teams/Zoom), Hybrid (Combination of Both).
Approach: Comprehensive Learning and Performance Needs Analysis & Learning Reinforcement Toolkit.
Certification: CPD Certificate & Learning Reflection Tool (6 CPD Hours).
Learning Materials & Reinforcement: Learning Manual, Cheat Sheets, Fortnightly Knowledge Quizzes, Assessment Questionnaires.

Option 3
Transformation Programme
Develop Teams & Culture

Length: Flexible.
Delivery Style: Instructor-Led, Highly Interactive (no PowerPoint) & Inclusive.
Format/Location: Classroom (At Your Offices), Live Virtual (via Microsoft Teams/Zoom), Hybrid (Combination of Both).
Approach: Comprehensive Learning and Performance Needs Analysis & Learning Reinforcement Toolkit & Coaching for Leaders/Managers.
Certification: CPD Certificate & Learning Reflection Tool (6 - 18 CPD Hours).
Learning Materials & Reinforcement: Learning Manual & Videos, Cheat Sheets, Fortnightly Knowledge Quizzes, Assessment Questionnaires.

Scheduled Course Dates

Classroom & Live Virtual

Learning Formats

London – Covent Garden

20 Mercer Street
Covent Garden
London
WC2H 9HD

View map here

Live Virtual Sessions – will be Led Live by our Expert Facilitators via Zoom.

Do you have more than 3 learners?

A more cost effective solution would be our Tailored Training; this can be delivered as Live Virtual, Classroom (at your offices) or Hybrid training.

Call us on 0800 121 4660 or complete the enquiry form to discuss.

Testimonials & Reviews

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world improve their personal development.

Private Sector

“The course very good and I’d recommend it to a friend or colleague. Simon is always very professional and welcoming.”

Sales Manager

“Simon is a great trainer and makes the subject entertaining and engaging”

Valto, Head of consultancy

“The training session was received well and ran smoothly, these training courses are useful as they give a prospective from outside the company. Simon is very personable and is happy to answer any questions, he also creates a good atmosphere for learning”

Voestalpine Metsec plc, Design Engineer

Public Sector

A structured and logical approach to human behaviours and development of personal skills. We were given alternative ways to deal with complaints. The course was though provoking and empowering for taking ownership and contributing to a more professional and consistent approach to complaint handling.”

University Hospitals of Morecambe Bay NHS

I found Anne-Marie very helpful with specific questions I needed answering, regarding ongoing issues I have with complaints. She was very friendly and easy to talk to.

Sandwell and West Birmingham CCG, Quality Officer

“Simon is an excellent facilitator and presenter. I feel her adapted the course content well and was able to pull on other knowledge when required to help us understand more.”

Bedfordshire Hospitals NHS Foundation Trust, Nurse